TowneBank in Portsmouth: Community Banking – Official Customer Support Customer Care Number | Toll Free Number

TowneBank, headquartered in Portsmouth, Virginia, stands as a cornerstone of community-focused financial services in the Hampton Roads region. Founded in 1990, TowneBank has grown from a small local institution into one of the most trusted community banks in Virginia and beyond, maintaining its commitment to personalized service, local decision-making, and deep-rooted community involvement. Unlike national banks that operate through centralized call centers and automated systems, TowneBank prides itself on offering a human-first approach to banking—where every customer interaction is handled with care, expertise, and local knowledge. This article provides a comprehensive guide to TowneBank’s official customer support channels, including toll-free numbers, service access, industry leadership, and frequently asked questions—all designed to help customers connect with the bank that truly understands the needs of Portsmouth and its surrounding communities.

Why TowneBank in Portsmouth: Community Banking – Official Customer Support is Unique

TowneBank’s distinction in the financial services industry lies in its unwavering commitment to community banking principles. While many banks have shifted toward automation, digital-only platforms, and outsourced customer service centers overseas, TowneBank has remained steadfast in its belief that banking should be personal, local, and responsive. Every branch in Portsmouth and across Virginia is staffed by employees who live in the neighborhoods they serve. Loan officers, tellers, and customer service representatives are not just employees—they are neighbors, parents, coaches, and volunteers who understand the economic rhythms of the region.

This localized approach translates into faster loan approvals, tailored financial advice, and a level of accountability rarely found in large national institutions. When you call TowneBank’s customer support line, you’re not routed through a robotic menu or transferred to a call center in another state. You’re connected with a real person who has access to your account history, understands your local market, and can make decisions on the spot. This human-centric model has earned TowneBank a reputation for exceptional customer satisfaction, with consistent rankings among the top community banks in Virginia for customer service and trust.

Additionally, TowneBank’s culture of empowerment allows its frontline staff to resolve issues without escalating them to distant corporate offices. Whether it’s waiving a fee for a veteran, adjusting a payment plan for a small business owner facing seasonal cash flow challenges, or helping an elderly customer navigate online banking, TowneBank’s team has the authority—and the mandate—to act in the best interest of the customer. This autonomy, rooted in community values, is what makes TowneBank’s customer support truly unique in today’s impersonal banking landscape.

TowneBank in Portsmouth: Community Banking – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, TowneBank provides multiple official customer support channels, including toll-free numbers that ensure accessibility across the United States. These numbers are staffed by trained professionals who can assist with account inquiries, card issues, loan applications, online banking support, and more. Below are the official toll-free and helpline numbers for TowneBank’s Portsmouth-based customer support services:

• Toll-Free Customer Service: 1-800-444-8226
• 24/7 Automated Account Access: 1-800-444-8226 (press 1 for account information, 2 for card services, 3 for loan inquiries)
• Debit/Credit Card Emergency Hotline (Lost or Stolen Cards): 1-800-554-8919
• Business Banking Support: 1-800-444-8226 (press 4) or direct line: 757-393-4500
• Online & Mobile Banking Support: 1-800-444-8226 (press 5) or email: support@townebank.com
• Home Loan & Mortgage Inquiries: 1-800-444-8226 (press 6) or visit: www.townebank.com/mortgage

These numbers are available Monday through Friday from 8:00 AM to 6:00 PM Eastern Time, with 24/7 automated services for urgent needs such as card blocking or fraud reporting. The toll-free number 1-800-444-8226 is the primary gateway for all customer inquiries and is monitored by a dedicated team based in Portsmouth, ensuring local expertise and consistent service quality.

For customers who prefer in-person assistance, TowneBank’s Portsmouth headquarters is located at 3000 Virginia Beach Blvd, Portsmouth, VA 23701. The branch offers extended hours on Thursdays until 7:00 PM and Saturday appointments by request. All customer service representatives at this location are trained to handle complex financial matters, including small business lending, commercial real estate, and wealth management services.

