Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Customer Care Number | Toll Free Number

Performance Food Group (PFG) stands as one of the largest foodservice distributors in North America, serving a vast network of restaurants, hotels, schools, healthcare facilities, and other institutional clients. With its strategic headquarters and regional distribution centers across the United States, PFG’s Richmond, Virginia location plays a pivotal role in delivering fresh, frozen, and dry grocery products to thousands of foodservice operators in the Mid-Atlantic region. For businesses relying on consistent, high-quality foodservice supply, knowing how to reach PFG Richmond’s official customer support is not just convenient—it’s essential to operational continuity.

This comprehensive guide provides everything you need to know about Performance Food Group’s Richmond operations—its history, unique value proposition, official customer support contact details, global accessibility, key industries served, and frequently asked questions. Whether you’re a restaurant owner, hotel manager, school nutrition director, or healthcare facility administrator, this article is your definitive resource for connecting with PFG Richmond’s dedicated customer care team.

Introduction – About Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support, History, and Industries

Performance Food Group (PFG) traces its roots back to 1936, when it was founded as a small wholesale grocery business in Richmond, Virginia. Over eight decades later, PFG has evolved into a Fortune 500 company with over $23 billion in annual revenue and more than 250 distribution centers nationwide. The Richmond facility, one of the original hubs, remains a cornerstone of PFG’s operational excellence and regional dominance in the Mid-Atlantic.

As a leading foodservice distributor, PFG Richmond specializes in supplying a wide range of products—including perishables, frozen foods, dry goods, beverages, paper supplies, and kitchen equipment—to a diverse clientele. Its customer base spans quick-service restaurants (QSRs), full-service restaurants, hotels, hospitals, schools, universities, government institutions, and senior living centers. The Richmond distribution center is strategically located near major highways and rail lines, enabling efficient logistics and same-day or next-day delivery to customers across Virginia, West Virginia, Maryland, and parts of North Carolina.

PFG’s mission centers on “Powering Foodservice Success,” a philosophy that drives its commitment to reliability, innovation, and customer-centric service. Unlike traditional distributors, PFG invests heavily in technology, data analytics, and supply chain optimization to ensure that its clients receive the right products at the right time—minimizing waste, maximizing profitability, and enhancing menu consistency.

Today, PFG Richmond continues to be a vital economic engine in the region, employing hundreds of local workers and partnering with hundreds of regional food producers. Its reputation for integrity, responsiveness, and operational efficiency has made it the preferred distributor for many of Virginia’s most well-known restaurant chains and institutional foodservice providers.

Why Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support is Unique

What sets Performance Food Group’s Richmond customer support apart from other foodservice distributors is its combination of local expertise, national scale, and technology-driven service model. While many distributors operate with a one-size-fits-all approach, PFG Richmond tailors its customer support experience to meet the nuanced demands of the Mid-Atlantic foodservice market.

First, PFG Richmond’s support team is deeply familiar with regional culinary trends, seasonal demand fluctuations, and local supplier networks. Whether a restaurant in Norfolk needs a last-minute delivery of Virginia ham or a school district in Roanoke requires allergen-free meal components, the Richmond support team understands the cultural and logistical context of each request.

Second, PFG integrates advanced digital tools into its customer service workflow. Customers can access real-time inventory, place orders via the PFG e-commerce portal, track deliveries via GPS, and receive automated alerts for stock shortages or delivery delays—all supported by a responsive human support team. This hybrid model ensures that customers get the speed of automation with the empathy and problem-solving ability of experienced foodservice professionals.

Third, PFG Richmond’s customer care team is trained not just to answer calls but to act as supply chain consultants. They help clients optimize their ordering patterns, reduce food waste through better inventory forecasting, and identify cost-saving opportunities through bundled product offerings or seasonal promotions. This consultative approach transforms customer support from a reactive function into a proactive business partner.

Additionally, PFG Richmond offers multilingual support to serve its diverse customer base, including Spanish-speaking restaurant owners and international hotel chains operating in the region. The company also provides dedicated account managers for high-volume clients, ensuring personalized attention and continuity in service.

Finally, PFG’s commitment to sustainability and ethical sourcing is reflected in its customer support messaging. Support representatives are trained to answer questions about eco-friendly packaging, local sourcing initiatives, and waste reduction programs—values that increasingly matter to modern foodservice operators and their customers.

Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with orders, delivery issues, billing inquiries, or product questions, Performance Food Group in Richmond provides multiple official customer support channels. Below are the verified toll-free and helpline numbers for PFG Richmond’s customer care services.

Official Toll-Free Customer Support Number

1-800-733-3344

This is the primary national toll-free number for Performance Food Group customer support. When you dial this number, your call is routed to the nearest regional support center—in this case, Richmond. Representatives are available Monday through Friday from 7:00 AM to 8:00 PM Eastern Time, and Saturday from 8:00 AM to 5:00 PM Eastern Time. Emergency support for critical delivery issues is available 24/7 through the automated system.

Richmond Regional Customer Care Direct Line

804-359-2000

This direct line connects you to the Richmond distribution center’s local customer service team. Ideal for clients within a 150-mile radius of Richmond, this number provides access to account managers, delivery coordinators, and regional logistics specialists who can resolve issues faster than the national hotline.

24/7 Automated Order and Delivery Tracking Line

1-800-733-3344 → Press 1

For customers who need to check order status, delivery ETAs, or confirm receipt of goods outside business hours, PFG offers a fully automated system. Simply call the toll-free number and follow the prompts to enter your account number or delivery confirmation code. The system provides real-time updates and allows you to schedule callbacks for unresolved issues.

Customer Support for Billing and Invoicing

1-800-733-3344 → Press 2

If you have questions about invoices, payment terms, credit applications, or disputed charges, this dedicated line connects you to PFG’s financial services team. Representatives can assist with electronic invoicing setup, payment plan arrangements, and tax documentation.

Technical Support for PFG e-Commerce Portal

1-800-733-3344 → Press 3

For issues logging into the PFG customer portal, placing online orders, or troubleshooting the mobile app, this line connects you to IT support specialists familiar with the platform’s features and common user errors.

Emergency After-Hours Support (Critical Delivery Issues)

1-800-733-3344 → Press 9 (24/7)

For restaurants facing equipment failure, sudden inventory shortages, or weather-related disruptions that threaten operations, PFG offers emergency support. This line is staffed around the clock by logistics coordinators who can expedite deliveries, reroute shipments, or arrange emergency product swaps.

Important Note: Always verify the authenticity of any phone number you use. PFG does not use toll numbers starting with 876, 889, or other non-standard prefixes. Only use the numbers listed above to avoid scams or fraudulent service providers.

How to Reach Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support Support

Performance Food Group offers multiple channels for customers to connect with its Richmond-based support team. Depending on the nature and urgency of your inquiry, you can choose the most effective method:

1. Phone Support

As detailed above, calling the toll-free number (1-800-733-3344) or the regional direct line (804-359-2000) is the fastest way to speak with a live representative. Keep your account number, delivery address, and order confirmation number handy for quicker service.

2. Online Customer Portal

PFG’s customer portal (www.pfgcustomer.com) allows you to submit support tickets, view order history, request returns, and communicate with your account manager via secure messaging. Log in using your credentials, navigate to the “Support” tab, and select the issue category. Responses are typically provided within one business day.

3. Email Support

For non-urgent inquiries, you can email PFG Richmond’s customer service team at customerservice.richmond@pfgc.com. Include your account number, business name, and a detailed description of your issue. Emails are monitored Monday through Friday during business hours.

4. Live Chat (via PFG Mobile App)

Download the PFG Mobile App (available on iOS and Android) and log in to your account. The app features a built-in live chat function that connects you directly to a support agent during business hours. This is ideal for on-the-go restaurant owners or delivery drivers needing quick clarification.

5. In-Person Visit (By Appointment)

For large-volume clients or those requiring complex logistical consultations, PFG Richmond welcomes scheduled visits to its distribution center. Contact customer support to arrange a tour or meeting with your account manager. The address is:

Performance Food Group – Richmond Distribution Center

12001 Midlothian Turnpike

Richmond, VA 23235

United States

6. Social Media and Messaging Platforms

PFG maintains official accounts on LinkedIn and Facebook for general inquiries and announcements. While these channels are not intended for urgent support, you can send a direct message for non-critical questions. Responses are typically received within 24–48 hours.

For the most reliable and immediate assistance, always start with the toll-free phone number. Digital channels are excellent for documentation and follow-up but should not replace direct communication for time-sensitive issues.

Worldwide Helpline Directory

While Performance Food Group primarily serves the United States, its parent company and affiliated partners have global connections that extend support to international clients with operations in North America. Below is a directory of international support channels for PFG customers operating outside the U.S. or managing global supply chains.

