Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Customer Care Number | Toll Free Number

Qurate Retail Group, headquartered in Englewood, Colorado, stands as a pioneering force in the evolution of home shopping networks and direct-to-consumer retail. Once known as Liberty Interactive Corporation, Qurate has transformed from a cable television holding company into a multi-billion-dollar retail conglomerate that owns and operates some of the most iconic home shopping brands in the world — including QVC, HSN, and zulily. With decades of innovation in televised and digital commerce, Qurate Retail Group has redefined how consumers discover, experience, and purchase products from the comfort of their homes. This article serves as your definitive guide to understanding Qurate Retail Group’s operations in Englewood, its customer support infrastructure, official contact numbers, global reach, and the unique value it delivers to millions of customers worldwide.

Why Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support is Unique

What sets Qurate Retail Group apart from traditional e-commerce giants like Amazon or Walmart is its deeply personal, experience-driven shopping model. Unlike algorithm-driven product recommendations, Qurate’s home shopping networks — primarily QVC and HSN — rely on live, on-air hosts who demonstrate products in real time, answer viewer questions, and build trust through authentic storytelling. This human-centric approach creates a unique emotional connection between brand and consumer, turning shopping into entertainment and education.

The company’s customer support system is an extension of this philosophy. Qurate’s customer care teams are not just order processors — they are brand ambassadors trained to handle inquiries with empathy, product knowledge, and a deep understanding of the shopping experience. Whether a customer needs help tracking a shipment, returning a defective item, or simply wants to know how to use a newly purchased kitchen gadget, Qurate’s support agents are equipped to provide personalized assistance.

Another distinguishing factor is the integration of legacy television networks with cutting-edge digital platforms. While most retailers have abandoned TV shopping, Qurate has successfully merged broadcast media with mobile apps, live-streaming, and AI-powered recommendation engines. This omnichannel strategy ensures that customers can reach support through the same medium they used to make the purchase — whether it’s calling from their living room after watching a QVC segment, messaging via the QVC app, or chatting live on HSN’s website.

Additionally, Qurate Retail Group’s commitment to customer satisfaction is reflected in its industry-leading return policies, extended warranty options, and proactive communication systems. Customers are often notified via email or SMS about delivery delays, product recalls, or special promotions — a level of transparency rarely seen in other retail sectors.

Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, Qurate Retail Group provides multiple toll-free and helpline numbers tailored to different brands, regions, and service types. These numbers are available 24/7 and staffed by trained customer care specialists ready to assist with orders, returns, billing inquiries, technical support, and more.

QVC Customer Support – Toll-Free Number

For all inquiries related to QVC, the official U.S. toll-free customer support number is:

1-800-345-2222

This number connects callers directly to QVC’s customer service center in Englewood, Colorado. Representatives are available around the clock to assist with order status, product information, payment issues, and return authorizations. International callers may use the dedicated QVC International Support line at +1-814-775-2000.

HSN Customer Support – Toll-Free Number

For HSN (Home Shopping Network) customers, the official U.S. toll-free number is:

1-800-284-3900

HSN’s support team handles everything from order modifications and gift card balances to technical help with HSN’s streaming app and website. The line operates 24 hours a day, seven days a week, with multilingual agents available to serve Spanish-speaking customers upon request.

zulily Customer Support – Toll-Free Number

zulily, Qurate’s flash-sale fashion and home goods platform, offers customer support through the following toll-free number:

1-855-845-1011

While zulily primarily operates online, its customer service team is equipped to handle complex issues such as delayed shipments, incorrect items, and subscription management. The number is active Monday through Sunday, from 6 a.m. to 10 p.m. Pacific Time.

Corporate and Investor Relations Contact

For media, investor, or corporate partnership inquiries, Qurate Retail Group’s headquarters in Englewood can be reached at:

1-720-875-5000

This line is not for customer service or order-related issues. It is reserved for press, analysts, and business development partners.