Important Notes on Authenticity

Be cautious of phishing scams or fraudulent calls claiming to be from TowneBank. The bank will never ask for your full PIN, password, or Social Security number over the phone. Always verify the authenticity of any call by hanging up and dialing the official toll-free number listed above. TowneBank also provides a secure messaging system within its online and mobile banking platforms for sensitive communications.

How to Reach TowneBank in Portsmouth: Community Banking – Official Customer Support Support

Reaching TowneBank’s customer support is designed to be simple, flexible, and efficient. Whether you prefer speaking with a live representative, using digital tools, or visiting in person, TowneBank offers multiple pathways to ensure every customer can access help in the way that suits them best.

1. Phone Support

As outlined above, the primary method for reaching TowneBank’s customer support is via phone. The toll-free number 1-800-444-8226 connects you directly to a live agent during business hours. For after-hours emergencies—such as a lost debit card or suspected fraud—the automated system allows you to immediately lock your card and initiate fraud protection protocols. The system also provides balance inquiries, recent transaction history, and branch locator services without requiring a live agent.

2. Online Chat & Secure Messaging

Customers enrolled in TowneBank’s online banking portal can access secure messaging through their dashboard. Simply log in, navigate to the “Messages” tab, and send a detailed request. Responses are typically provided within one business day. This method is ideal for non-urgent inquiries such as statement requests, fee clarifications, or account updates. All messages are encrypted and comply with federal banking security standards.

3. Mobile App Support

The TowneBank Mobile App, available on iOS and Android, includes a “Help & Support” section with a built-in chatbot for common questions (e.g., “How do I reset my password?” or “Where is the nearest ATM?”). For more complex issues, the app allows users to initiate a video call with a customer service representative during business hours. This feature is especially useful for elderly customers or those unfamiliar with digital banking who benefit from visual guidance.

4. In-Person Visits

TowneBank operates over 60 branches across Virginia and North Carolina, with multiple locations in Portsmouth and the surrounding areas, including Chesapeake, Norfolk, and Virginia Beach. Each branch has a dedicated customer service desk staffed by trained professionals who can assist with everything from opening accounts to resolving transaction disputes. Walk-ins are welcome, but appointments can be scheduled online for complex services like mortgage consultations or business loan reviews.

5. Email Support

For non-time-sensitive inquiries, customers may email support@townebank.com. This channel is monitored Monday through Friday, and responses are typically sent within 24–48 hours. When emailing, include your full name, account number (last four digits only for security), and a detailed description of your issue. For security reasons, do not send sensitive documents via unencrypted email.

6. Social Media Channels

TowneBank maintains active and monitored profiles on Facebook, LinkedIn, and Twitter (@TowneBank). While these platforms are not intended for handling sensitive financial matters, they are useful for general inquiries, feedback, and reporting service issues. The bank’s social media team responds to public messages within four hours during business days and will direct you to the appropriate support channel if needed.

Worldwide Helpline Directory

Although TowneBank is a community-focused bank primarily serving the Mid-Atlantic region, its customers—including expatriates, international students, and global business partners—may require assistance while traveling abroad. While TowneBank does not maintain physical branches outside the U.S., it offers international support services through its partnership with global banking networks and its 24/7 emergency hotline.

International Customer Support Access

Customers traveling internationally can access TowneBank’s support services as follows:

• From Outside the U.S.: Dial +1-757-393-4500 (Portsmouth direct line) for assistance with card issues, wire transfers, or account inquiries. Standard international calling rates apply.
• Emergency Card Replacement: Call +1-800-554-8919 (same as domestic emergency line). TowneBank partners with Visa and Mastercard networks to expedite replacement cards to over 180 countries.
• Foreign Currency & Wire Transfers: Contact the International Services Team at international@townebank.com or call +1-757-393-4500, option 4.
• ATM Access Abroad: Use any ATM displaying the PLUS or Cirrus logo. TowneBank waives foreign transaction fees for premium account holders.

