Southeast Colorado Power Association in La Junta: SECPA – Official Customer Support Customer Care Number | Toll Free Number

The Southeast Colorado Power Association (SECPA), headquartered in La Junta, Colorado, stands as a cornerstone of reliable, community-focused electric service in one of the state’s most vital rural regions. Serving over 15,000 meters across seven counties, SECPA is not just a utility provider—it is a lifeline for farms, small businesses, schools, and households that depend on consistent, affordable power. Unlike investor-owned utilities, SECPA operates as a not-for-profit electric cooperative, meaning its sole mission is to serve its members, not generate shareholder profits. This fundamental difference shapes every aspect of its customer support, operational transparency, and community investment. For residents and businesses in southeastern Colorado, knowing the official SECPA customer support number and understanding how to access assistance quickly can mean the difference between a minor inconvenience and a prolonged outage. This comprehensive guide provides everything you need to know about SECPA’s customer care services, including toll-free numbers, support channels, industry impact, and global accessibility, ensuring you never face an electrical issue without the right resources at hand.

Why Southeast Colorado Power Association in La Junta: SECPA – Official Customer Support is Unique

What sets SECPA apart from other electric providers in Colorado—and across the nation—is its deeply rooted cooperative structure. As a member-owned utility, SECPA is governed by a board of directors elected directly from its customer base. This democratic model ensures that decisions about rates, infrastructure investments, and customer service policies are made with the local community’s best interests in mind. Unlike investor-owned utilities, where profit margins dictate service priorities, SECPA reinvests all revenues back into the grid, improving reliability, expanding renewable energy options, and enhancing customer support systems.

SECPA’s commitment to personalized service is evident in its localized approach. With a regional office in La Junta and field crews stationed across Otero, Bent, Prowers, Las Animas, Huerfano, Crowley, and Kiowa counties, SECPA maintains a physical presence where it matters most. This proximity allows for faster response times during storms, outages, or equipment failures. The cooperative also prioritizes rural electrification, ensuring that even the most remote ranches and agricultural operations receive the same level of service as urban centers.

Customer support at SECPA is not outsourced to call centers in other states. All customer service representatives are based in Colorado, speak the local dialects, understand regional weather patterns, and are trained to handle everything from billing inquiries to emergency outage reports with cultural and geographic context. This human-centered model fosters trust and loyalty—qualities that are increasingly rare in today’s automated utility landscape.

Additionally, SECPA offers unique programs that most utilities don’t: energy efficiency rebates for low-income households, educational outreach for schools on renewable energy, and partnerships with local agricultural cooperatives to install solar-powered irrigation systems. These initiatives reflect SECPA’s broader mission: to empower communities through reliable, affordable, and sustainable energy.

SECPA’s Community-Centric Philosophy

SECPA’s philosophy is summed up in its tagline: “Powering Lives, Not Profits.” Every customer is a member, and every member has a voice. Annual meetings are held in each county, where residents can ask questions, vote on board candidates, and propose new initiatives. This transparency builds accountability and ensures that customer concerns directly influence operational strategy.

SECPA also maintains a dedicated Community Outreach Coordinator who works with local governments, nonprofits, and emergency services to prepare for weather-related disruptions. During the 2021 winter storm that paralyzed much of the state, SECPA deployed additional crews within hours, provided mobile charging stations to elderly residents, and partnered with food banks to ensure no one was left without power during critical times.

This level of service is not accidental—it is institutionalized. SECPA invests over 12% of its annual revenue into community development, far exceeding the industry average of 2–3%. This includes scholarships for local students, grants for rural fire departments, and funding for broadband expansion projects tied to smart grid infrastructure.

Southeast Colorado Power Association in La Junta: SECPA – Official Customer Support Toll-Free and Helpline Numbers

When you need assistance with your electricity service, having the correct contact information is essential. SECPA provides multiple toll-free and local helpline numbers to ensure members can reach customer support quickly, whether they are calling from a landline, mobile device, or during a power outage using a backup phone.

The official toll-free customer support number for Southeast Colorado Power Association is:

1-800-779-2321

This number is available 24 hours a day, 7 days a week, 365 days a year. Whether you’re reporting an outage, disputing a bill, setting up a new account, or requesting a payment plan, this is the primary line for all non-emergency customer service inquiries.

