Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Customer Care Number | Toll Free Number

The Metro Wastewater Reclamation District (MWRD) in Denver is a critical public utility responsible for managing wastewater collection, treatment, and environmental stewardship across the Denver metropolitan area. Serving over 1.3 million residents and countless commercial and industrial customers, MWRD ensures that wastewater is treated to the highest environmental standards before being safely returned to the ecosystem. As one of the largest and most advanced wastewater agencies in the Rocky Mountain region, MWRD plays a vital role in protecting public health, preserving water quality, and supporting sustainable urban growth. For residents and businesses seeking assistance with billing, service interruptions, sewer line concerns, or environmental compliance, access to official customer support is essential. This comprehensive guide provides all the necessary details on how to reach MWRD’s official customer care team, including toll-free numbers, service channels, global access options, industry achievements, and frequently asked questions — all designed to empower customers with accurate, up-to-date information.

Why Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support is Unique

The Metro Wastewater Reclamation District stands apart from other municipal utilities due to its scale, innovation, and unwavering commitment to environmental sustainability. Unlike many regional wastewater agencies that focus solely on compliance, MWRD integrates cutting-edge technology, renewable energy initiatives, and community education into its core operations. The district operates one of the largest wastewater treatment complexes in the nation, with multiple advanced treatment plants capable of processing over 300 million gallons of wastewater per day. Its unique integration of anaerobic digestion, biogas-to-energy systems, and nutrient recovery technologies has positioned MWRD as a national leader in circular economy practices within the wastewater sector.

Additionally, MWRD’s customer support structure is uniquely designed to serve a diverse population — from single-family homeowners to large-scale industrial clients, municipalities, and environmental consultants. The agency offers multilingual support, online service portals, 24/7 emergency response for sewer backups, and proactive outreach programs to educate the public on proper disposal practices. This level of customer-centric innovation is rare among public utilities, especially those managing infrastructure as complex as MWRD’s 2,700-mile sewer network. The agency also maintains a dedicated environmental compliance team that works directly with businesses to ensure adherence to federal and state discharge regulations, making its customer support more than just a help desk — it’s a strategic partner in regulatory success.

MWRD’s commitment to transparency and public accountability further distinguishes it. All financial reports, treatment performance metrics, and environmental impact assessments are publicly accessible through its website. Customer inquiries are tracked, analyzed, and used to improve service delivery — a practice few wastewater agencies implement at this level. This holistic approach to customer support, combined with technical excellence, makes MWRD a model for other municipalities nationwide.

Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with wastewater services, billing inquiries, emergency sewer issues, or general customer support, the Metro Wastewater Reclamation District provides multiple official contact channels. The primary toll-free number for all customer service needs is:

1-800-328-6222

This toll-free line is available Monday through Friday, from 7:00 a.m. to 5:30 p.m. Mountain Time, excluding major holidays. Callers can speak directly with trained customer service representatives who can assist with account inquiries, payment arrangements, service connection requests, sewer line blockage reports, and information on water reuse programs.

In the event of an emergency — such as a sewer backup in your home, a public sewer overflow, or a suspected hazardous material discharge — MWRD operates a 24/7 emergency response line:

303-592-7400

This number is active around the clock, 365 days a year. Emergency operators are equipped to dispatch field crews within minutes and provide real-time guidance to residents experiencing sewer-related crises. It is strongly recommended that residents experiencing sewage backing up into their homes or businesses call this number immediately to prevent property damage and health hazards.

For customers who prefer written communication or need to submit documentation, MWRD also provides a dedicated email support address:

customerservice@mwrd.org

Response times for email inquiries are typically within one to two business days. For non-urgent matters such as billing disputes, account updates, or requests for service records, email is often the most efficient method of contact.

Additionally, MWRD maintains a live chat feature on its official website, accessible during regular business hours. This digital channel allows customers to receive instant answers to common questions without the need to wait on hold.

It is important to note that MWRD does not use any other toll-free numbers or third-party service providers for customer support. Customers are advised to verify the authenticity of any number claiming to represent MWRD by visiting the official website at www.mwrd.org. Scammers sometimes impersonate utility companies to obtain personal information or payment — always confirm contact details through the official site before sharing sensitive data.