Accessibility and TTY Services

Qurate Retail Group is committed to accessibility and offers TTY/TDD services for customers who are deaf or hard of hearing. To reach a TTY representative, dial:

1-800-345-2222 and press “0” for operator assistance

Alternatively, customers may use the Federal Relay Service at 1-800-877-8339 to connect with QVC or HSN support.

How to Reach Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support Support

While phone support remains the most popular method for reaching Qurate Retail Group, the company offers multiple channels to accommodate modern consumer preferences. Whether you prefer speaking to a live agent, sending an email, or using real-time chat, Qurate ensures seamless access to its customer care ecosystem.

1. Phone Support

As detailed above, each brand under the Qurate umbrella has its own dedicated toll-free line. Phone support is ideal for complex issues requiring immediate resolution, such as billing disputes, return authorizations, or product troubleshooting. The average wait time is under 5 minutes during peak hours, and callers can request a callback if they prefer not to hold.

2. Live Chat

QVC and HSN both offer live chat support directly on their websites and mobile apps. Look for the “Chat with Us” button in the bottom right corner of the screen. Live chat is available from 7 a.m. to 11 p.m. Eastern Time, Monday through Sunday. Agents can assist with order tracking, size guides, payment methods, and promotional codes.

3. Email Support

For non-urgent inquiries, customers may send an email to the official support addresses:

• QVC: customerservice@qvc.com
• HSN: customerservice@hsn.com
• zulily: help@zulily.com

Email responses are typically provided within 24–48 hours. Be sure to include your order number, full name, and a detailed description of your issue for faster resolution.

4. Social Media Support

Qurate Retail Group actively monitors its social media channels for customer concerns. Customers can reach out via:

• Twitter/X: @QVC, @HSN, @zulily
• Facebook: facebook.com/QVC, facebook.com/HSN, facebook.com/zulily
• Instagram: @qvc, @hsn, @zulily

While social media is not a substitute for formal support channels, Qurate’s social team often responds within hours and can escalate issues to the appropriate department.

5. Mobile App Support

The QVC and HSN mobile apps include in-app support features. Within the app, navigate to “Help” or “Support Center” to access FAQs, initiate a chat, or submit a ticket. The apps also allow users to view order history, track packages, and initiate returns without leaving the platform.

6. Mail and Physical Correspondence

For formal complaints, legal notices, or documentation requiring a paper trail, customers may send correspondence to:

Qurate Retail Group, Inc.

Attn: Customer Service Department

1201 Market Street

Englewood, CO 80112

United States

Mail responses may take 7–10 business days. This method is recommended only for non-urgent matters.

Worldwide Helpline Directory

Qurate Retail Group serves customers beyond the United States, with international operations spanning Europe, Canada, and select Asian markets. Each region has its own localized customer support number to ensure language compatibility and time-zone convenience.

Canada

QVC Canada: 1-800-265-4444
HSN Canada: 1-800-361-2444

Both services operate in English and French, with bilingual agents available upon request. Canadian customers can also use U.S. numbers, but long-distance charges may apply.

United Kingdom

QVC UK: 0800 030 6777
(From mobiles: 0333 200 4444)

QVC UK operates 24/7 and offers support in English. Returns and exchanges follow UK consumer protection laws, and customers can track orders via the QVC UK website.

Germany

QVC Germany: 0800 181 0000
(From mobiles: 030 555 888 00)

German-language support is available daily from 8 a.m. to midnight. The website (qvc.de) includes an integrated chat function and a comprehensive FAQ section in German.

Japan

QVC Japan: 0120-855-333
(From mobiles: 03-6457-7777)

QVC Japan is one of the most successful international branches of the company, offering exclusive products tailored to Japanese consumers. Support is available in Japanese only, with extended hours from 8 a.m. to 11 p.m. JST.

Australia

QVC Australia: 1300 367 666

Operating since 2009, QVC Australia offers localized product lines and customer service in English. Hours are Monday to Sunday, 8 a.m. to 10 p.m. AEST.

