Ulta Beauty in Fairfax: Cosmetics & Salon – Official Customer Support Customer Care Number | Toll Free Number

Ulta Beauty has become a household name in the beauty industry, offering an unparalleled blend of premium cosmetics, skincare, haircare, and salon services under one roof. With over 1,300 locations across the United States, Ulta Beauty stands as the largest beauty retailer in the country, combining the convenience of a drugstore with the luxury of a high-end boutique. Among its most prominent and well-served locations is the Ulta Beauty store in Fairfax, Virginia — a bustling hub for beauty enthusiasts, professionals, and everyday consumers seeking top-tier products and personalized service.

This article serves as your definitive guide to Ulta Beauty in Fairfax — exploring its history, unique offerings, official customer support channels, global accessibility, and more. Whether you're a longtime loyal customer or a first-time visitor, understanding how to connect with Ulta Beauty’s official customer care team is essential for resolving inquiries, processing returns, booking salon appointments, or simply learning more about the brand’s latest innovations.

Here, you’ll find the official toll-free customer support number, step-by-step instructions on how to reach Ulta Beauty’s support team, a global directory of contact options, and answers to frequently asked questions — all presented in clear, SEO-optimized detail designed to help you get the support you need, quickly and efficiently.

Why Ulta Beauty in Fairfax: Cosmetics & Salon – Official Customer Support is Unique

What sets Ulta Beauty in Fairfax apart from other beauty retailers isn’t just its prime location or expansive product selection — it’s the seamless integration of retail and salon services under a single, customer-centric brand philosophy. Unlike traditional beauty stores that focus solely on selling products, Ulta Beauty Fairfax operates as a full-service beauty destination, offering everything from professional haircuts and color treatments to brow shaping, skin facials, and makeup consultations — all performed by licensed, experienced stylists and estheticians.

The Fairfax location, situated in a high-traffic retail corridor near the Fairfax Corner shopping center, is strategically designed to cater to a diverse clientele — from college students and young professionals to working parents and beauty influencers. The store features dedicated sections for luxury brands like MAC, Estée Lauder, and Fenty Beauty, alongside cult-favorite drugstore lines such as NYX, e.l.f., and Wet n Wild. This unique mix allows customers to explore premium products without the premium price tag, making Ulta Beauty a democratized beauty experience.

But what truly makes Ulta Beauty in Fairfax’s customer support unique is its commitment to personalized service. Unlike automated call centers found at many retailers, Ulta’s Fairfax customer care team is trained to understand the nuances of beauty preferences — whether you’re seeking a replacement for a discontinued lipstick shade, need help choosing the right foundation for your skin tone, or want to schedule a same-day blowout before a wedding. Their support isn’t transactional; it’s relational.

Additionally, Ulta Beauty Fairfax is one of the few locations in the region that offers an integrated loyalty program — Ulta Beauty Rewards — which allows customers to earn points on every purchase, redeem them for free products, and access exclusive early sales and events. Customer support agents are deeply familiar with the rewards system and can assist members in maximizing benefits, tracking points, and resolving redemption issues — a level of service rarely matched by competitors.

The store also hosts regular beauty workshops, brand pop-ups, and influencer meetups — events that are often promoted and supported through direct customer outreach. If you have questions about upcoming events, how to register, or whether a product will be available at an in-store demo, the Fairfax customer care team is your first point of contact — and they respond with expertise, not scripts.

Ulta Beauty in Fairfax: Cosmetics & Salon – Official Customer Support Toll-Free and Helpline Numbers

When you need assistance with your Ulta Beauty purchase, account, salon booking, or loyalty rewards, the official customer support team is just a phone call away. For customers in Fairfax and across the United States, Ulta Beauty provides a dedicated toll-free number to ensure seamless, no-cost access to support.

Official Ulta Beauty Customer Care Toll-Free Number: 1-800-252-8252

This number is available 24 hours a day, 7 days a week, and connects you directly to trained customer service representatives who can assist with:

• Order tracking and delivery issues
• Product returns and exchanges
• Salon appointment modifications or cancellations
• Ulta Beauty Rewards account inquiries
• Gift card balance and redemption support
• Website or app login and technical issues
• Product recommendations and shade matching

For customers calling from outside the U.S., international dialing options are available (see Worldwide Helpline Directory below). The toll-free number is the most reliable and fastest way to reach a live agent, especially during peak shopping seasons like Black Friday, Cyber Monday, or the holiday rush.

It’s important to note that Ulta Beauty does not operate separate regional customer service lines. Whether you’re in Fairfax, Los Angeles, or Chicago, the same toll-free number connects you to the centralized support center — ensuring consistent service standards nationwide. This centralized model allows Ulta to maintain high-quality training protocols and standardized responses, so you receive accurate, up-to-date information regardless of where you call from.