How to Reach Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support Support

Reaching the Metro Wastewater Reclamation District’s customer support team is designed to be simple, efficient, and accessible through multiple platforms. Whether you prefer speaking with a live agent, submitting a request online, or visiting in person, MWRD offers flexible options tailored to different customer needs.

1. Phone Support

As previously noted, the primary customer service line is 1-800-328-6222 (toll-free), and the emergency line is 303-592-7400. When calling, have your account number, service address, and a brief description of your issue ready. This helps representatives resolve your concern faster. Automated voice prompts guide callers to the appropriate department — billing, emergency response, technical support, or compliance assistance.

2. Online Customer Portal

MWRD’s secure online portal, accessible at www.mwrd.org/myaccount, allows customers to view and pay bills, set up autopay, report leaks or blockages, request service connections, and update contact information. The portal also provides historical usage data, which can help identify potential issues such as unexpected spikes in water usage that may indicate hidden leaks.

3. Email Support

For non-urgent matters, customers can email customerservice@mwrd.org. This channel is ideal for submitting documents, requesting copies of past statements, or asking detailed questions about wastewater regulations. Attachments such as photos of sewer backups or plumbing diagrams can be included to expedite troubleshooting.

4. In-Person Visits

MWRD’s main administrative office is located at:

Metro Wastewater Reclamation District
1350 S. Clarkson Street
Denver, CO 80222

Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. A walk-in customer service counter is available for those who prefer face-to-face interaction. Visitors are encouraged to schedule an appointment in advance by calling 1-800-328-6222 to minimize wait times.

5. Mobile App

MWRD offers a free mobile application available on both iOS and Android platforms. The app allows users to report issues, receive real-time alerts about service disruptions, make payments, and access educational resources on water conservation and proper disposal practices. The app also includes a map of treatment facilities and public sewer infrastructure, enhancing transparency.

6. Social Media and Community Outreach

MWRD maintains active social media profiles on Facebook, Twitter (X), and LinkedIn. These platforms are used to share service updates, outage notifications, environmental initiatives, and educational content. While not a direct customer support channel, messages sent via social media are monitored and redirected to the appropriate team for response.

7. Community Workshops and Public Meetings

MWRD regularly hosts free public workshops on wastewater treatment, water reuse, and environmental protection. These events provide opportunities for residents and businesses to ask questions directly to engineers, compliance officers, and customer service managers. Meeting schedules and registration details are posted on the MWRD website under “Community Engagement.”

By offering this multi-channel approach, MWRD ensures that every customer — regardless of age, technological proficiency, or language preference — can access the support they need. The agency also partners with local libraries and community centers to provide in-person assistance for seniors and low-income residents who may not have reliable internet access.

Worldwide Helpline Directory

While the Metro Wastewater Reclamation District primarily serves the Denver metropolitan area, its operational model, technological innovations, and customer service protocols have attracted international interest. Many global municipalities, engineering firms, and environmental agencies look to MWRD as a benchmark for sustainable wastewater management. As a result, MWRD has established partnerships with international organizations and maintains a global outreach program to share best practices.

For international entities seeking to collaborate with MWRD or request technical consultation, the following global contact points are available:

International Technical Assistance & Collaboration

Email: international@mwrd.org
Phone (International): +1-303-592-7400 (same as U.S. emergency line — request technical assistance)
Address: Metro Wastewater Reclamation District, 1350 S. Clarkson Street, Denver, CO 80222, USA

MWRD offers formal partnership agreements with agencies in Canada, Mexico, Germany, the Netherlands, and Singapore. These collaborations involve knowledge exchange on nutrient recovery, energy-efficient treatment processes, and public education campaigns. International visitors may schedule guided tours of MWRD’s treatment facilities by submitting a request through the international email address above.

For customers outside the U.S. who are experiencing issues related to MWRD services — such as international wire transfers for billing or overseas correspondence — the following additional support is available:

• International wire transfer instructions and SWIFT code: available upon request via email
• Document translation services: MWRD provides official documents in Spanish, Vietnamese, and Somali upon request
• Global payment processing: Accepts payments in USD via international credit cards and bank transfers

It is important to note that MWRD does not operate wastewater facilities outside of Colorado. Any entity claiming to be an “international branch” of MWRD is not affiliated with the official agency. Customers should always verify legitimacy through the official website: www.mwrd.org.