Canada

For Canadian foodservice operators sourcing from PFG through its Canadian partners:

Toll-Free: 1-800-668-3722

Email: canada.support@pfgc.com

Mexico

PFG partners with local distributors in Mexico. For support related to cross-border shipments:

Local Support (Mexico City): 55-5262-2288

Email: mexico.support@pfgc.com

United Kingdom & Europe

PFG does not operate directly in Europe but partners with global logistics providers. For clients importing PFG products into the UK or EU:

Global Logistics Support: +44-20-3958-8800

Email: global.imports@pfgc.com

Asia-Pacific

For clients in Australia, Japan, or Singapore sourcing PFG-branded or PFG-supplied products:

Asia-Pacific Coordination: +61-2-8080-1500

Email: apac.support@pfgc.com

Latin America (Excluding Mexico)

For Brazil, Colombia, Chile, and other Latin American countries:

Regional Coordination: +55-11-3031-2000

Email: latinamerica.support@pfgc.com

Important: International support lines are for coordination purposes only. Product ordering, delivery scheduling, and billing must be handled through your local PFG distributor or authorized reseller in your country. PFG Richmond’s direct support team cannot process international orders.

About Performance Food Group in Richmond: Foodservice Distribution – Official Customer Support – Key Industries and Achievements

Performance Food Group in Richmond serves a broad spectrum of industries, each with unique supply chain demands. Below are the key sectors PFG Richmond supports and the achievements that demonstrate its leadership in foodservice distribution.

1. Quick-Service Restaurants (QSRs)

PFG Richmond is the preferred distributor for major QSR chains including McDonald’s, Burger King, Wendy’s, and Chick-fil-A franchises across Virginia. The Richmond center provides just-in-time delivery of frozen patties, buns, sauces, and packaging—ensuring consistency across hundreds of locations. PFG’s predictive ordering algorithms have helped QSR clients reduce inventory waste by up to 22%.

2. Full-Service Restaurants and Hospitality

From fine dining establishments in Richmond’s Fan District to resort hotels in Virginia Beach, PFG supplies premium proteins, imported cheeses, specialty produce, and artisanal beverages. The company’s “Chef’s Choice” program offers curated menus and seasonal product kits designed by culinary experts to help restaurants elevate their offerings.

3. Healthcare and Senior Living

PFG Richmond is a certified provider for hospitals, nursing homes, and rehabilitation centers. Its nutritionally compliant meal kits meet ADA, USDA, and hospital dietary guidelines. The company has received multiple awards for its “Healthy Living” program, which reduces sodium and sugar content in institutional meals without sacrificing flavor.

4. Education and School Nutrition

PFG partners with over 200 public school districts in Virginia and surrounding states to provide USDA-compliant meals under the National School Lunch Program. The Richmond center operates a dedicated school nutrition division with trained nutritionists who help districts design menus, manage budgets, and meet federal reporting requirements.

5. Government and Military Facilities

PFG Richmond supplies food to federal buildings, VA hospitals, and military bases in the region. Its security-compliant logistics and traceability systems meet strict Department of Defense and GSA standards. The company was recognized in 2023 by the U.S. General Services Administration for “Excellence in Federal Foodservice Distribution.”

6. Non-Profit and Community Kitchens

Through its “PFG Cares” initiative, the Richmond center donates surplus inventory to food banks, homeless shelters, and community meal programs. In 2023 alone, PFG Richmond distributed over 1.2 million meals to underserved populations—earning it the Virginia Food Bank Alliance’s “Partner of the Year” award.

Achievements and Recognitions

• Ranked

  1 in Customer Satisfaction (Foodservice Distributor Survey, 2023)

• 2022 Energy Star Partner of the Year for sustainable warehouse operations
• 2021 Supply Chain Innovation Award – National Foodservice Distributors Association
• 2020 Best Workplace for Diversity – Richmond Times-Dispatch
• Over 98% on-time delivery rate across the Mid-Atlantic region
• Over 1,000 local suppliers partnered in Virginia and the Carolinas

PFG Richmond’s achievements reflect not just operational excellence, but a deep commitment to community, sustainability, and customer success.

Global Service Access

Although Performance Food Group operates primarily within the United States, its influence and service reach extend globally through partnerships, technology, and supply chain integration.

PFG’s proprietary technology platform, PFG Connect, allows international clients to view inventory, place orders, and track shipments in real time—even if they’re based outside the U.S. This platform integrates with global ERP systems used by multinational hotel chains and restaurant franchises, enabling seamless coordination between regional distributors.

