Black Hills Energy in Denver: Gas & Electric – Official Customer Support Customer Care Number | Toll Free Number

Black Hills Energy is a trusted provider of natural gas and electric services across multiple states in the U.S., including a significant presence in Denver, Colorado. Serving over 1.3 million customers nationwide, the company combines decades of infrastructure expertise with modern customer service innovations to ensure reliable energy delivery. For residents and businesses in Denver, Black Hills Energy isn’t just a utility provider—it’s a critical partner in daily life, powering homes, heating offices, and supporting local economies. Whether you’re dealing with a billing inquiry, service outage, or need help setting up a new account, knowing the official customer support channels is essential. This comprehensive guide explores everything you need to know about Black Hills Energy’s customer support in Denver, including toll-free numbers, service options, industry achievements, global access, and frequently asked questions—all designed to help you connect quickly, efficiently, and with confidence.

Why Black Hills Energy in Denver: Gas & Electric – Official Customer Support is Unique

What sets Black Hills Energy apart from other utility providers in Denver is its deep-rooted commitment to community, sustainability, and customer-centric innovation. Unlike large, impersonal national utilities, Black Hills Energy operates with a regional focus, tailoring its services to meet the unique energy needs of Colorado residents. The company has invested heavily in infrastructure modernization, including smart meter deployment, grid resilience upgrades, and natural gas pipeline safety enhancements—all of which directly benefit Denver customers.

Additionally, Black Hills Energy distinguishes itself through its proactive approach to customer education. The company offers free energy efficiency audits, rebates for upgrading to energy-saving appliances, and personalized usage reports that help customers understand and reduce their monthly bills. Their customer service team is trained not just to resolve issues, but to empower customers with knowledge—turning routine calls into opportunities for long-term savings.

The company also leads in environmental stewardship. Black Hills Energy has committed to reducing greenhouse gas emissions by 50% by 2030 and achieving net-zero emissions by 2050. In Denver, this translates to increased investment in renewable natural gas (RNG) projects, partnerships with local solar installers, and programs that allow customers to choose green energy options without switching providers. These initiatives aren’t just marketing—they’re embedded in the company’s operational DNA.

Another unique feature is the company’s bilingual support. Recognizing Denver’s diverse population, Black Hills Energy offers customer service representatives fluent in Spanish and other commonly spoken languages, ensuring accessibility for all residents. This level of cultural inclusivity is rare among regional utilities and reinforces the company’s mission to serve every customer with dignity and respect.

Black Hills Energy in Denver: Gas & Electric – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Black Hills Energy provides multiple toll-free customer support numbers tailored to different service needs. These numbers are available 24/7, ensuring that whether you’re dealing with a nighttime gas leak, a weekend billing error, or need to report a power outage, help is always just a call away.

The official toll-free customer care number for Black Hills Energy in Denver is:

1-800-895-4999

This is the primary contact line for all residential and small business customers in Colorado. Whether you need to report an outage, pay your bill, set up a payment plan, or request a service connection, this number connects you directly to trained representatives who can assist in English or Spanish.

In addition to the main line, Black Hills Energy offers specialized helplines for specific needs:

Outage Reporting Line: 1-888-377-9898

For real-time power or gas outages, this dedicated line provides automated updates and dispatches field crews immediately. Customers can also report outages via the company’s mobile app or website, but calling this number ensures priority handling during large-scale disruptions.

Payment & Billing Support: 1-800-895-4999 (Option 2)

After dialing the main number, press “2” to reach billing specialists who can help with payment arrangements, disputed charges, paperless billing enrollment, or setting up auto-pay. This line also handles questions about budget billing, low-income assistance programs, and energy assistance referrals.

Gas Safety Emergency Line: 1-800-895-4999 (Press 9)

If you smell gas, hear hissing from a line, or suspect a leak, do not use your phone indoors. Go outside immediately and call this emergency line. Black Hills Energy responds to gas safety emergencies within 15 minutes, 24 hours a day, 365 days a year. Never ignore the smell of rotten eggs—it’s an added odorant that makes natural gas detectable.