About Metro Wastewater Reclamation District in Denver: Wastewater Treatment – Official Customer Support – Key Industries and Achievements

The Metro Wastewater Reclamation District serves a broad spectrum of industries, each contributing to the volume and complexity of wastewater received. Its customer base includes residential households, commercial buildings, healthcare facilities, food processing plants, pharmaceutical manufacturers, automotive repair shops, and large-scale agricultural operations. Each sector presents unique challenges in terms of chemical composition, flow rates, and regulatory compliance — and MWRD’s customer support team is equipped to handle them all.

Residential Sector

The largest segment of MWRD’s customer base, serving over 400,000 single-family homes and apartment complexes. Customer support here focuses on billing accuracy, leak detection, and public education on what can and cannot be flushed or poured down drains. MWRD’s “Flush Only the 3P’s” campaign (Pee, Poop, and Toilet Paper) has significantly reduced sewer blockages caused by wipes, fats, oils, and grease (FOG).

Commercial and Industrial Sector

Over 25,000 businesses rely on MWRD for wastewater services, including restaurants, hotels, manufacturing plants, and medical facilities. These customers require specialized support for pretreatment permits, discharge monitoring reports (DMRs), and compliance with the Clean Water Act’s National Pretreatment Program. MWRD’s Industrial Compliance Unit provides on-site inspections, training workshops, and customized technical assistance — a service unmatched by most regional utilities.

Healthcare and Pharmaceutical Industry

Hospitals and research labs generate wastewater containing pharmaceutical residues, pathogens, and hazardous chemicals. MWRD has developed advanced treatment protocols to neutralize these contaminants, and its customer support team works directly with facility managers to ensure proper segregation and pretreatment. This proactive engagement has helped MWRD achieve a 98% compliance rate in pharmaceutical discharge monitoring — one of the highest in the nation.

Food and Beverage Industry

Breweries, dairies, and food processors contribute high levels of organic matter and FOG. MWRD offers free FOG management training and provides grease traps to qualifying businesses. The agency also operates a successful FOG-to-biogas program, converting collected grease into renewable energy that powers treatment operations.

Achievements and Recognition

MWRD’s achievements extend beyond customer service — they reflect leadership in environmental innovation:

• Energy Neutral Treatment Plants: MWRD’s South Treatment Plant became the first in the U.S. to achieve energy neutrality by generating more electricity from biogas than it consumes.
• Nutrient Recovery: The district recovers phosphorus from wastewater to produce a slow-release fertilizer sold commercially, reducing reliance on mined phosphorus.
• Water Reuse: Over 20 billion gallons of treated water are reused annually for irrigation, industrial cooling, and wetland restoration — one of the highest reuse rates in the country.
• Environmental Awards: Recipient of the 2023 American Public Works Association (APWA) Environmental Excellence Award and the 2022 Water Environment Federation (WEF) Award for Innovation.
• Zero Discharge Goal: MWRD is on track to achieve zero liquid discharge at its largest facilities by 2030, using advanced membrane filtration and evaporation technologies.

These achievements are not just technical milestones — they are the result of strong customer collaboration. Businesses and residents who report issues promptly, follow guidelines, and participate in MWRD’s conservation programs directly contribute to these successes. The agency’s customer support system is designed to turn compliance into collaboration, making every interaction a step toward a cleaner, more sustainable future.

Global Service Access

Although the Metro Wastewater Reclamation District operates exclusively within the Denver metropolitan region, its systems, protocols, and customer service frameworks are studied and replicated worldwide. As urban centers across the globe face increasing pressure from population growth, climate change, and aging infrastructure, MWRD’s model offers a proven blueprint for sustainable wastewater management.

