Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Customer Care Number | Toll Free Number

Holy Cross Energy is more than just an electricity provider—it’s a community cornerstone in Glenwood Springs, Colorado, and the surrounding Rocky Mountain region. As a member-owned electric cooperative, Holy Cross Energy operates with a mission rooted in service, sustainability, and local empowerment. Unlike investor-owned utilities, Holy Cross Energy is governed by its customers, who elect a board of directors from within the community. This unique structure ensures that decisions are made with local needs in mind, not distant shareholders. Whether you’re a longtime resident of Glenwood Springs or a new homeowner in the Roaring Fork Valley, understanding how to connect with Holy Cross Energy’s customer support team is essential for managing your service, resolving billing issues, reporting outages, or learning about energy efficiency programs. This comprehensive guide provides everything you need to know about Holy Cross Energy’s official customer support channels, including toll-free numbers, live assistance options, and global access resources. We’ll also explore the cooperative’s rich history, industry leadership, achievements, and why it stands apart in the modern energy landscape.

Why Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support is Unique

Holy Cross Energy distinguishes itself from traditional utility companies through its cooperative model, community-driven values, and commitment to renewable innovation. While most electricity providers are profit-driven corporations answerable to stockholders, Holy Cross Energy is owned by the very people it serves—over 55,000 members across Garfield, Pitkin, and Eagle counties. This fundamental difference shapes every aspect of its operations, from customer service philosophy to long-term energy planning.

As a cooperative, Holy Cross Energy reinvests any surplus revenue—known as capital credits—back into the community. These funds may be used to improve infrastructure, lower rates, or support local programs such as energy efficiency rebates, electric vehicle charging incentives, and educational outreach. Customers aren’t just users of the grid—they’re stakeholders with a voice in how the system evolves.

The cooperative also leads the region in renewable energy adoption. Holy Cross Energy was one of the first utilities in Colorado to commit to 100% carbon-free electricity by 2030. It has invested heavily in solar farms, wind energy partnerships, and battery storage technology. In fact, Holy Cross Energy’s 100 MW Glenwood Springs Solar Project is among the largest community solar installations in the state, providing clean power to hundreds of members who may not have rooftop solar access.

Customer support reflects this community-first ethos. Representatives are trained not just to resolve tickets but to educate members on energy conservation, bill management, and available programs. The cooperative’s support team understands local weather patterns, seasonal usage spikes, and the unique challenges of mountain living—such as snow-related outages or remote property access. This localized knowledge ensures faster, more empathetic service.

Additionally, Holy Cross Energy offers flexible payment options, including budget billing, payment extensions, and assistance programs for low-income households. Its customer care team is known for going above and beyond—whether helping seniors navigate online portals or guiding small business owners through commercial energy audits. This personalized approach is rare in today’s automated utility landscape, making Holy Cross Energy a model for customer-centric energy cooperatives nationwide.

Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Toll-Free and Helpline Numbers

If you’re a Holy Cross Energy member in Glenwood Springs or anywhere in its service territory, having the correct customer support contact information is critical—especially during power outages, billing disputes, or when applying for assistance programs. Holy Cross Energy provides multiple official channels for customer support, each designed for different needs and urgency levels.

The primary toll-free customer service number for Holy Cross Energy is:

1-800-427-3077

This number is available 24 hours a day, 7 days a week, and connects callers directly to trained customer service representatives who can assist with:

• Reporting power outages
• Requesting service connections or disconnections
• Updating account information
• Discussing billing statements and payment arrangements
• Applying for energy assistance programs
• Questions about renewable energy options
• Technical support for smart meters and online accounts

In addition to the toll-free line, Holy Cross Energy maintains a local customer service office in Glenwood Springs for in-person assistance:

Glenwood Springs Service Center

Address: 2401 Highway 82, Glenwood Springs, CO 81601

Phone: (970) 945-1122

Hours: Monday–Friday, 8:00 AM – 5:00 PM (MST)

For non-emergency inquiries during business hours, the local number can be more efficient, especially if you need to speak with a specific department such as billing, conservation, or commercial services. The Glenwood Springs office also hosts monthly community workshops on energy savings and solar adoption.

For urgent outages or safety concerns (downed power lines, electrical fires, etc.), always call 1-800-427-3077 immediately. The cooperative’s outage management system is integrated with this line, ensuring rapid dispatch of repair crews. You can also report outages via the Holy Cross Energy mobile app or website, but phone reporting remains the fastest method during widespread disruptions.

Important note: Holy Cross Energy does not use any other toll-free numbers for customer service. Be cautious of third-party websites or unsolicited calls claiming to represent Holy Cross Energy with alternate numbers—these may be scams. Always verify contact details on the official website: www.hce.coop.

For hearing-impaired customers, Holy Cross Energy offers TTY/TDD service by calling 1-800-427-3077 and asking for the TTY line. Spanish-speaking representatives are also available upon request.