For customers who prefer digital communication, Black Hills Energy also offers live chat support through its official website and a 24/7 automated text service. To activate text alerts, simply text “START” to 47847. You’ll receive outage updates, payment reminders, and safety tips directly to your mobile device.

How to Reach Black Hills Energy in Denver: Gas & Electric – Official Customer Support Support

Reaching Black Hills Energy’s customer support is designed to be fast, flexible, and user-friendly. Whether you prefer speaking with a live agent, using digital tools, or visiting in person, multiple channels are available to meet your needs.

1. Phone Support

As noted above, calling 1-800-895-4999 is the most direct method for most inquiries. Wait times are typically under 5 minutes during business hours, though they may extend during major storms or peak billing cycles. To reduce wait times, callers are encouraged to have their account number, service address, and recent bill handy.

2. Online Customer Portal

Visit www.blackhillsenergy.com and log in to your account to manage your service. The portal allows you to:

• View and pay your bill
• Set up automatic payments
• Report outages with photos
• Update contact information
• Enroll in paperless billing
• Access usage history and energy-saving tips

The portal is mobile-optimized and works seamlessly on smartphones and tablets. Customers who use the online portal report a 68% faster resolution rate for common issues compared to phone support.

3. Mobile App

Download the official “Black Hills Energy” app from the Apple App Store or Google Play. The app features:

• Real-time outage maps
• One-touch bill payment
• Push notifications for service alerts
• Energy usage graphs with monthly comparisons
• Direct chat with customer service

The app is especially useful for renters and property managers who need to track usage across multiple accounts. It also includes a “Find a Contractor” tool that connects you with licensed gas and electric professionals in the Denver area for upgrades or repairs.

4. In-Person Support

While most services are handled remotely, Black Hills Energy maintains one official customer service center in the Denver metro area:

Denver Customer Service Center

Address: 1234 W. Colfax Ave, Denver, CO 80204

Hours: Monday–Friday, 8:00 AM – 5:00 PM (Closed on state holidays)

This location offers in-person bill payments, account setup, and assistance with low-income energy programs. Walk-ins are welcome, but appointments are recommended for complex cases such as disconnection appeals or large payment arrangements.

5. Social Media & Email

Black Hills Energy actively monitors its official social media channels for customer inquiries:

• Facebook: facebook.com/blackhillsenergy
• Twitter/X: @BlackHillsEnergy
• Instagram: @blackhillsenergy

For non-urgent questions, you can also email support@blackhillsenergy.com. Response times are typically within 24–48 hours. Note: Never send sensitive information like account numbers or Social Security numbers via unencrypted email.

6. Mail

For formal correspondence—such as appeals, complaints, or documentation requests—send letters to:

Black Hills Energy

Attn: Customer Service Department

P.O. Box 517

Rapid City, SD 57709-0517

Mail responses may take 5–10 business days, so this method is best for non-time-sensitive matters.

Worldwide Helpline Directory

While Black Hills Energy primarily serves customers in the United States, its parent company, Black Hills Corporation, operates internationally through subsidiaries and partnerships. For customers traveling abroad or those with international billing concerns, here is a global directory of official contact points related to Black Hills Energy services:

United States

• General Customer Service: 1-800-895-4999
• Outage Hotline: 1-888-377-9898
• Gas Emergency: 1-800-895-4999 (Press 9)
• Payment Support: 1-800-895-4999 (Option 2)

Canada

Black Hills Energy does not directly serve Canadian customers, but residents near the U.S. border (e.g., Alberta, Saskatchewan) with cross-border service needs may contact the U.S. main line. International calling rates apply.

Mexico

No direct service. For energy inquiries in Mexico, contact Comisión Federal de Electricidad (CFE) at 01-800-822-2878.

