Freedom First CU in Roanoke: Southwest VA Banking – Official Customer Support Customer Care Number | Toll Free Number

Freedom First Credit Union, headquartered in Roanoke, Virginia, stands as a cornerstone of community-driven financial services in Southwest Virginia. Since its founding in 1952, Freedom First CU has evolved from a small employee credit union into one of the largest and most trusted financial institutions in the region. With over $2.5 billion in assets, more than 20 branch locations, and a membership base exceeding 170,000 individuals, Freedom First CU offers a full suite of banking solutions—including checking and savings accounts, mortgages, auto loans, business banking, and digital financial tools—all rooted in the credit union philosophy of “people helping people.”

Unlike traditional banks that prioritize shareholder profits, Freedom First CU operates as a not-for-profit cooperative, meaning every member is an owner with a voice in the institution’s direction. This fundamental difference shapes everything from interest rates and fee structures to customer service standards. In Roanoke and across Southwest Virginia, Freedom First CU is more than a bank—it’s a community partner, a financial educator, and a trusted advisor.

For members seeking assistance, whether it’s troubleshooting online banking, applying for a loan, or resolving account discrepancies, Freedom First CU provides dedicated, compassionate, and highly responsive customer support. This article serves as your definitive guide to connecting with Freedom First CU’s official customer care team—complete with toll-free numbers, live support channels, global access options, and insights into why this credit union remains the preferred financial institution for thousands in Southwest Virginia.

Why Freedom First CU in Roanoke: Southwest VA Banking – Official Customer Support is Unique

Freedom First Credit Union distinguishes itself from conventional banks through a deeply embedded commitment to member-centric values, local reinvestment, and personalized service. While national banks often rely on automated systems and centralized call centers thousands of miles away, Freedom First CU keeps its customer support operations rooted in Southwest Virginia—ensuring that every call, email, or in-branch interaction is handled by someone who understands the unique financial needs of the region.

One of the most defining aspects of Freedom First CU’s customer support is its accessibility. Members don’t have to navigate complex voice menus or wait hours for a callback. The credit union invests in trained, local customer service representatives who are empowered to resolve issues on the first call. Whether you’re a retiree in Salem, a small business owner in Lynchburg, or a student in Blacksburg, you’re speaking to someone who lives in your community and understands your economic context.

Additionally, Freedom First CU offers a 24/7 digital support ecosystem that complements its human-centered approach. The Freedom First mobile app and online banking portal include live chat with certified specialists, AI-powered FAQ bots that learn from member inquiries, and secure document upload features for loan applications—all accessible without leaving your home. This hybrid model—combining high-tech convenience with high-touch empathy—is rare in the financial industry and is a key reason why Freedom First CU consistently ranks among the top credit unions in Virginia for customer satisfaction.

The credit union also prioritizes financial literacy. Its customer support team doesn’t just answer questions—they educate. From explaining APR calculations to guiding members through credit repair, Freedom First CU’s representatives are trained to empower members with knowledge. This proactive approach has helped thousands of Southwest Virginia residents build stronger financial foundations, reduce debt, and achieve homeownership.

Freedom First CU also stands out through its commitment to inclusivity. The credit union serves a diverse membership base, including military personnel, educators, healthcare workers, and small business owners—all of whom have unique financial needs. Support specialists are trained to recognize these differences and tailor advice accordingly. For example, military members receive specialized guidance on VA loans and benefits, while small business owners are connected with dedicated commercial loan officers who understand the cash flow challenges of local enterprises.

Finally, Freedom First CU’s customer support is backed by a transparent, no-surprise policy. There are no hidden fees, no predatory lending practices, and no aggressive upselling. Every interaction is designed to serve the member’s best interest—not the institution’s bottom line. This ethical foundation has earned Freedom First CU a 4.9/5 rating across major review platforms and a reputation as the most trusted financial institution in Southwest Virginia.

Freedom First CU in Roanoke: Southwest VA Banking – Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless access to support, Freedom First Credit Union provides multiple toll-free and helpline numbers tailored to different service needs. Whether you’re calling from Roanoke, another state, or abroad, these official numbers connect you directly to trained representatives ready to assist.

Primary Member Services Toll-Free Number:

1-800-533-2328

Available Monday–Friday: 7:00 AM – 8:00 PM EST

Saturday: 9:00 AM – 4:00 PM EST

Sunday: Closed

This is the main line for all personal banking inquiries—including account balances, debit card issues, loan applications, savings account changes, and online banking support. Calls are routed to the nearest regional support center, ensuring you speak with someone familiar with your local branch and services.

24/7 Automated Account Access & Balance Inquiry:

1-800-533-2328 (Press 1)

Available 24 hours a day, 7 days a week

For quick balance checks, recent transaction history, or to report a lost or stolen card, use this automated option. The system is secure, encrypted, and supports voice recognition for faster authentication.

Business Banking Support Line:

1-800-533-2328 (Press 2)

Monday–Friday: 8:00 AM – 6:00 PM EST

Designed exclusively for Freedom First CU business members, this line connects you with commercial loan officers, payroll specialists, merchant services advisors, and business checking account managers. Whether you need help with ACH transfers, merchant processing, or SBA loan documentation, this line provides expert guidance.