How to Reach Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support Support

Holy Cross Energy offers multiple, accessible ways to connect with customer support—ensuring that members can choose the method that best fits their lifestyle, technology comfort, and urgency level. Whether you prefer speaking to a live agent, managing your account online, or using a mobile app, the cooperative has designed its support ecosystem to be intuitive and responsive.

1. Phone Support

As mentioned, the primary contact is the toll-free number: 1-800-427-3077. This line is staffed 24/7 and connects you to live representatives who can handle billing, outages, account changes, and program enrollment. During peak times—such as winter storms or summer heatwaves—wait times may increase. To minimize delays, consider calling early in the morning or late at night.

When calling, have your account number ready. This 10-digit number appears on your bill and can also be found in your online account. Having this information on hand speeds up verification and allows the agent to access your service history immediately.

2. Online Customer Portal

Holy Cross Energy’s secure online portal, MyHCE, allows members to manage their accounts independently. Visit myhce.hce.coop to log in or create an account. Once registered, you can:

• View and pay your bill
• Set up automatic payments
• Enroll in paperless billing
• Track your energy usage with daily graphs
• Report outages with a click
• Apply for rebates and incentives
• Update contact information

The portal is mobile-optimized and integrates with most modern browsers. It also offers a “Bill Estimate” tool that predicts your next bill based on current usage patterns—a valuable feature for budgeting in a region with extreme seasonal energy demands.

3. Mobile App

The Holy Cross Energy mobile app (available on iOS and Android) provides all the functionality of the web portal in a streamlined, on-the-go format. Download it from your device’s app store by searching “Holy Cross Energy.” The app includes push notifications for outages, payment reminders, and energy-saving tips tailored to your location. It also features a “Quick Report Outage” button that uses your phone’s GPS to automatically notify the cooperative of your location, speeding up response times.

4. Email Support

For non-urgent inquiries, such as questions about program eligibility or general information, you can email customer support at customerservice@hce.coop. Response times are typically within 1–3 business days. For faster resolution, include your account number and a clear subject line (e.g., “Billing Dispute – Account

1234567890”).

5. In-Person Support

The Glenwood Springs service center at 2401 Highway 82 offers face-to-face assistance. This is ideal for members who need help with complex account changes, paper applications for assistance programs, or who prefer personal interaction. Walk-ins are welcome, but appointments are recommended for services like commercial energy audits or solar consultations. Call (970) 945-1122 to schedule.

6. Social Media and Live Chat

Holy Cross Energy maintains active social media profiles on Facebook and Twitter (@HolyCrossEnergy). While these platforms are not for reporting outages or sensitive account issues, they are excellent for real-time updates during storms, announcements about new programs, and quick answers to general questions. The cooperative also offers a live chat feature on its website during business hours (8 AM–5 PM MT), where you can speak with a support specialist without making a phone call.

7. Mail and Fax

For members who prefer traditional methods, mail and fax are still available:

Mail:

Holy Cross Energy

Attn: Customer Service

P.O. Box 1289

Glenwood Springs, CO 81602

Fax: (970) 945-1123

Use this method for submitting signed documents, such as power of attorney forms or low-income assistance applications.

Holy Cross Energy encourages members to use digital tools for routine tasks to reduce wait times and environmental impact. However, the cooperative remains committed to ensuring no member is left behind due to lack of digital access—offering free in-person tech help sessions every month at the Glenwood Springs office.

Worldwide Helpline Directory

While Holy Cross Energy primarily serves residents and businesses in western Colorado, its cooperative model and customer service philosophy have attracted international interest. For members traveling abroad, expatriates with Holy Cross Energy accounts, or global partners seeking to collaborate, the following international access options are available:

International Calling to Holy Cross Energy

If you’re outside the United States and need to contact Holy Cross Energy, dial the following international format:

+1 (970) 945-1122

This connects you to the Glenwood Springs office during business hours (8 AM–5 PM Mountain Standard Time). Note that international calling rates apply and may be expensive depending on your carrier. For cost-effective communication, use VoIP services like Skype, WhatsApp, or Google Voice to call the U.S. number at low or no cost.

Time Zone Considerations

Holy Cross Energy operates in the Mountain Time Zone (MT). Be mindful of the time difference when calling from abroad:

• Eastern Time (ET): Subtract 2 hours
• Central Time (CT): Subtract 1 hour
• Pacific Time (PT): Add 1 hour
• London (GMT): Add 7 hours (6 during daylight saving)
• Paris (CET): Add 8 hours (7 during daylight saving)
• Tokyo (JST): Add 16 hours
• Sydney (AEST): Add 18 hours

For example, if it’s 9:00 AM in Glenwood Springs, it’s 4:00 PM in London and 1:00 AM the next day in Sydney. Plan your call accordingly to reach live support.

