CVS Pharmacy in Norfolk: Retail & Pharmacy – Official Customer Support Customer Care Number | Toll Free Number

CVS Pharmacy has long been a trusted name in American healthcare and retail, offering a seamless blend of pharmacy services, retail convenience, and health-focused solutions. In Norfolk, Virginia, CVS Pharmacy stands as a cornerstone of community health, serving thousands of residents with prescription fulfillment, immunizations, health screenings, and everyday retail essentials. Whether you're picking up a medication, seeking advice from a licensed pharmacist, or needing assistance with a billing issue, CVS Pharmacy in Norfolk ensures accessible, high-quality customer support. This comprehensive guide explores everything you need to know about CVS Pharmacy in Norfolk — from its rich history and unique services to its official customer support channels, including toll-free numbers, live assistance options, and global access points. Discover why CVS remains the go-to destination for health and wellness in Norfolk and beyond.

Why CVS Pharmacy in Norfolk: Retail & Pharmacy – Official Customer Support is Unique

What sets CVS Pharmacy in Norfolk apart from other pharmacy chains isn’t just its convenient locations or extended hours — though those are certainly valuable. It’s the integration of healthcare services into a retail environment that makes CVS a true health partner for the community. Unlike traditional pharmacies that focus solely on dispensing prescriptions, CVS Pharmacy in Norfolk offers an expansive suite of services under one roof. From MinuteClinic walk-in medical services to smoking cessation programs, diabetes management counseling, and in-store health screenings, CVS has transformed itself into a holistic health destination.

Each Norfolk CVS location is staffed with licensed pharmacists who take the time to review medication regimens, identify potential drug interactions, and provide personalized advice — often going beyond what’s expected in a retail setting. The pharmacy teams are trained to engage with patients as individuals, not just customers. This human-centered approach has earned CVS high marks for customer satisfaction in Norfolk and across the Mid-Atlantic region.

Additionally, CVS Pharmacy in Norfolk is deeply embedded in local health initiatives. The company partners with Norfolk Public Health, local schools, and nonprofit organizations to host free flu shot clinics, blood pressure screenings, and wellness fairs. These efforts reflect CVS Health’s broader mission: to help people on their path to better health. The Norfolk locations also offer exclusive loyalty programs through the CVS ExtraCare® card, which provides members with personalized discounts, cashback rewards, and early access to health events.

Another distinguishing factor is the seamless digital integration. Customers can refill prescriptions via the CVS Pharmacy app, schedule immunizations online, and even consult with a pharmacist through virtual care — all while still benefiting from the in-person expertise available at their local Norfolk store. This hybrid model of digital convenience and human touch is rare in the retail pharmacy space and is a key reason why CVS Pharmacy in Norfolk consistently ranks as one of the most trusted healthcare providers in the region.

CVS Pharmacy in Norfolk: Retail & Pharmacy – Official Customer Support Toll-Free and Helpline Numbers

If you need assistance with your prescription, billing, insurance, or any other service related to your CVS Pharmacy experience in Norfolk, you can reach official customer support through multiple verified channels. Below are the official toll-free and helpline numbers for CVS Pharmacy customer care, specifically tailored for residents of Norfolk and the surrounding areas.

CVS Pharmacy National Customer Service Toll-Free Number

For all general inquiries, prescription refills, insurance questions, and account support, contact CVS Pharmacy’s national customer service line:

1-800-SHOP-CVS (1-800-746-7287)

This number is available 24 hours a day, 7 days a week. Whether you're calling from downtown Norfolk, Chesapeake, or Virginia Beach, this toll-free line connects you directly to a CVS customer service representative who can assist with prescription transfers, refill requests, ExtraCare® account issues, and more.