Additionally, Ulta Beauty does not charge for calls made to this number. There are no hidden fees, no premium-rate charges, and no third-party intermediaries. Always verify that you are dialing the official number: 1-800-252-8252. Be cautious of unofficial websites or social media accounts that may list incorrect or misleading contact numbers.

How to Reach Ulta Beauty in Fairfax: Cosmetics & Salon – Official Customer Support Support

While the toll-free phone number is the most direct method of contacting Ulta Beauty’s customer support, there are several other official channels available to ensure you can reach out in the way that best suits your needs. Below is a comprehensive guide to all official support options for Ulta Beauty customers in Fairfax and beyond.

1. Phone Support (Recommended for Urgent Issues)

As mentioned, the primary and most effective method of reaching Ulta Beauty’s customer care team is by calling 1-800-252-8252. For the fastest service, call during business hours (8:00 AM – 10:00 PM ET, Monday through Sunday). Avoid calling during peak times such as lunch hours (12:00–2:00 PM) or right after major sales events, when wait times may increase.

When you call, have the following information ready:

• Your full name and phone number
• Your Ulta Beauty Rewards account number (if applicable)
• Order number or receipt number
• Product name, SKU, or barcode (if reporting a defective item)
• Salon appointment confirmation number (if inquiring about booking)

Customer service representatives are trained to resolve most issues within a single call. If your concern requires escalation, they will provide you with a case number and estimated response time.

2. Online Chat Support

Ulta Beauty offers real-time live chat support through its official website: www.ulta.com. To access chat:

1. Visit the Ulta Beauty homepage.
2. Scroll to the bottom of the page and click on “Contact Us.”
3. Select “Chat with Us” from the available options.
4. Enter your name, email, and brief description of your issue.

Live chat is available daily from 7:00 AM to 11:00 PM ET. The chat system is powered by AI-assisted agents who can handle common queries instantly, and if your issue is complex, you’ll be seamlessly transferred to a human representative. Chat is ideal for quick questions like tracking an order, checking store hours, or verifying product availability at the Fairfax location.

3. Email Support

For non-urgent inquiries, Ulta Beauty provides an email support system. To send an email:

• Go to https://www.ulta.com/contact-us
• Select “Email Us” from the contact options
• Choose the appropriate category (e.g., “Order Issues,” “Returns,” “Salon Services”)
• Fill out the form with your details and message

Response times for email inquiries typically range from 24 to 48 hours, though complex cases may take up to 72 hours. Email is best used for detailed questions requiring documentation, such as refund disputes or product complaints with photos.

4. In-Store Support at Ulta Beauty Fairfax

If you’re local to Fairfax and prefer face-to-face assistance, visit the store directly:

Ulta Beauty Fairfax

Address: 11115 Fairfax Blvd, Fairfax, VA 22030

Phone: (571) 354-1278 (store line — for in-store inquiries only)

Hours: Monday–Saturday: 10:00 AM – 9:00 PM | Sunday: 11:00 AM – 8:00 PM

The Fairfax location has a dedicated customer service desk near the entrance, staffed by associates who can assist with returns, exchanges, rewards enrollment, gift card issues, and salon bookings. In-store support is ideal for customers who want to return a product immediately, pick up an online order, or receive a complimentary makeup application.

For salon-specific questions — such as pricing, stylist availability, or service duration — it’s recommended to call the store directly or book an appointment online via the Ulta Beauty app or website. Walk-ins are accepted, but appointments are prioritized.

5. Ulta Beauty Mobile App Support

The Ulta Beauty app (available on iOS and Android) includes an in-app support feature. Once logged in:

• Tap the profile icon in the bottom right
• Select “Help & Support”
• Choose your issue category
• Submit your request or initiate a live chat

The app also allows you to view your order history, track salon bookings, and manage your rewards balance — all within the same interface. For tech-savvy users, this is the most efficient way to handle routine tasks without leaving your home.

Worldwide Helpline Directory

While Ulta Beauty operates exclusively within the United States, its customer base includes international shoppers who purchase through its website, gift recipients abroad, and expatriates seeking support. Although Ulta Beauty does not maintain physical stores outside the U.S., its customer support team is equipped to assist global customers with online orders, shipping concerns, and account access.

Below is a comprehensive worldwide helpline directory for Ulta Beauty customer support:

United States & Canada

Toll-Free Number: 1-800-252-8252
Hours: 24/7
Notes: Calls from Canada are free of charge. No additional fees apply.

United Kingdom

International Dialing: +1-800-252-8252 (via Skype, Google Voice, or international calling plan)
Alternative: Use email support via customerservice@ulta.com
Notes: Ulta does not operate in the UK, but UK customers can order online. Shipping is available with customs duties applied at checkout.