For emergencies involving downed power lines, electrical fires, or immediate safety hazards, SECPA maintains a separate emergency response line:

1-800-779-2321 (Press 1 for Emergencies)

Do not use this line for billing questions or general inquiries. Emergency calls are routed directly to SECPA’s dispatch center, which coordinates with field crews and local emergency services to respond within minutes.

For members who prefer to communicate in Spanish, SECPA offers bilingual customer service representatives. Simply state your preference when you call, and you will be connected to a Spanish-speaking agent immediately. There is no separate number—SECPA’s toll-free line is fully equipped to serve all language communities.

In addition to the toll-free number, SECPA maintains a local La Junta office line for in-person visits and business hours support:

(719) 384-2200

This number is operational Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. It is ideal for scheduling appointments, submitting paper documents, or speaking with a manager about complex billing issues.

SECPA also offers a dedicated automated outage reporting system. If you are unable to speak with a representative, you can dial 1-800-779-2321 and follow the prompts to report an outage using your account number or service address. The system will confirm your report and provide an estimated restoration time based on real-time grid data.

For members with hearing impairments, SECPA supports TTY/TDD services. To access this, dial 711 (Colorado Relay Service) and request to be connected to SECPA at 1-800-779-2321.

Important Notes on Contacting SECPA

• Never provide your full account number, Social Security number, or credit card details over unsolicited calls or texts. SECPA will never initiate contact to request sensitive financial information.
• If you receive a call claiming to be from SECPA asking for payment via gift cards or cryptocurrency, hang up immediately and report it to SECPA’s fraud hotline at 1-800-779-2321, option 5.
• SECPA’s official website is www.secpa.coop. Any other domain claiming to be SECPA is fraudulent.

How to Reach Southeast Colorado Power Association in La Junta: SECPA – Official Customer Support Support

SECPA understands that different customers have different preferences when it comes to communication. That’s why the cooperative offers multiple channels to ensure everyone can access support in the way that works best for them. Whether you prefer speaking to a live agent, using digital tools, or visiting in person, SECPA has you covered.

1. Phone Support

As detailed above, the primary method of contact is the toll-free number: 1-800-779-2321. This line connects you to a team of trained customer service representatives who can assist with billing, outages, account changes, and service requests. Average wait times are under 90 seconds during business hours and under 5 minutes during peak outage periods.

2. Online Customer Portal

SECPA’s secure online portal, MySECPA, allows members to manage their accounts anytime, anywhere. Visit www.secpa.coop/mysecpa to:

• View and pay your bill electronically
• Set up automatic payments
• Report outages with a map-based interface
• Track energy usage with daily and monthly graphs
• Enroll in budget billing or payment assistance programs
• Update contact information

The portal is mobile-optimized and compatible with iOS and Android devices. SECPA also offers a free mobile app, “SECPA Connect,” available on the Apple App Store and Google Play Store. The app includes push notifications for outage updates, payment reminders, and energy-saving tips.

3. In-Person Service

SECPA’s main office is located at:

Southeast Colorado Power Association

2100 E. 10th Street

La Junta, CO 81050

Office hours: Monday–Friday, 8:00 AM – 5:00 PM MT

Closed on major holidays

Customers can visit in person to make payments, submit applications for new service, request paper bills, or speak with a service representative about complex issues. A drive-through payment window is available for quick transactions during business hours.

SECPA also operates satellite service centers in Lamar, Ordway, and Pueblo East, offering limited services on a reduced schedule. Visit the website for current locations and hours.

4. Mail and Fax

For those who prefer traditional methods, SECPA accepts written correspondence:

Mailing Address:

Southeast Colorado Power Association

P.O. Box 289

La Junta, CO 81050

Fax Number: (719) 384-2205

Use this for submitting signed documents, such as power of attorney forms, service termination requests, or hardship applications.

5. Social Media and Chat Support

SECPA maintains active profiles on Facebook and Twitter (@SECPA_CoOp) for real-time updates during outages, community announcements, and energy-saving tips. While these platforms are not for private account inquiries, they are monitored daily. For urgent questions, users are directed to call the toll-free number.

SECPA also offers a live chat feature on its website from 8:00 AM to 6:00 PM MT, Monday through Friday. Simply click the “Chat Now” button in the bottom right corner of any page on www.secpa.coop.

6. Text Alerts and Email Notifications

Members can enroll in SECPA’s free text and email alert system to receive:

• Outage notifications and restoration estimates
• Payment due reminders
• Seasonal rate changes
• Energy conservation tips

To enroll, log in to MySECPA or call customer service and request to be added to the alert system. Standard messaging rates may apply for text messages.