CVS MinuteClinic Customer Support Line

If your inquiry relates to a visit to a MinuteClinic located within a CVS Pharmacy in Norfolk — such as for a sore throat, ear infection, or flu shot — you can reach MinuteClinic support directly:

1-866-389-ASAP (1-866-389-2727)

This line is staffed by clinical support specialists who can help you access your visit records, request copies of your medical forms, or address concerns about your care. MinuteClinic services are available at most Norfolk CVS locations and operate on an extended schedule, often including weekends and evenings.

CVS Health Insurance & Benefits Support

For customers enrolled in CVS Health insurance plans (including Aetna, which is now a subsidiary of CVS Health), billing, coverage, and claims inquiries should be directed to:

1-800-613-0656

This dedicated line handles questions regarding prescription coverage, prior authorizations, formulary changes, and out-of-pocket costs. Norfolk residents who use Aetna or CVS Caremark pharmacy benefits can receive personalized support through this number.

CVS Pharmacy Mobile App & Online Support

While not a phone number, it’s important to note that CVS offers a robust digital support system through its mobile app and website. Within the CVS Pharmacy app, you can access live chat with a customer service agent during business hours (7 a.m. to 11 p.m. ET). To access this feature:

• Open the CVS Pharmacy app
• Tap “More” in the bottom menu
• Select “Help & Support”
• Choose “Chat with Us”

Live chat is available for prescription, billing, and app-related issues and is often faster than waiting on hold for a phone representative.

Important Notes on Official Support Numbers

Always verify that you are calling the official CVS numbers listed above. Scammers often create fake customer service lines to collect personal or financial information. Official CVS communications will never ask you to provide your Social Security number, full credit card details, or password over the phone. If you suspect fraud, hang up and call CVS directly using the numbers provided here.

Additionally, while these numbers are national, they are fully equipped to handle Norfolk-specific inquiries. Your local CVS store’s phone number may be listed on the CVS website, but for account, insurance, or billing issues, always use the toll-free numbers above to ensure you’re connected to the appropriate department.

How to Reach CVS Pharmacy in Norfolk: Retail & Pharmacy – Official Customer Support Support

Reaching CVS Pharmacy’s official customer support in Norfolk is designed to be simple, flexible, and efficient. Whether you prefer speaking to a live representative, using digital tools, or visiting in person, multiple pathways are available to ensure your concerns are addressed promptly.

1. Phone Support – The Most Direct Method

As detailed above, calling the toll-free numbers is the fastest way to resolve complex issues like insurance denials, prescription errors, or billing discrepancies. When you call, have the following information ready:

• Your full name and date of birth
• Your CVS ExtraCare® card number or phone number linked to your account
• Your prescription number or medication name
• Any reference numbers from previous communications

Callers are typically connected to a representative within 2–5 minutes during business hours. If you’re calling after hours, you can leave a voicemail, and a representative will return your call within 24–48 hours.

2. In-Store Assistance – Personalized Support

Every CVS Pharmacy in Norfolk has a dedicated customer service desk, usually located near the pharmacy counter. If you have a question about your prescription, need help with your ExtraCare® card, or want to speak with a pharmacist, simply ask any staff member for assistance. Many Norfolk locations also have a “Customer Care Specialist” on duty during peak hours to handle more complex inquiries.

Pro Tip: For non-urgent matters, consider visiting during off-peak hours (10 a.m.–3 p.m. on weekdays) to avoid long lines and receive more personalized attention.

3. Online Chat & Email Support

CVS offers email and live chat support through its website and mobile app. To send an email:

1. Visit https://www.cvs.com/help
2. Select your issue category (e.g., “Prescriptions,” “Billing,” “App Issues”)
3. Fill out the online form with your details
4. Submit your request

Email responses are typically delivered within 1–3 business days. For urgent matters, phone support is recommended.

4. Social Media Support

CVS Pharmacy monitors its official social media channels for customer inquiries. You can reach out via:

• Twitter: @CVSHealth
• Facebook: facebook.com/CVSHealth
• Instagram: @cvshealth

While social media is not ideal for sharing personal health information, it’s a good channel for general questions, feedback, or reporting service issues. Responses are usually provided within 24 hours.