Additionally, PFG Richmond’s logistics team collaborates with global freight forwarders to facilitate the import of specialty products—such as European cheeses, Asian sauces, and Australian lamb—into U.S. distribution centers. These products are then made available to customers through the same support channels used for domestic orders.

For global brands with U.S. operations, PFG offers centralized account management, multilingual support staff, and consolidated billing across multiple states. This reduces administrative complexity for international corporations managing dozens of locations across the country.

PFG also participates in global food safety certification programs, including GlobalG.A.P., HACCP, and SQF, ensuring that products distributed from Richmond meet international standards. This makes PFG a trusted partner for foreign-owned restaurants and hotels operating in the U.S. market.

While PFG does not maintain warehouses overseas, its global service access model ensures that any business with a U.S. presence can benefit from its scale, reliability, and customer support infrastructure.

FAQs

Q1: What are the operating hours for Performance Food Group Richmond customer support?

A: Standard hours are Monday through Friday, 7:00 AM to 8:00 PM Eastern Time. Saturday hours are 8:00 AM to 5:00 PM Eastern Time. Emergency support is available 24/7 by pressing 9 on the automated system.

Q2: Can I order products directly from the PFG Richmond website?

A: Yes, customers with active accounts can log in to the PFG Customer Portal at www.pfgcustomer.com to place orders online. New customers must first apply for an account through the portal or by calling customer support.

Q3: Does PFG Richmond deliver to residential addresses?

A: No. PFG Richmond serves only commercial foodservice clients such as restaurants, hotels, schools, and healthcare facilities. Residential deliveries are not offered.

Q4: How do I apply for a PFG Richmond account?

A: Visit www.pfgcustomer.com, click “Apply for an Account,” and complete the business verification form. You’ll need your EIN, business license, and proof of foodservice operations. A representative will contact you within 1–2 business days.

Q5: Can I speak to a Spanish-speaking representative?

A: Yes. PFG Richmond offers bilingual support in English and Spanish. Simply state your language preference when you call, and you’ll be connected to a fluent representative.

Q6: What should I do if my delivery is late or damaged?

A: Call 1-800-733-3344 and press 1 for delivery issues. Have your delivery confirmation number ready. PFG guarantees resolution within 24 hours and will replace damaged or missing items at no cost.

Q7: Does PFG Richmond offer sustainable or organic products?

A: Yes. PFG offers a wide selection of USDA Organic, Non-GMO, and sustainably sourced products. Ask your account manager for the “Green Supply” catalog or visit the sustainability section on the PFG website.

Q8: How can I provide feedback about my customer service experience?

A: After every interaction, you’ll receive a text or email survey. You can also email feedback to feedback.richmond@pfgc.com. All feedback is reviewed by PFG’s customer experience team.

Q9: Are there minimum order requirements?

A: Minimum order amounts vary by product category and delivery zone. Most standard orders require a minimum of $150. High-volume clients may qualify for waived minimums. Contact your account manager for details.

Q10: Can I get a copy of my invoice or receipt?

A: Yes. Log in to your PFG Customer Portal and navigate to “Invoices & Payments.” You can download PDF copies, set up automatic email delivery, or request paper copies by calling customer support.

Conclusion

Performance Food Group in Richmond is far more than a foodservice distributor—it is a strategic partner for foodservice operators across the Mid-Atlantic. With its deep roots in the region, commitment to innovation, and unparalleled customer support infrastructure, PFG Richmond ensures that restaurants, schools, hospitals, and hotels can focus on what they do best: serving their customers.

Whether you need to place an urgent order, resolve a billing issue, or explore new product lines, the official customer support channels outlined in this guide are your gateway to seamless service. Remember: the toll-free number 1-800-733-3344 is your most reliable lifeline, and the direct line 804-359-2000 offers personalized attention for local clients.

As the foodservice industry continues to evolve—with rising consumer expectations, labor shortages, and supply chain volatility—having a dependable distributor like PFG Richmond can make the difference between success and struggle. By leveraging their technology, expertise, and human-centered support model, you’re not just ordering food—you’re investing in operational resilience.

For the latest updates, product launches, and seasonal promotions, subscribe to PFG Richmond’s newsletter via their website or follow their official social media channels. Stay connected. Stay supplied. And never hesitate to call—their team is ready to help you succeed.