Global Partners and Corporate Inquiries

Holy Cross Energy partners with international renewable energy organizations, research institutions, and cooperative networks such as the National Rural Electric Cooperative Association (NRECA) and the International Cooperative Alliance (ICA). For corporate, academic, or media inquiries from outside the U.S., contact:

Holy Cross Energy Communications Department

Email: communications@hce.coop

Phone: (970) 945-1122 (ask for Communications)

Address: 2401 Highway 82, Glenwood Springs, CO 81601

International visitors interested in touring Holy Cross Energy’s facilities—such as the solar farm, substation, or energy education center—can schedule guided visits by contacting the Communications team at least two weeks in advance.

Emergency Support for Travelers

If you are a Holy Cross Energy member temporarily residing outside the U.S. and need to report an outage at your home in Glenwood Springs, use the toll-free number 1-800-427-3077 from any phone with international calling capability. You may also authorize a neighbor or property manager to act on your behalf by completing a third-party authorization form available on the MyHCE portal.

Holy Cross Energy does not operate service centers or have local representatives outside the U.S. All international inquiries must be routed through its Colorado headquarters.

About Holy Cross Energy in Glenwood Springs: Cooperative – Official Customer Support – Key industries and achievements

Holy Cross Energy’s impact extends far beyond delivering electricity. As a forward-thinking cooperative, it plays a pivotal role in shaping the energy landscape of the American West, particularly in the areas of renewable innovation, economic development, and community resilience. Its achievements have earned recognition from state agencies, national associations, and environmental organizations.

Renewable Energy Leadership

Holy Cross Energy has been a trailblazer in the transition to clean energy. In 2018, it became the first electric cooperative in Colorado to adopt a 100% carbon-free electricity goal by 2030—a target it is on track to meet. By 2023, over 75% of its power came from renewable sources, primarily solar and wind.

Key renewable projects include:

• Glenwood Springs Solar Project (100 MW): One of the largest community solar arrays in the U.S., providing power to over 10,000 homes without requiring rooftop installations.
• Wind Energy Partnership: A 20-year agreement with a wind farm in eastern Colorado, generating over 150 GWh annually.
• Energy Storage Initiative: A 20 MWh battery storage system in Rifle, CO, stabilizing the grid during peak demand and storing excess solar energy for nighttime use.

In 2022, Holy Cross Energy received the “Outstanding Renewable Energy Cooperative” award from NRECA, the national trade association for rural electric cooperatives.

Energy Efficiency and Conservation

Holy Cross Energy operates one of the most successful energy efficiency programs in the Rocky Mountain region. Through its “Power Smart” initiative, the cooperative offers rebates for:

• High-efficiency HVAC systems
• LED lighting upgrades
• Smart thermostats
• Home energy audits
• Electric vehicle (EV) chargers

Since 2015, the program has helped members reduce energy consumption by over 180 million kWh—equivalent to taking 25,000 cars off the road annually. The cooperative also partners with local schools to teach energy literacy, reaching over 10,000 students since 2017.

Community Economic Development

Holy Cross Energy actively supports local businesses and entrepreneurs. It offers low-interest loans for small business energy upgrades and hosts an annual “Green Business Challenge,” awarding grants to businesses that reduce their carbon footprint. In 2023, over $2.5 million in rebates and grants were distributed to local enterprises.

The cooperative also invests in workforce development, training local technicians in solar installation, grid modernization, and smart meter maintenance. Many of its employees are long-time residents of Glenwood Springs, reinforcing its commitment to local employment.

Resilience and Emergency Response

Holy Cross Energy has been recognized for its exceptional response to natural disasters. During the 2020 Grizzly Creek Fire and the 2021 Marshall Fire, the cooperative maintained service to critical facilities—including hospitals, fire stations, and shelters—while rapidly restoring power to thousands of homes. Its mobile command centers and mutual aid agreements with neighboring cooperatives ensured minimal downtime.

In 2021, Holy Cross Energy was named “Cooperative of the Year” by the Colorado Rural Electric Association for its outstanding service during emergencies.

Customer-Centric Innovation

Holy Cross Energy was the first utility in Colorado to offer “Time-of-Use” pricing to residential customers, incentivizing off-peak energy use to reduce strain on the grid. It also pioneered a “Pay-As-You-Go” billing option for low-income members, allowing them to prepay for electricity in small increments—eliminating the risk of shutoffs.

Its customer satisfaction rate consistently exceeds 92%, far above the national utility average of 78%. Independent surveys conducted by the University of Colorado show that members value Holy Cross Energy’s transparency, responsiveness, and community investment more than any other utility in the state.

Global Service Access

Although Holy Cross Energy serves only a defined geographic region in western Colorado, its systems, policies, and customer service models have global relevance. As energy cooperatives around the world face similar challenges—decarbonization, rural electrification, customer engagement, and grid modernization—Holy Cross Energy has become a reference point for international development agencies and energy policy experts.