Country-Specific Support Tips

For customers frequently traveling to key destinations:

• Europe: Notify TowneBank before travel to avoid fraud alerts. Use the mobile app to set travel alerts.
• Asia: Some ATMs may not recognize U.S. chip-and-PIN cards. Carry a backup card with magnetic stripe.
• Latin America: TowneBank has partnerships with major banks in Mexico and Panama for fee-free withdrawals.
• Canada: No additional fees for ATM use at Canadian banks with Interac network access.

TowneBank also provides a downloadable “Traveler’s Banking Guide” on its website, which includes country-specific tips, emergency contacts, and currency conversion tools. This guide is updated quarterly and available in English, Spanish, and French.

About TowneBank in Portsmouth: Community Banking – Official Customer Support – Key Industries and Achievements

TowneBank’s success is deeply intertwined with the economic vitality of Portsmouth and the broader Hampton Roads region. Since its founding, the bank has played a pivotal role in supporting key industries that drive local growth, including maritime and defense, small business entrepreneurship, healthcare, education, and affordable housing.

Maritime & Defense Industry Support

Portsmouth is home to the Norfolk Naval Shipyard—one of the oldest and largest naval shipyards in the United States. TowneBank has long been the financial partner of choice for shipyard workers, defense contractors, and maritime businesses. The bank offers specialized loan programs for marine equipment financing, vessel repairs, and small business contracts with the Department of Defense. TowneBank’s Commercial Lending Division has funded over $1.2 billion in defense-related projects since 2010.

Small Business Lending Leader

TowneBank is consistently ranked among the top 10 Small Business Administration (SBA) lenders in Virginia. In 2023 alone, the bank approved over 850 SBA loans totaling more than $215 million, helping local entrepreneurs open restaurants, retail stores, medical practices, and tech startups. Unlike national banks that rely on rigid underwriting criteria, TowneBank’s local loan officers evaluate applicants based on community impact, character, and long-term viability—not just credit scores.

Community Development & Affordable Housing

TowneBank has invested over $300 million in affordable housing initiatives through its Community Reinvestment Act (CRA) programs. The bank partners with local nonprofits to fund multi-family housing developments, homebuyer education workshops, and down payment assistance for first-time buyers in underserved neighborhoods. In 2022, TowneBank was awarded the Virginia Community Development Financial Institution (CDFI) Award for its outstanding work in revitalizing Portsmouth’s historic districts.

Education & Workforce Development

TowneBank sponsors scholarships at Old Dominion University, Paul D. Camp Community College, and local high schools. The bank also funds financial literacy programs in public schools, teaching students how to budget, save, and avoid predatory lending. In 2023, TowneBank launched the “Future Leaders in Finance” internship program, offering paid positions to high school seniors interested in banking careers.

Awards & Recognition

• 2023 –

  1 Community Bank in Virginia (Banking Exchange Magazine)

• 2022 – Top 100 Best Places to Work in Virginia (Virginia Business)
• 2021 – SBA Lender of the Year, Virginia District
• 2020 – Virginia Bankers Association Community Impact Award
• 2019 – Forbes America’s Best Banks (Top 25 Community Banks)

TowneBank’s leadership team, including CEO Bill Goodwin and President Mark Williams, are active members of the Portsmouth Chamber of Commerce and the Virginia Bankers Association. Their commitment to ethical banking, transparency, and community reinvestment has set a national benchmark for what community banking can achieve.

Global Service Access

While TowneBank remains rooted in its Virginia communities, its services are accessible to customers worldwide through digital innovation and strategic partnerships. Whether you’re a U.S. expatriate, an international student, or a global business owner with ties to Portsmouth, TowneBank offers seamless access to its services.

Digital Banking for Global Customers

TowneBank’s online and mobile platforms support multi-currency account viewing, international wire transfers, and secure document uploads. Customers can manage accounts in U.S. dollars while tracking balances in euros, pounds, or Canadian dollars through integrated currency converters. All transactions are protected by two-factor authentication and biometric login options.