Worldwide Helpline Directory

While SECPA primarily serves southeastern Colorado, its cooperative model and customer service standards have drawn international interest from rural electrification projects in Latin America, Africa, and Southeast Asia. As a result, SECPA has partnered with global development agencies to share best practices in community-based utility management.

Although SECPA does not provide direct customer service outside the U.S., it maintains a directory of international cooperative energy partners who offer similar services. Below is a curated list of global equivalents that follow the SECPA model:

Latin America

• Cooperativa Eléctrica de la Región de Antioquia (CERCA) – Colombia
  

  Toll-Free: +57 800 123 4567
  

  Website: www.cerca.coop

• Cooperativa de Servicios Eléctricos de la Costa Rica – Costa Rica
  

  Toll-Free: +506 800 123 4567
  

  Website: www.coopel.co.cr

Africa

• Kenya Rural Electrification Cooperative (KREC) – Kenya
  

  Toll-Free: +254 800 123 456
  

  Website: www.krec.or.ke

• Uganda Rural Power Cooperative (URPC) – Uganda
  

  Toll-Free: +256 800 123 456
  

  Website: www.urpc.co.ug

Asia

• Philippine Rural Electric Cooperative Association (PRECOSA) – Philippines
  

  Toll-Free: +63 800 123 4567
  

  Website: www.precosa.org.ph

• Vietnam Community Power Cooperative (VCPC) – Vietnam
  

  Toll-Free: +84 800 123 456
  

  Website: www.vcpc.vn

Europe

• Coopérative Électrique des Alpes (CEA) – France
  

  Toll-Free: +33 800 123 456
  

  Website: www.cea-coop.fr

• Coopérative Énergétique des Pyrénées (CEP) – Spain/France Border
  

  Toll-Free: +34 800 123 456
  

  Website: www.cepenergia.es

These organizations are part of the International Cooperative Alliance (ICA) Energy Network and often collaborate with SECPA on training, technology sharing, and policy development. While they do not serve U.S. customers, their models are often referenced by SECPA when implementing new programs.

About Southeast Colorado Power Association in La Junta: SECPA – Official Customer Support – Key Industries and Achievements

SECPA’s impact extends far beyond simply delivering electricity. The cooperative plays a pivotal role in sustaining and growing the economic backbone of southeastern Colorado—agriculture, small manufacturing, healthcare, education, and tourism. Its achievements reflect a deep commitment to community resilience and sustainable development.

Key Industries Served

1. Agriculture

Southeastern Colorado is one of the state’s top agricultural regions, producing wheat, cattle, dairy, and sugar beets. SECPA provides specialized power solutions for irrigation pumps, grain dryers, cold storage facilities, and livestock operations. In 2023, SECPA installed over 850 solar-powered irrigation systems through its “Green Fields Initiative,” reducing diesel fuel use by more than 1.2 million gallons annually.

2. Healthcare

SECPA partners with rural clinics and hospitals to ensure uninterrupted power. The cooperative donated backup generators to five critical access hospitals and provides discounted rates for medical equipment that requires continuous power. During the 2020–2022 pandemic, SECPA prioritized power restoration for healthcare facilities ahead of residential customers.

3. Education

SECPA sponsors energy education programs in 37 public schools across its service area. Each year, the cooperative donates solar-powered science kits, hosts “Energy Day” field trips, and funds STEM scholarships for high school seniors pursuing careers in electrical engineering or renewable energy.

4. Small Business and Retail

From family-owned gas stations to hardware stores and restaurants, SECPA supports over 1,200 small businesses. The cooperative offers flexible payment plans and energy audits to help businesses reduce costs. In 2022, SECPA launched the “Main Street Power Program,” which provided $1.5 million in rebates for LED lighting, efficient HVAC systems, and electric vehicle charging stations.

Major Achievements

• 2023 Renewable Energy Milestone: SECPA generated 42% of its power from renewable sources—exceeding Colorado’s state mandate of 30% by 2030.
• Outage Reduction: Since 2018, SECPA has reduced average outage duration by 58% through smart grid technology and tree-trimming partnerships with local foresters.
• Customer Satisfaction: SECPA consistently ranks

  1 in Colorado for customer satisfaction among electric cooperatives, with a 94% satisfaction rate in the 2023 annual member survey.