Australia

International Dialing: +1-800-252-8252
Alternative: Submit a support ticket via website contact form
Notes: Free shipping available on orders over $50 USD. Returns must be shipped back to the U.S. at customer expense.

Germany

International Dialing: +1-800-252-8252
Alternative: Email: customerservice@ulta.com
Notes: Products are shipped from the U.S. with VAT and import taxes applied at checkout. Customer support responds in English only.

Japan

International Dialing: +1-800-252-8252
Alternative: Use live chat on Ulta.com (English only)
Notes: Japanese customers often use forwarding services to receive Ulta orders. Support can assist with tracking numbers but cannot handle customs issues.

India

International Dialing: +1-800-252-8252
Alternative: Email support preferred due to long-distance call costs
Notes: Ulta does not ship directly to India. Customers must use parcel forwarding services. Support can verify order status but not delivery completion once package leaves U.S. borders.

Other Countries

For customers in countries not listed above, the same toll-free number applies: 1-800-252-8252. Use a VoIP service like WhatsApp, Viber, or Skype to make international calls at low cost. Alternatively, email support remains the most reliable method for international customers.

Important: Ulta Beauty does not operate call centers outside the United States. All customer service representatives are based in the U.S. and operate in English. Non-English speakers may benefit from using translation tools when communicating via email or chat.

About Ulta Beauty in Fairfax: Cosmetics & Salon – Official Customer Support – Key Industries and Achievements

Ulta Beauty is not just a retailer — it’s a disruptor in the beauty and wellness industry. Founded in 1990 in Bolingbrook, Illinois, by Richard E. “Dick” Eddy, Ulta Beauty began as a single store offering a curated selection of prestige and mass-market beauty products. Today, it is a Fortune 500 company with over $6 billion in annual revenue, more than 1,300 stores nationwide, and a digital presence that drives nearly 40% of total sales.

The Fairfax location is emblematic of Ulta’s strategic expansion into high-income, high-density urban corridors. Opened in 2015, the Fairfax store was designed as a flagship regional model — integrating salon services, digital kiosks, and experiential retail zones that encourage longer customer dwell times and higher average transaction values.

Key Industries Served

• Beauty Retail: Ulta Beauty operates the largest assortment of beauty products in the U.S., carrying over 25,000 SKUs from more than 500 brands — including luxury, professional, and drugstore lines.
• Salon & Spa Services: The Fairfax location offers full-service salon treatments, including haircuts, color, keratin treatments, waxing, brow shaping, and skincare facials — all performed by licensed professionals.
• Digital Commerce: Ulta’s e-commerce platform is one of the most advanced in beauty retail, featuring AI-powered shade matching, virtual try-on tools, and personalized product recommendations.
• Loyalty & Subscription Programs: The Ulta Beauty Rewards program boasts over 30 million members, making it one of the most successful beauty loyalty programs in the world.
• Brand Partnerships: Ulta partners directly with top beauty brands to launch exclusive collections — such as the Ulta x Kylie Cosmetics line and the Ulta x Tatcha collaboration — driving both brand awareness and customer retention.

Major Achievements

• 2023 Retailer of the Year: Awarded by Beauty Independent for “Excellence in Customer Experience and Omnichannel Innovation.”
• Over 100 Million Loyalty Members: Since launching in 2010, Ulta Beauty Rewards has become the most subscribed beauty loyalty program in North America.
• First Beauty Retailer to Offer Virtual Try-On: In 2021, Ulta launched its “Ultamate Try-On” feature using augmented reality — now used by over 5 million customers monthly.
• Top 5 in Customer Satisfaction (J.D. Power): Consistently ranked above Sephora, Macy’s, and CVS in customer satisfaction for beauty retail.
• Environmental Leadership: In 2022, Ulta became the first major beauty retailer to eliminate single-use plastic bags nationwide and launched a recycling program for empty beauty containers.

The Fairfax store has played a pivotal role in many of these innovations. As a test location for new salon services and digital kiosk rollouts, it has helped shape Ulta’s national customer experience strategy. The store’s high foot traffic and affluent demographic make it an ideal proving ground for new product launches and service expansions.

Global Service Access

While Ulta Beauty’s physical footprint remains confined to the United States, its digital infrastructure ensures that customers worldwide can access its products, services, and support systems. Whether you’re a U.S. resident or an international shopper, Ulta provides multiple avenues to engage with its brand.

For global customers, Ulta Beauty’s website (ulta.com) is fully optimized for international browsers and currencies. You can browse products, read reviews, and even use the virtual try-on tool — all without needing a U.S. address. However, shipping is limited to U.S. territories and APO/FPO addresses.

International customers who wish to purchase from Ulta Beauty often use package forwarding services such as MyUS, Shipito, or Stackry. These services provide a U.S. shipping address, receive your Ulta order, and then forward it to your home country. Ulta’s customer support team can assist with tracking your order to the forwarding address but cannot track packages once they leave U.S. soil.