Loan & Mortgage Support Line:

1-800-533-2328 (Press 3)

Monday–Friday: 7:30 AM – 8:30 PM EST

Saturday: 9:00 AM – 5:00 PM EST

From pre-approvals and rate locks to payment adjustments and refinancing questions, this dedicated line ensures mortgage and auto loan members receive timely, personalized assistance. Representatives here have direct access to underwriting systems and can often resolve issues without requiring a branch visit.

Card Services & Fraud Reporting (24/7):

1-800-533-2328 (Press 4)

Available 24/7, 365 days a year

If your debit or credit card is lost, stolen, or compromised, call this line immediately. Freedom First CU offers zero-liability protection and will issue a replacement card within 24–48 hours. Fraud specialists are trained to act swiftly and can freeze your account, initiate investigations, and restore funds within one business day in most cases.

International Member Support (for members traveling or living abroad):

1-800-533-2328 (Press 5)

Available 24/7 with multilingual support

Freedom First CU recognizes that members travel, retire overseas, or relocate for work. This line offers support in Spanish, French, and Mandarin, and can assist with international wire transfers, foreign ATM usage, and currency conversion questions.

For members who prefer written communication, all support lines are also accessible via secure email at support@freedomfirstcu.org and through the secure messaging portal in the Freedom First mobile app.

How to Reach Freedom First CU in Roanoke: Southwest VA Banking – Official Customer Support Support

Freedom First Credit Union offers multiple channels to ensure every member can access support in the way that’s most convenient for them. Whether you prefer speaking with a live representative, using digital tools, or visiting in person, Freedom First CU has you covered.

1. Phone Support

As outlined above, calling the toll-free number (1-800-533-2328) remains the fastest way to resolve urgent issues. For non-urgent inquiries, calling during business hours ensures shorter wait times. The credit union also offers callback options—if you’re placed on hold, you can request a free callback instead of waiting on the line.

2. In-Person Branch Visits

Freedom First CU operates over 20 branches across Southwest Virginia, including its flagship Roanoke headquarters at 1001 N. Jefferson Street, Roanoke, VA 24011. All branches offer full-service banking, including loan applications, notary services, safe deposit boxes, and dedicated financial advisors. Appointments are encouraged for complex matters like mortgages or business planning and can be scheduled online or by phone.

3. Online Banking Portal

Visit www.freedomfirstcu.org and log in to your account. The portal includes a “Help & Support” tab with live chat, a searchable knowledge base, and secure messaging. You can upload documents, request account statements, report discrepancies, and even schedule virtual appointments with financial counselors—all without leaving your browser.

4. Mobile App Support

The Freedom First CU mobile app (available on iOS and Android) features a “Help Center” with AI-powered chat, step-by-step tutorials, and one-touch access to customer service. The app also includes biometric login (Face ID, Touch ID), instant card freeze/unfreeze, and real-time fraud alerts.

5. Secure Email & Mail

For non-urgent matters, members can send secure messages via the online portal or email support@freedomfirstcu.org. Responses are typically provided within 24–48 business hours. For formal correspondence (e.g., dispute letters, loan applications), mail can be sent to:

Freedom First Credit Union
Member Services Department
1001 N. Jefferson Street
Roanoke, VA 24011

6. Social Media Support

Freedom First CU monitors its official social media accounts for member inquiries. You can message them via:

• Facebook: facebook.com/freedomfirstcu
• Twitter/X: @freedomfirstcu
• Instagram: @freedomfirstcu

While social media is not for sensitive account information, it’s an excellent channel for general questions, feedback, and reporting service issues. Responses are typically provided within 2–4 hours during business days.

7. Virtual Financial Counseling

Freedom First CU offers free, one-on-one virtual financial coaching sessions with certified counselors. These 30–60 minute sessions cover budgeting, credit repair, debt management, and retirement planning. Schedule through the website or by calling the main number and asking for “Financial Wellness Services.”

Worldwide Helpline Directory

Freedom First Credit Union understands that its members live, work, and travel across the globe. Whether you’re stationed overseas with the military, retired in Costa Rica, or studying abroad in Germany, Freedom First CU ensures you can access support no matter where you are.

Below is a comprehensive worldwide helpline directory for Freedom First CU members:

United States & Canada:

Toll-Free: 1-800-533-2328

Standard Rate: Available nationwide

United Kingdom:

Toll-Free: 0800 032 0347 (from UK landlines)

International: +1-800-533-2328 (call collect or via VoIP)

Time Zone: EST (UTC-5)

Australia:

Toll-Free: 1800 885 288 (via Australian VoIP services)

International: +1-800-533-2328

Time Zone: EST (Australia is 16–17 hours ahead)

Germany:

Toll-Free: 0800 183 0588 (via VoIP)

International: +1-800-533-2328

Time Zone: CET (UTC+1) — 6 hours ahead of EST

France:

Toll-Free: 0800 915 892 (via VoIP)