Mexico

HSN Mexico: 01-800-098-0098

HSN’s Mexican branch offers Spanish-language support and caters to regional preferences in home goods and beauty products. The line is available 24/7.

Other Regions

For customers in countries not listed above, Qurate Retail Group recommends using the U.S. toll-free numbers and connecting via VoIP services or international calling plans. Alternatively, customers may email support using the addresses provided earlier, and a representative will respond in the customer’s preferred language.

About Qurate Retail Group in Englewood: Home Shopping Networks – Official Customer Support – Key Industries and Achievements

Headquartered in the Denver metropolitan area, Qurate Retail Group’s Englewood campus is more than just an office — it’s the nerve center of a global retail revolution. The company operates across three primary industries: televised retail, digital commerce, and direct-to-consumer lifestyle brands.

1. Televised Retail (QVC and HSN)

QVC (Quality, Value, Convenience), launched in 1986, was the first 24-hour home shopping network in the United States. HSN (Home Shopping Network), founded in 1982, followed closely behind. Together, they pioneered the concept of live, interactive product demonstrations on television — a format that revolutionized retail by combining entertainment with sales.

Today, QVC broadcasts in 10 countries and reaches over 350 million households globally. HSN, acquired by Qurate in 2018, continues to thrive as a digital-first brand with a strong legacy in TV. Both networks feature over 2,000 live shopping events per week, hosted by celebrity stylists, chefs, and industry experts.

2. Digital Commerce (zulily)

zulily, acquired by Qurate in 2015, represents the company’s strategic pivot into flash sales and mobile commerce. Targeting mothers and families, zulily offers curated collections of children’s clothing, toys, home goods, and maternity wear at discounted prices. With over 10 million active users, zulily has become one of the fastest-growing e-commerce platforms in North America.

3. Lifestyle and Brand Partnerships

Qurate Retail Group has expanded beyond retail by launching proprietary brands such as:

• QVC Beauty — a line of skincare and cosmetics developed in partnership with dermatologists
• HSN Select — premium home appliances and kitchen tools
• QVC Home — luxury bedding, furniture, and decor
• zulily Kids — sustainable children’s apparel

These in-house brands allow Qurate to control quality, pricing, and customer experience — a key factor in its high customer retention rates.

Achievements and Recognition

Qurate Retail Group has received numerous accolades for innovation, customer service, and corporate responsibility:

• Named one of “America’s Best Employers” by Forbes (2022, 2023)
• Recipient of the National Retail Federation’s “Customer Experience Innovation Award” (2021)
• Recognized by J.D. Power for “Highest Customer Satisfaction in Home Shopping” for seven consecutive years (2017–2023)
• Ranked

  1 in “Retail Loyalty” by McKinsey & Company (2022)

• Winner of the “Best Televised Retail Platform” by the International Retail Awards (2020, 2022)

Additionally, Qurate has invested over $500 million in digital infrastructure since 2018, including AI-driven recommendation engines, automated fulfillment centers, and cloud-based CRM systems that power its customer support operations.

Global Service Access

Qurate Retail Group’s commitment to global accessibility extends beyond language support. The company has established fulfillment centers in key international markets to ensure faster delivery, reduced shipping costs, and compliance with local regulations.

Qurate operates major distribution hubs in:

• Englewood, Colorado, USA — Primary U.S. fulfillment center serving 48 states
• London, United Kingdom — Serves the UK, Ireland, and parts of Western Europe
• Frankfurt, Germany — Central hub for EU customers
• Tokyo, Japan — Dedicated warehouse for Japanese consumers
• Singapore — Regional logistics center for Southeast Asia
• Mexico City, Mexico — Serves Latin American markets

Each center is equipped with automated sorting systems, real-time inventory tracking, and same-day shipping capabilities. Customers in these regions can expect delivery within 1–5 business days, depending on location.

Qurate also offers global shipping to over 150 countries through its partnership with DHL, FedEx, and local postal services. International customers can track shipments via the QVC or HSN websites using a unique tracking ID provided after purchase.