The cooperative regularly hosts delegations from countries such as Germany, Kenya, Brazil, and India, where community-based energy models are being explored. These visitors observe Holy Cross Energy’s solar farm operations, learn about its member governance structure, and study its digital customer engagement tools.

Holy Cross Energy is also a member of the Global Network of Renewable Energy Cooperatives (GNREC), a coalition of over 50 cooperatives across six continents. Through this network, it shares best practices on:

• Financing community solar projects
• Designing equitable energy access programs
• Implementing smart grid technology in mountainous terrain
• Engaging youth in energy leadership

For international organizations seeking to replicate Holy Cross Energy’s success, the cooperative offers free consultation resources through its website, including downloadable guides on:

• “Starting a Community Energy Cooperative: A Step-by-Step Guide”
• “Engaging Rural Members in Renewable Energy Programs”
• “Designing a Customer-Centric Utility Dashboard”

These resources are available in English, Spanish, and French.

Holy Cross Energy does not provide direct service outside the U.S., but it actively supports global energy equity through partnerships with nonprofits like GRID Alternatives and the World Bank’s Energy Access Program. It has contributed technical expertise and training materials to solar electrification projects in rural Guatemala and Nepal.

For global stakeholders, the best way to access Holy Cross Energy’s knowledge base is through its public education portal: www.hce.coop/global-impact. This site features video interviews with staff, case studies, and open-access research papers on cooperative energy models.

FAQs

Q1: What is the official customer service number for Holy Cross Energy?

A: The official toll-free customer service number is 1-800-427-3077. This number is available 24/7 for billing, outages, and account support. The local Glenwood Springs office number is (970) 945-1122.

Q2: Is Holy Cross Energy a nonprofit?

A: Holy Cross Energy is a not-for-profit electric cooperative. It is owned by its members and reinvests any surplus revenue back into the community through capital credits, infrastructure improvements, and customer programs.

Q3: How do I report a power outage?

A: Call 1-800-427-3077 immediately, or report outages through the Holy Cross Energy mobile app or online portal. For safety, never approach downed power lines—always report them.

Q4: Does Holy Cross Energy offer assistance for low-income customers?

A: Yes. Holy Cross Energy participates in the Low-Income Home Energy Assistance Program (LIHEAP) and offers its own “Power for All” program with payment plans, bill forgiveness, and energy efficiency upgrades for qualifying households.

Q5: Can I get solar panels through Holy Cross Energy?

A: Yes. Members can install rooftop solar or enroll in the community solar program. Holy Cross Energy offers rebates, net metering, and technical guidance for both options.

Q6: Are there any fees for using the online portal or mobile app?

A: No. All digital services—including MyHCE portal, mobile app, and online bill pay—are free for members.

Q7: How do I update my mailing address or email?

A: Log in to your MyHCE account and update your profile under “Account Settings.” You can also call customer service or visit the Glenwood Springs office in person.

Q8: Does Holy Cross Energy have a physical office in Glenwood Springs?

A: Yes. The main service center is located at 2401 Highway 82, Glenwood Springs, CO 81601. Hours are Monday–Friday, 8:00 AM–5:00 PM MST.

Q9: Can I pay my bill with a credit card?

A: Yes. Holy Cross Energy accepts Visa, Mastercard, Discover, and American Express through its website, app, phone, or in person.

Q10: How do I know if a call or email claiming to be from Holy Cross Energy is legitimate?

A: Holy Cross Energy will never ask for your full account number, Social Security number, or payment via gift card. Always verify contact details on www.hce.coop. If you suspect fraud, call customer service immediately.

Conclusion

Holy Cross Energy in Glenwood Springs is more than a utility—it’s a community institution built on trust, transparency, and a shared commitment to a sustainable future. Its unique cooperative structure ensures that customers aren’t just billed for electricity—they’re invested in the energy system that powers their lives. From its pioneering renewable energy projects to its award-winning customer service, Holy Cross Energy sets a standard that other utilities strive to match.

Knowing how to reach its official customer support—whether through the toll-free number 1-800-427-3077, the online portal, or the Glenwood Springs service center—is essential for every member. Whether you’re managing a bill, reporting an outage, or exploring solar options, Holy Cross Energy’s team is ready to assist with expertise and care.

As the energy landscape continues to evolve, Holy Cross Energy remains at the forefront—not because it’s the largest, but because it’s the most responsive, the most community-focused, and the most committed to doing what’s right for its members. For residents of Glenwood Springs and the surrounding valleys, Holy Cross Energy isn’t just a provider of electricity. It’s a partner in building a cleaner, fairer, and more resilient future.

Stay connected. Stay informed. And never hesitate to reach out—because at Holy Cross Energy, your voice matters.