United Kingdom

Black Hills Energy has no operations in the UK. For UK energy support, contact Ofgem (Office of Gas and Electricity Markets) at 020 7901 4000.

European Union

Black Hills Energy does not operate in the EU. For assistance, contact your national energy regulator (e.g., Germany: Bundesnetzagentur, France: CRE).

Australia

No presence. Contact the Australian Energy Regulator (AER) at 1300 585 165.

Asia

Black Hills Energy has no operations in Asia. For energy support in Japan, contact the Ministry of Economy, Trade and Industry (METI). In India, contact the Central Electricity Regulatory Commission (CERC).

Latin America

No direct operations. In Brazil, contact ANEEL (Agência Nacional de Energia Elétrica) at 0800-000-1212.

Important Note: Black Hills Energy does not have call centers outside the U.S. Any website or phone number claiming to be an “international Black Hills Energy office” outside the U.S. is likely a scam. Always verify contact details through the official website: www.blackhillsenergy.com.

About Black Hills Energy in Denver: Gas & Electric – Official Customer Support – Key Industries and Achievements

Black Hills Energy is more than a utility—it’s a key driver of economic development and environmental progress in Denver and across its service territories. The company serves customers in eight states: Colorado, Wyoming, South Dakota, Nebraska, Kansas, Iowa, Montana, and Arkansas. In Colorado alone, Black Hills Energy provides natural gas to over 400,000 homes and businesses and electricity to more than 150,000 customers in the Denver metro area and surrounding communities.

The company’s impact spans multiple industries:

Residential Sector

Black Hills Energy is the primary gas provider for over 70% of Denver’s single-family homes. The company has launched initiatives like “Home Energy Check-Up,” which provides free insulation assessments and LED bulb replacements to qualifying households. In 2023 alone, these programs helped Denver residents save over $12 million in energy costs.

Commercial & Industrial Sector

From downtown office towers to manufacturing plants in Aurora and Lakewood, Black Hills Energy provides customized energy solutions for businesses. Its Industrial Energy Efficiency Program offers grants of up to $50,000 for companies that upgrade to high-efficiency boilers, HVAC systems, or lighting. Over 350 Denver-area businesses have participated since 2020, reducing collective energy use by 22%.

Public Sector & Municipalities

Black Hills Energy partners with the City of Denver on sustainability initiatives, including the installation of electric vehicle (EV) charging stations at public facilities and the electrification of municipal fleets. The company also provides discounted rates to schools, libraries, and community centers to ensure equitable access to energy.

Renewable Energy & Innovation

Black Hills Energy leads the region in renewable natural gas (RNG) adoption. In 2022, the company opened the first RNG facility in Colorado, converting methane from dairy farms into pipeline-quality gas. This project now supplies enough clean gas to power 5,000 homes annually. Additionally, the company has invested over $200 million in grid modernization, including smart sensors that detect outages before they affect customers.

Awards & Recognitions

• 2023 U.S. Department of Energy “Utility of the Future” Award
• 2022 Colorado Governor’s Energy Excellence Award
• 2021 J.D. Power Customer Satisfaction Award – Gas Utility (Midwest & Mountain Region)
• 2020 Forbes America’s Best Employers for Diversity
• 2019 Environmental Protection Agency Green Power Partner of the Year

These accolades reflect not just operational excellence, but a genuine commitment to ethical business practices, workforce diversity, and environmental responsibility.

Global Service Access

While Black Hills Energy’s physical infrastructure is confined to the United States, its customer support model and digital platforms offer global accessibility for users outside its service area. Whether you’re a former Denver resident relocating abroad, a business owner managing a property in Colorado from overseas, or a traveler needing to verify service details, you can still access key services remotely.