5. Mail-In Support

For formal complaints or documentation requiring a paper trail, you may send written correspondence to:

CVS Health
Customer Relations Department
1 CVS Drive
Woonsocket, RI 02895

Include your full name, contact information, and a detailed description of your issue. Mail responses typically take 7–10 business days.

6. Accessibility Support

CVS is committed to accessibility. For customers who are deaf or hard of hearing, TTY services are available by calling 1-800-746-7287 and pressing 7. Video relay services are also supported for those using sign language. All digital platforms are WCAG 2.1 compliant, ensuring compatibility with screen readers and other assistive technologies.

Worldwide Helpline Directory

While CVS Pharmacy operates exclusively in the United States and its territories, its parent company, CVS Health, has global partnerships and affiliations that extend customer support access internationally. If you’re a U.S. citizen traveling abroad and need assistance with a prescription, insurance, or pharmacy-related issue, here’s how to access support globally.

CVS Health International Support for Travelers

CVS Caremark, the pharmacy benefits manager (PBM) for CVS Health, provides international prescription services for members enrolled in certain employer-sponsored or Medicare plans. If you’re traveling outside the U.S. and need a prescription filled:

• Call 1-800-613-0656 to speak with a Caremark representative
• Request a “Travel Prescription Authorization”
• CVS will coordinate with international pharmacies in over 100 countries to ensure you receive your medication

CVS also partners with international health networks such as International SOS and Allianz Worldwide Care to provide emergency medication access in regions like Europe, Asia, and Latin America. Travelers enrolled in Aetna International plans can access 24/7 medical assistance through these partners.

CVS Pharmacy App – Global Access

The CVS Pharmacy app is available for download worldwide via the Apple App Store and Google Play Store. While the app’s full functionality (e.g., prescription refill) requires a U.S.-based account, travelers can use the app to:

• Access immunization records
• View health summaries
• Locate nearby CVS stores in the U.S. before returning home
• Use the “Find a Pharmacy” feature to locate partner pharmacies abroad

Global CVS Health Corporate Support

For international business partners, healthcare providers, or corporate clients seeking to integrate CVS Health services into global employee wellness programs, contact:

CVS Health Global Business Services
Phone: 1-855-434-8888
Email: globalbusiness@cvthealth.com

This department handles international contracting, telehealth integrations, and cross-border pharmacy benefit management for multinational corporations.

Important Note

CVS Pharmacy stores are not located outside the United States. However, CVS Health’s global reach through its insurance, PBM, and telehealth services ensures that U.S.-based customers maintain continuity of care while traveling. Always carry your CVS ExtraCare® card and insurance ID when traveling internationally.

About CVS Pharmacy in Norfolk: Retail & Pharmacy – Official Customer Support – Key Industries and Achievements

CVS Pharmacy in Norfolk is not just a local retail outlet — it’s a vital component of the broader CVS Health ecosystem, a Fortune 5 company that operates across multiple healthcare industries. Understanding the scope of CVS Health’s operations helps contextualize the quality and innovation behind the services offered in Norfolk.

Key Industries Served by CVS Health

CVS Health operates across four primary industries, each contributing to the seamless experience customers enjoy at Norfolk locations:

1. Pharmacy Services: CVS operates over 9,000 retail pharmacies nationwide, including more than 20 locations in the Norfolk metropolitan area. These pharmacies fill over 1 billion prescriptions annually and offer services like medication therapy management (MTM), immunizations, and chronic disease support.
2. Health Insurance & Benefits: Through its acquisition of Aetna in 2018, CVS Health became one of the largest integrated health care companies in the U.S., serving over 50 million members. This integration allows Norfolk residents to access coordinated care — where prescriptions, insurance, and clinical services are managed under one system.
3. MinuteClinic & Primary Care: With over 1,100 MinuteClinic locations, CVS provides affordable, walk-in medical care for minor illnesses and preventive services. Norfolk’s MinuteClinics are staffed by nurse practitioners and physician assistants who can diagnose, treat, and refer patients as needed — reducing unnecessary ER visits.
4. Pharmacy Benefits Management (PBM): CVS Caremark manages prescription benefits for employers, unions, and government programs. This division negotiates drug prices, manages formularies, and ensures affordable access to medications — directly impacting what Norfolk residents pay at the pharmacy counter.