Additionally, Qurate has implemented localized payment methods to improve accessibility:

• SEPA Direct Debit in Europe
• PayPay and LINE Pay in Japan
• Interac Online in Canada
• PIX in Brazil
• Alipay and WeChat Pay for Chinese-speaking customers

This level of localization ensures that customers worldwide can shop with confidence, knowing their payment and delivery preferences are respected.

FAQs

1. What is the official customer service number for Qurate Retail Group?

The official customer service numbers vary by brand. For QVC, call 1-800-345-2222. For HSN, call 1-800-284-3900. For zulily, call 1-855-845-1011. These are the only toll-free numbers officially endorsed by Qurate Retail Group.

2. Is Qurate Retail Group’s customer support available 24/7?

Yes, QVC and HSN customer support are available 24 hours a day, 7 days a week. zulily support is available from 6 a.m. to 10 p.m. Pacific Time daily.

3. Can I return items purchased from QVC or HSN?

Yes. Qurate Retail Group offers a 30-day return policy for most items, with free return shipping in the U.S. Some items, such as personalized or opened beauty products, may have restrictions. Always check the return policy on your order confirmation email.

4. How do I contact Qurate Retail Group for billing issues?

Billing inquiries can be addressed by calling the toll-free number for your respective brand (QVC, HSN, or zulily). Have your account number and billing statement ready for faster assistance.

5. Does Qurate offer multilingual customer support?

Yes. QVC and HSN offer Spanish-language support upon request. QVC UK, Germany, Japan, and Australia provide support in their respective local languages.

6. What should I do if I receive a damaged item?

Contact customer support immediately. Qurate will send a replacement at no cost and may provide a prepaid return label. In cases of severe damage, a full refund may be issued.

7. Can I speak to a supervisor if my issue isn’t resolved?

Yes. After speaking with a frontline agent, you can request to be transferred to a supervisor or escalate your case via email. Qurate has a dedicated escalation team that responds within 24 hours.

8. Is there a mobile app for Qurate Retail Group’s customer support?

Yes. Download the QVC, HSN, or zulily apps from the App Store or Google Play. Each app includes in-app chat, order tracking, and return initiation features.

9. Does Qurate Retail Group sell gift cards?

Yes. QVC, HSN, and zulily all offer digital and physical gift cards. They can be purchased online or by calling customer service.

10. How can I unsubscribe from Qurate marketing emails?

Click the “Unsubscribe” link at the bottom of any marketing email. Alternatively, log into your account on QVC.com, HSN.com, or zulily.com and update your communication preferences under “Account Settings.”

Conclusion

Qurate Retail Group in Englewood is more than just a corporate entity — it is a cultural institution that has shaped the way Americans and millions worldwide shop. From its origins as a television-based retail experiment to its current status as a global omnichannel leader, Qurate has consistently prioritized customer experience, innovation, and trust. The official customer support numbers provided in this guide — 1-800-345-2222 for QVC, 1-800-284-3900 for HSN, and 1-855-845-1011 for zulily — are your direct lifelines to a support system that treats every caller as a valued guest, not just a transaction.

Whether you’re calling from your kitchen after watching a live QVC segment, texting via the HSN app, or emailing from your smartphone while traveling abroad, Qurate ensures that help is always within reach. With 24/7 availability, multilingual support, global fulfillment centers, and a legacy of excellence in customer service, Qurate Retail Group sets the gold standard for home shopping networks.

As retail continues to evolve, one thing remains constant: the power of human connection. And in an age of automated bots and chatbots, Qurate’s commitment to live, compassionate, knowledgeable customer service is not just a differentiator — it’s a declaration of its enduring values. If you’ve ever been moved by a host’s enthusiasm for a product, or felt reassured by a customer service agent who truly listened — you’ve experienced the Qurate difference.

Keep these numbers handy. Share them with friends and family. And remember — when you call Qurate Retail Group, you’re not just reaching a call center. You’re connecting with a community built on trust, quality, and the timeless joy of discovery.