Customers living outside the U.S. can:

• Log in to their account via the secure customer portal from any country with internet access
• Make payments using international credit cards or wire transfers (via the portal’s payment gateway)
• Receive automated outage alerts via email or SMS (if international texting is enabled)
• Contact customer service via secure email or live chat during U.S. business hours (MST)
• Use the mobile app to monitor energy usage and schedule appointments

For international wire transfers, Black Hills Energy provides detailed banking instructions on its website under “Pay Your Bill Internationally.” There are no additional fees for overseas payments, though your bank may charge currency conversion or transfer fees.

Additionally, Black Hills Energy offers multilingual support for non-native English speakers, including Spanish, Vietnamese, and Mandarin translations of key documents. These resources are available on the website and can be requested via customer service.

It’s important to note that while digital services are accessible globally, physical services—such as meter readings, repairs, or new installations—are only available within the company’s licensed service territory. If you’re moving to a new country, always contact your local utility provider for service setup.

FAQs

Q1: What is the official Black Hills Energy customer service number for Denver?

A: The official toll-free number for Black Hills Energy customers in Denver is 1-800-895-4999. This line handles billing, outages, service requests, and emergencies.

Q2: Is there a 24-hour emergency number for gas leaks?

A: Yes. If you smell gas, leave the area immediately and call 1-800-895-4999, then press 9. This connects you directly to the emergency response team.

Q3: Can I pay my Black Hills Energy bill online?

A: Absolutely. Visit www.blackhillsenergy.com, log in to your account, and use the secure payment portal. You can also pay via the mobile app or set up auto-pay.

Q4: Does Black Hills Energy offer payment assistance programs?

A: Yes. The company participates in the Low-Income Home Energy Assistance Program (LIHEAP) and offers its own budget billing plan to spread payments evenly over 12 months. Call 1-800-895-4999, option 2, to apply.

Q5: How do I report a power outage in Denver?

A: You can report an outage by calling 1-888-377-9898, using the outage map on the website, or through the mobile app. Outage reports are prioritized based on location and severity.

Q6: Does Black Hills Energy offer renewable energy options?

A: Yes. Customers can enroll in the “Green Power” program, which sources up to 100% of their electricity from wind and solar. There is a small monthly fee, but it helps fund local renewable projects.

Q7: How do I switch to paperless billing?

A: Log in to your account on the website or app, go to “Billing Preferences,” and select “Paperless Billing.” You’ll receive an email notification when your bill is ready.

Q8: What should I do if I receive a suspicious call claiming to be from Black Hills Energy?

A: Never give out personal or payment information over the phone unless you initiated the call. Black Hills Energy will never demand immediate payment via gift cards or wire transfer. If you suspect fraud, hang up and call 1-800-895-4999 to verify.

Q9: Can I schedule a service appointment online?

A: Yes. Use the “Schedule Service” feature in your online account or app. You can choose from available time slots for meter installations, gas line inspections, or new service connections.

Q10: Does Black Hills Energy serve all of Denver?

A: Black Hills Energy serves most of the Denver metro area, including Aurora, Lakewood, Arvada, and Westminster. Some neighborhoods may be served by other providers like Xcel Energy. Check your service address on the website to confirm.

Conclusion

Black Hills Energy plays a vital role in the daily lives of Denver residents, delivering reliable natural gas and electric services while championing innovation, sustainability, and customer care. With a comprehensive network of support channels—including a dedicated toll-free number, mobile app, online portal, and emergency lines—customers have more ways than ever to connect, manage their accounts, and stay informed. The company’s commitment to community, environmental responsibility, and equitable service sets it apart from traditional utilities and reinforces its position as a trusted partner in Colorado’s energy future.

Whether you’re a long-time Denver resident or new to the area, knowing how to reach Black Hills Energy’s official customer support ensures you’re prepared for any situation—whether it’s a routine billing question or a critical gas emergency. Always rely on verified contact information from the official website, and never hesitate to call when you need help. With Black Hills Energy, you’re not just a customer—you’re part of a community working toward a cleaner, more resilient energy future.