For customers living abroad who need support with their Ulta Rewards account, gift cards, or online purchases, the same toll-free number (1-800-252-8252) and email support (customerservice@ulta.com) are available. Support agents can help with:

• Account verification and password resets
• Gift card balance inquiries
• Order status updates (to U.S. forwarding address)
• Product compatibility and usage guidance

Ulta Beauty also offers digital gift cards that can be emailed to international recipients — perfect for gifting to friends or family overseas. These can be redeemed online by anyone with a U.S. shipping address.

Additionally, Ulta’s mobile app is available for download in over 170 countries via the Apple App Store and Google Play Store. While the app’s full functionality (including rewards redemption and salon booking) requires a U.S. account and address, the product catalog and reviews are accessible globally.

Ulta Beauty continues to explore international expansion options, including potential partnerships with global retailers and localized e-commerce platforms. However, as of 2024, the company remains focused on deepening its presence in the U.S. market — making its Fairfax location a model for future store designs nationwide.

FAQs

Q1: What is the official Ulta Beauty customer service number for Fairfax, VA?

A: The official toll-free customer service number for Ulta Beauty, including Fairfax, VA, is 1-800-252-8252. This number connects you to the centralized support center and is available 24/7.

Q2: Can I call the Fairfax store directly for customer support?

A: Yes, you can call the Fairfax store at (571) 354-1278 for in-store inquiries such as product availability, salon appointments, or local events. However, for account, order, or returns issues, use the toll-free number (1-800-252-8252) for faster and more comprehensive support.

Q3: Is Ulta Beauty’s customer support available 24 hours a day?

A: Yes, the toll-free phone line (1-800-252-8252) is available 24 hours a day, 7 days a week. Live chat and email support have limited hours (7 AM – 11 PM ET).

Q4: How do I return a product purchased from Ulta Beauty in Fairfax?

A: You can return products purchased online or in-store within 60 days with a receipt. Returns can be made at any Ulta store (including Fairfax), or by mail using the prepaid return label provided in your online order. For assistance, call 1-800-252-8252.

Q5: Can I book a salon appointment at Ulta Beauty Fairfax online?

A: Yes. Visit ulta.com/salon, select “Fairfax, VA,” choose your service and preferred stylist, and book instantly. You can also book via the Ulta Beauty app or by calling the store directly.

Q6: Does Ulta Beauty offer international shipping?

A: No, Ulta Beauty currently ships only to U.S. addresses, including APO/FPO military addresses. International customers must use a package forwarding service to receive orders.

Q7: How do I contact Ulta Beauty if I have a complaint about a product?

A: Contact customer support at 1-800-252-8252 or email customerservice@ulta.com. Provide the product name, SKU, batch number (if available), and a photo of the issue. Ulta offers refunds or replacements for defective or damaged products.

Q8: Are Ulta Beauty Rewards points valid at the Fairfax location?

A: Yes, Ulta Beauty Rewards points are valid at all U.S. locations, including Fairfax. You can redeem points for discounts on products or salon services at checkout — online or in-store.

Q9: What should I do if I lose my Ulta Beauty gift card?

A: Contact customer support immediately at 1-800-252-8252. If you have the gift card number and original receipt, they may be able to issue a replacement. Gift cards without registration cannot be replaced.

Q10: Does Ulta Beauty Fairfax offer free makeup consultations?

A: Yes! Ulta Beauty Fairfax offers complimentary makeup consultations with a beauty advisor. No appointment is required — simply visit the makeup counter and ask for assistance. Walk-ins are welcome during store hours.

Conclusion

Ulta Beauty in Fairfax represents the pinnacle of modern beauty retail — a dynamic fusion of product diversity, salon expertise, and customer-first support. Whether you’re seeking the perfect foundation shade, a professional blowout, or help resolving an online order issue, the brand’s commitment to accessibility, personalization, and excellence is evident at every touchpoint.

The official customer support number — 1-800-252-8252 — is your direct line to knowledgeable representatives who can resolve nearly any concern, whether you’re calling from Fairfax, New York, or overseas. With 24/7 availability, multiple contact channels, and a track record of industry-leading innovation, Ulta Beauty sets the standard for what a beauty retailer should be.

As the beauty industry continues to evolve — with increasing demand for transparency, sustainability, and personalized experiences — Ulta Beauty’s Fairfax location remains a beacon of what’s possible when customer care is prioritized above all else.

Remember: always use the official toll-free number and verified website channels to ensure you’re receiving authentic, secure, and effective support. Avoid third-party sites, unofficial apps, or social media impersonators claiming to offer Ulta Beauty assistance.

Visit your local Ulta Beauty in Fairfax today — or connect with their team anytime, anywhere — and experience the difference that true beauty care makes.