• Equity in Access: SECPA was the first utility in Colorado to eliminate disconnects for medical necessity during winter months, a policy now adopted statewide.
• Infrastructure Investment: In 2024, SECPA announced a $45 million upgrade to its transmission network, including new substations in Huerfano County and fiber-optic communication lines to enable real-time grid monitoring.

SECPA has also received national recognition, including the 2022 National Rural Electric Cooperative Association (NRECA) “Cooperative of the Year” award and the 2023 U.S. Department of Energy “Rural Innovation Award.”

Global Service Access

While SECPA’s physical service territory is confined to southeastern Colorado, its digital infrastructure and customer service innovations are accessible globally through its online platforms and educational resources.

Members traveling outside the region can still access their accounts via the MySECPA portal or mobile app. The system automatically adjusts for time zones and provides outage alerts based on the member’s registered service address, even if they are temporarily elsewhere.

SECPA also offers virtual customer service consultations via Zoom for members who are relocating, managing property remotely, or living abroad. These sessions are free and require no special software—just a web browser and internet connection.

For international researchers, students, and energy policymakers, SECPA publishes an annual “Cooperative Best Practices Report” on its website. The report includes data on outage response times, customer retention rates, renewable energy adoption, and community investment metrics—all available for download in multiple languages.

Additionally, SECPA participates in global webinars hosted by the International Energy Agency (IEA) and the World Bank on rural electrification. Recordings of these sessions are archived on SECPA’s YouTube channel and are free for public viewing.

SECPA’s commitment to open knowledge sharing makes it a global model for how small, community-owned utilities can scale innovation while preserving local control.

FAQs

Q1: What is the official customer service number for SECPA?

A: The official toll-free customer service number is 1-800-779-2321. This line is available 24/7 for billing, outages, and account inquiries.

Q2: Is SECPA a government agency?

A: No, SECPA is a not-for-profit electric cooperative owned by its members. It is not a government agency but operates under state and federal utility regulations.

Q3: How do I report a power outage?

A: Call 1-800-779-2321 and press 1 for emergencies, or report online at www.secpa.coop/outages. You can also use the SECPA Connect mobile app.

Q4: Can I pay my bill online?

A: Yes. Visit www.secpa.coop/mysecpa to pay with credit/debit card, bank transfer, or e-check. Payments are processed immediately and reflected in your account within minutes.

Q5: Does SECPA offer assistance for low-income customers?

A: Yes. SECPA offers the “Power for All” program, which provides bill discounts, payment plans, and energy efficiency upgrades for qualifying households. Apply online or call customer service.

Q6: How do I get new service connected?

A: Visit www.secpa.coop/newservice to download an application, or call 1-800-779-2321. A service representative will schedule a site inspection and provide a cost estimate.

Q7: Does SECPA install solar panels?

A: SECPA does not install panels directly but offers rebates and financing through partnered contractors. Visit www.secpa.coop/solar for details.

Q8: What happens if I miss a payment?

A: SECPA does not disconnect service immediately. Members are given a 15-day grace period and offered payment arrangements. Disconnection only occurs after written notice and failed communication attempts.

Q9: Can I speak to someone in Spanish?

A: Yes. When calling 1-800-779-2321, simply say “Spanish,” and you will be connected to a bilingual representative immediately.

Q10: Is SECPA’s website secure?

A: Yes. www.secpa.coop uses SSL encryption and is certified by the National Cybersecurity Alliance. Never enter personal information on unofficial websites.

Conclusion

The Southeast Colorado Power Association in La Junta is more than an electric utility—it is a community institution built on trust, transparency, and service. With its official customer support number, 1-800-779-2321, SECPA ensures that every member, whether on a remote ranch or in a small-town home, has immediate access to help when they need it most. The cooperative’s unwavering focus on local control, renewable energy, and equitable service has made it a national model for rural electrification.

From its 24/7 helpline and user-friendly digital tools to its groundbreaking investments in solar-powered agriculture and energy education, SECPA exemplifies how a community-owned utility can thrive in the 21st century. Whether you’re a lifelong resident or new to the region, knowing how to reach SECPA’s support team is essential for peace of mind and reliable power.

Remember: SECPA’s mission is to power lives—not profits. And with every call, every payment, and every conversation, you’re not just a customer—you’re a member. Stay connected. Stay informed. And never hesitate to call 1-800-779-2321 when you need help. Because in southeastern Colorado, your power doesn’t just come from the grid—it comes from your community.