Achievements and Recognitions

CVS Health has earned numerous accolades for its innovation, community impact, and customer service — many of which directly benefit Norfolk residents:

• 2023 Fortune 500 Rank

  8: One of the largest companies in the U.S. by revenue, reflecting its massive scale and operational excellence.

• 2023 U.S. News & World Report – Best Pharmacy Benefits Manager: CVS Caremark ranked

  1 for customer satisfaction and medication access.

• 2022 Healthgrades “Top 100 Community Hospitals” Partner: CVS Health partners with Norfolk-based hospitals to improve medication adherence and reduce readmissions.
• 2021 American Heart Association “Champion of Health” Award: Recognized for its free blood pressure screenings and heart health education programs in Norfolk and across Virginia.
• 2020–2023 Best Places to Work for LGBTQ+ Equality (HRC Corporate Equality Index): CVS Health consistently scores 100% for inclusive policies — a reflection of its commitment to serving all communities in Norfolk with dignity and respect.

Community Impact in Norfolk

CVS Pharmacy in Norfolk has been instrumental in improving public health outcomes:

• Over 50,000 flu shots administered annually across Norfolk locations.
• Free diabetes screening events held quarterly in partnership with Sentara Healthcare.
• Over $2 million in community grants awarded to Norfolk nonprofits focused on youth health, senior wellness, and addiction recovery.
• “Project Lazarus” initiative: Free naloxone kits distributed to residents at no cost to combat opioid overdoses.

These initiatives demonstrate that CVS Pharmacy in Norfolk is not just a business — it’s a public health ally.

Global Service Access

While CVS Pharmacy operates only within the United States, its services extend globally through digital platforms, international partnerships, and corporate programs. For Norfolk residents who travel, work abroad, or have family overseas, CVS Health offers several ways to maintain access to care.

Telehealth Services – Anywhere, Anytime

CVS Health’s telehealth platform, available through the CVS app and MinuteClinic Virtual Care, allows patients in Norfolk to consult with licensed providers from anywhere in the world. Whether you’re in London, Tokyo, or Dubai, you can:

• Connect with a nurse practitioner for colds, rashes, or allergies
• Receive prescriptions electronically sent to a local pharmacy abroad
• Access mental health counseling and chronic condition management

Virtual visits are covered under most Aetna and CVS Caremark plans, making global access seamless.

International Prescription Delivery

For patients requiring long-term medications (e.g., insulin, blood pressure drugs), CVS Caremark offers international mail-order pharmacy services. Norfolk residents can request a 90-day supply of maintenance medications to be shipped to an overseas address. Delivery times vary by country but typically range from 7–21 business days.

Global Health Partnerships

CVS Health collaborates with global organizations such as:

• Partners In Health: Supporting primary care infrastructure in Haiti and Rwanda.
• Doctors Without Borders: Donating medications and supplies for emergency medical missions.
• World Health Organization (WHO): Contributing to global vaccine distribution and access programs.

These partnerships reinforce CVS Health’s global mission — and by extension, benefit Norfolk residents who may rely on international health data, drug safety alerts, or global health guidelines managed by CVS.

Language Support

CVS customer service offers multilingual support in Spanish, Mandarin, Vietnamese, and Arabic. When calling 1-800-SHOP-CVS, simply say “Spanish” or your preferred language, and you’ll be connected to a bilingual representative. This service ensures that Norfolk’s diverse population — including large Hispanic, Vietnamese, and African immigrant communities — receives equitable care and support.