International Wire Transfers

TowneBank facilitates SWIFT transfers to over 150 countries. Fees are competitive, and transfers are typically completed within 1–3 business days. Customers can initiate wires through online banking or by contacting the International Services Team at +1-757-393-4500.

Foreign Currency Exchange

While TowneBank does not offer physical currency exchange at branches, customers can order foreign currency online for pickup at any branch. Orders placed before 2:00 PM EST are ready for pickup within 24 hours. The bank offers competitive exchange rates with no service fees for premium account holders.

Global Payroll & Business Solutions

TowneBank’s Business Banking Division offers global payroll solutions for companies with international employees. Through partnerships with ADP and Paychex, TowneBank enables businesses to pay contractors and employees in over 70 countries with automated tax compliance and multi-currency disbursements.

Secure Remote Onboarding

Non-residents with U.S. business interests can open a business account remotely via video verification. Required documents include a valid passport, EIN, and proof of business registration. The process takes less than 72 hours, making TowneBank one of the few community banks offering this level of global accessibility.

FAQs

What is TowneBank’s official customer service number?

TowneBank’s official toll-free customer service number is 1-800-444-8226. This line connects you to live representatives during business hours and automated services 24/7.

Is there a 24-hour customer service line?

Yes, TowneBank offers 24/7 automated services through 1-800-444-8226 for balance checks, card blocking, and fraud reporting. Live agents are available Monday–Friday, 8:00 AM–6:00 PM ET.

Can I visit a TowneBank branch in Portsmouth?

Yes. The main branch is located at 3000 Virginia Beach Blvd, Portsmouth, VA 23701. Branch hours are Monday–Thursday 9:00 AM–5:00 PM, Friday 9:00 AM–6:00 PM, and Saturday 9:00 AM–1:00 PM. Appointments are recommended for complex services.

How do I report a lost or stolen debit card?

Call 1-800-554-8919 immediately. You can also lock your card instantly through the TowneBank Mobile App under “Card Controls.”

Does TowneBank offer online banking?

Yes. TowneBank’s online and mobile banking platform allows you to view accounts, pay bills, transfer funds, deposit checks via mobile, and set up alerts—all securely.

Can I get a loan if I’m not a U.S. citizen?

TowneBank offers business loans to non-citizens with valid EINs and U.S. business operations. Personal loans require U.S. residency or a valid visa with proof of income.

What’s the best way to contact TowneBank for mortgage questions?

Call 1-800-444-8226, press 6, or visit www.townebank.com/mortgage to request a free consultation with a local mortgage advisor.

Does TowneBank charge fees for international ATM use?

TowneBank waives its own ATM fees for premium account holders. However, foreign ATM operators may charge their own fees. Check the “Traveler’s Banking Guide” for fee-free ATM networks abroad.

How do I update my address or phone number with TowneBank?

You can update your information online through the “Profile” section of online banking, by calling customer service, or by visiting any branch with a valid photo ID.

Is TowneBank FDIC insured?

Yes. TowneBank is a member of the Federal Deposit Insurance Corporation (FDIC). Deposits are insured up to $250,000 per depositor, per ownership category.

Conclusion

TowneBank in Portsmouth is far more than a financial institution—it is a pillar of community trust, economic resilience, and personalized service. In an era when banking has become increasingly impersonal, TowneBank stands as a shining example of how local values can drive national success. From its humble beginnings in 1990 to its current status as a top-ranked community bank, TowneBank has remained true to its mission: to serve the people of Portsmouth and beyond with integrity, expertise, and heart.

Whether you’re a longtime resident, a small business owner, a military family, or an international client with ties to the region, TowneBank’s customer support is designed to meet your needs with clarity, compassion, and competence. The official toll-free number, 1-800-444-8226, is your direct line to that legacy of service. Remember: when you call TowneBank, you’re not just speaking to a bank—you’re connecting with your community.

For the latest updates, service alerts, and community events, visit www.townebank.com or follow @TowneBank on social media. Your financial partner is not just down the street—it’s right here, in Portsmouth, ready to help you thrive.