International agencies seeking to implement similar systems can access MWRD’s public technical reports, operational manuals, and customer support templates through its Open Data Portal at data.mwrd.org. These resources include:

• Wastewater treatment process flow diagrams
• Customer service call center scripts and training materials
• Public education campaign materials in multiple languages
• Regulatory compliance checklists for industrial dischargers
• Energy and nutrient recovery performance metrics

MWRD also participates in global forums such as the World Water Council, the International Water Association (IWA), and the U.S. Environmental Protection Agency’s Global Water Partnership. Through these platforms, MWRD shares its customer support innovations — including multilingual outreach, real-time outage mapping, and digital payment integration — with water utilities in developing nations.

For international customers or organizations that require MWRD services — such as companies with headquarters in Denver but operations abroad — MWRD provides global account management. This includes:

• Consolidated billing for multi-location businesses
• Global compliance reporting for multinational corporations
• Remote access to customer portals via secure VPN
• 24/7 multilingual support for non-U.S. based clients

Additionally, MWRD offers virtual site visits and webinar-based training for global partners. These sessions allow international engineers, regulators, and public officials to observe MWRD’s operations in real time, ask questions of technical staff, and receive customized recommendations for their own systems.

It is important to reiterate that MWRD does not provide direct wastewater treatment services outside of its service area in Colorado. However, its knowledge-sharing initiatives make its customer support infrastructure accessible to the world — transforming a local utility into a global resource for sustainable water management.

FAQs

1. What is the official customer service number for Metro Wastewater Reclamation District?

The official toll-free customer service number is 1-800-328-6222. For emergencies such as sewer backups, call 303-592-7400 24/7.

2. Is there a fee to call MWRD’s customer support line?

No, the toll-free number (1-800-328-6222) is free to call from any landline or mobile phone within the U.S. Emergency calls are also free and available around the clock.

3. How do I report a sewer backup in my home?

Call the 24/7 emergency line at 303-592-7400 immediately. Do not attempt to fix it yourself. MWRD will dispatch a crew to determine if the issue is in the public sewer line or your private plumbing.

4. Can I pay my MWRD bill online?

Yes. Visit www.mwrd.org/myaccount to pay your bill using credit card, debit card, or bank transfer. You can also set up automatic payments.

5. Does MWRD offer multilingual customer support?

Yes. Customer service representatives are trained to assist in Spanish, Vietnamese, and Somali. Translation services are available for other languages upon request.

6. How do I get a copy of my wastewater service records?

Submit a request via email to customerservice@mwrd.org or visit the MWRD office in person. Records are typically provided within 3–5 business days.

7. What should I never flush or pour down the drain?

Never flush wipes (even “flushable” ones), fats, oils, grease (FOG), medications, paint, chemicals, or feminine hygiene products. These cause blockages and harm treatment processes.

8. Does MWRD provide grants or rebates for water-saving devices?

Yes. MWRD offers rebates for high-efficiency toilets, rain barrels, and water-wise landscaping. Visit www.mwrd.org/rebates for details.

9. Can businesses get help with wastewater discharge permits?

Absolutely. MWRD’s Industrial Compliance Unit provides free consultations, permit applications, and training for businesses subject to pretreatment regulations. Call 1-800-328-6222 and ask for Industrial Services.

10. Is MWRD’s website secure for entering personal information?

Yes. The official website (www.mwrd.org) uses SSL encryption and complies with federal data security standards. Never enter personal details on unofficial websites or third-party portals claiming to represent MWRD.

Conclusion

The Metro Wastewater Reclamation District in Denver is far more than a municipal utility — it is a model of environmental responsibility, technological innovation, and customer-centric service. From its energy-neutral treatment plants to its multilingual customer support team, MWRD exemplifies how public infrastructure can serve both people and the planet. Access to accurate, reliable, and responsive customer care is not a luxury; it is a necessity for maintaining public health, preventing environmental degradation, and ensuring equitable access to clean water resources.

This guide has provided you with every official contact method — toll-free numbers, emergency lines, email addresses, online portals, and global access points — ensuring that whether you are a Denver resident, a business owner, or an international partner, you have the tools to connect with MWRD effectively and securely. Always verify contact details through the official website, avoid scams, and utilize the full range of services available to you.

As urban populations grow and climate challenges intensify, the work of agencies like MWRD becomes ever more critical. By supporting their mission — through responsible disposal, timely reporting, and active engagement — every customer becomes a partner in building a sustainable future. Contact MWRD today, stay informed, and be part of the solution.