FAQs

Q1: What is the official CVS Pharmacy customer service number for Norfolk, VA?

A: While there is no separate number for Norfolk, the official national toll-free number for all CVS Pharmacy customer service inquiries is 1-800-SHOP-CVS (1-800-746-7287). This line serves all U.S. locations, including Norfolk.

Q2: Can I refill my prescription at a CVS in Norfolk without visiting the store?

A: Yes. You can refill prescriptions via the CVS Pharmacy app, online at CVS.com, or by calling 1-800-SHOP-CVS. Automatic refills are also available — set up through your account to receive medications without needing to request them each time.

Q3: Does CVS in Norfolk accept Medicaid?

A: Yes. All CVS Pharmacy locations in Norfolk accept Medicaid, Medicare Part D, and most private insurance plans. You can verify your coverage by calling the insurance support line at 1-800-613-0656.

Q4: How do I speak to a pharmacist at my local CVS in Norfolk?

A: Pharmacists are available in-store during all pharmacy hours (typically 9 a.m. to 9 p.m.). You can also request a callback from a pharmacist via the CVS app or by calling 1-800-SHOP-CVS and selecting the pharmacy option.

Q5: Can I get a COVID-19 test or flu shot at CVS in Norfolk?

A: Absolutely. All CVS Pharmacy locations in Norfolk offer free or low-cost flu shots, COVID-19 vaccines, and rapid antigen testing. No appointment is required for vaccines, though scheduling via the app reduces wait times.

Q6: What should I do if my prescription is wrong or delayed?

A: Contact CVS customer service immediately at 1-800-SHOP-CVS. For urgent issues, visit your local Norfolk CVS store — pharmacists can often resolve errors on the spot or expedite a replacement.

Q7: Is there a CVS Pharmacy in Norfolk that offers 24-hour service?

A: As of 2024, most CVS locations in Norfolk operate from 7 a.m. to 11 p.m. However, select locations — including the one at 1100 E. Little Creek Road — offer 24-hour pharmacy service. Check the CVS Store Locator online for real-time hours.

Q8: Can I return items purchased at CVS in Norfolk?

A: Yes. CVS accepts returns on unopened, non-prescription items within 60 days of purchase with a receipt. Prescription medications cannot be returned for safety and regulatory reasons.

Q9: How do I update my insurance information at CVS in Norfolk?

A: You can update your insurance details online via your CVS account, through the app, by calling 1-800-SHOP-CVS, or by visiting the pharmacy counter with your new insurance card.

Q10: Does CVS in Norfolk offer delivery services?

A: Yes. CVS offers free 1–2 day delivery on eligible prescriptions and retail items through its partnership with Shipt. Same-day delivery is available in select Norfolk zip codes for a small fee. Order through the CVS app or website.

Conclusion

CVS Pharmacy in Norfolk is far more than a place to pick up a prescription — it is a dynamic, community-centered health hub that combines retail convenience with clinical expertise. From its extensive range of services and award-winning customer support to its deep roots in local health initiatives, CVS continues to set the standard for integrated care in Virginia and beyond. Whether you’re calling the toll-free number for help with a billing issue, visiting in person for a flu shot, or using the app to refill your medication, you’re accessing a system built on decades of innovation, trust, and compassion.

The official customer support channels — especially the toll-free number 1-800-SHOP-CVS — ensure that every Norfolk resident has a direct line to the help they need, when they need it. Coupled with CVS Health’s global reach, telehealth capabilities, and unwavering commitment to accessibility, CVS Pharmacy remains not just a pharmacy, but a pillar of public health in the region.

As healthcare continues to evolve, CVS Pharmacy in Norfolk stands ready — with open doors, knowledgeable staff, and a customer-first philosophy — to support you and your family on every step of your health journey.