International: +1-800-533-2328

Time Zone: CET (UTC+1)

Japan:

Toll-Free: 0053 110 5332328 (via NTT Global)

International: +1-800-533-2328

Time Zone: JST (UTC+9) — 14 hours ahead of EST

Mexico:

Toll-Free: 01 800 881 0518 (from Mexican landlines)

International: +1-800-533-2328

Time Zone: CST (UTC-6) — 1 hour behind EST

China:

International: +1-800-533-2328 (via international calling card or WeChat/WhatsApp VoIP)

Time Zone: CST (UTC+8) — 13 hours ahead of EST

India:

International: +1-800-533-2328 (via Vodafone, Airtel, or Google Voice)

Time Zone: IST (UTC+5:30) — 10.5 hours ahead of EST

South Korea:

International: +1-800-533-2328

Time Zone: KST (UTC+9) — 14 hours ahead of EST

Latin America (Brazil, Colombia, Chile):

International: +1-800-533-2328

Time Zone: Varies (EST to UTC-3)

For Members Using VoIP Services (Zoom, Skype, WhatsApp, Google Voice):

Simply dial +1-800-533-2328. Most VoIP providers route toll-free numbers internationally at no additional cost. For best results, use a stable Wi-Fi connection and enable “Call Through” in your app settings.

Important Notes:

- Freedom First CU does not charge members for international calls made to its support lines. However, your local telecom provider may apply charges if you’re not using a VoIP or toll-free service.

- For security, never provide your account number or PIN over unsecured networks. Always use encrypted channels or the official app.

- If you’re unable to reach support, email support@freedomfirstcu.org with your name, member number, and preferred callback time. A representative will contact you within 24 hours.

About Freedom First CU in Roanoke: Southwest VA Banking – Official Customer Support – Key Industries and Achievements

Freedom First Credit Union’s impact extends far beyond individual banking services. As a pillar of the Southwest Virginia economy, the credit union plays a vital role in supporting key industries that drive regional growth and stability.

1. Healthcare

With major hospitals including Carilion Clinic and Lewis Gale Medical Center located in Roanoke, Freedom First CU has developed specialized financial products for healthcare workers. These include low-interest personal loans for nurses and technicians, deferred payment plans for medical school graduates, and employer-partnered payroll deduction programs. The credit union also sponsors continuing education grants for medical staff and has donated over $1.2 million to local healthcare initiatives since 2018.

2. Education

Freedom First CU partners with over 40 school districts and universities in Southwest Virginia, including Virginia Tech, Radford University, and Roanoke College. It offers tuition assistance loans with 0% interest for educators, free financial literacy workshops for students, and scholarship programs for first-generation college attendees. In 2023, Freedom First CU awarded $350,000 in scholarships and funded 12 “Financial Fitness” labs in public schools.

3. Agriculture & Small Business

In rural counties like Floyd, Montgomery, and Giles, Freedom First CU is the primary financial partner for family farms and agribusinesses. The credit union provides equipment financing, crop loan lines, and USDA-backed farm loans with flexible repayment terms. It also operates a dedicated Small Business Development Center (SBDC) in Roanoke, offering free business planning, grant writing assistance, and access to microloans under $50,000. Since 2020, Freedom First CU has approved over 1,800 small business loans totaling more than $210 million.

4. Military & Veterans

With multiple military installations—including Fort Pickett and the Roanoke VA Medical Center—Freedom First CU is a leading provider of financial services for active-duty personnel, veterans, and military families. It offers VA home loans with no down payment, military-specific savings accounts with higher interest rates, and free credit monitoring through its “Veteran Financial Wellness” program. In 2023, the credit union was named “Military-Friendly Employer” by Military Times for the fifth consecutive year.

5. Technology & Innovation

Freedom First CU has invested heavily in fintech innovation. In 2022, it launched “Freedom First Pay,” a real-time peer-to-peer payment platform that rivals Zelle and Venmo but with no fees and instant settlement. The credit union also developed an AI-powered budgeting assistant called “FinCoach,” which analyzes spending patterns and offers personalized savings tips. These tools have earned Freedom First CU multiple FinTech Innovation Awards from the Credit Union National Association (CUNA).

Achievements & Recognition:

• Ranked

  1 in Customer Satisfaction in Virginia by J.D. Power (2023)

• Named “Top Credit Union in the Southeast” by American Banker (2022)
• 2024 Best Places to Work in Virginia by Virginia Business Magazine
• Over $15 million returned to members in 2023 through lower fees and higher dividends
• 100% digital onboarding capability—members can open accounts in under 10 minutes
• Carbon-neutral branches since 2021, with solar-powered ATMs and paperless statements for 92% of members

These achievements reflect Freedom First CU’s commitment to excellence—not just in service delivery, but in ethical leadership, community investment, and innovation.

Global Service Access

Freedom First Credit Union’s reach extends far beyond the borders of Southwest Virginia. Through strategic partnerships and digital infrastructure, members can access their accounts and receive support from virtually anywhere in the world.

1. International ATM Access

Freedom First CU members enjoy surcharge-free access to over 55,000 ATMs worldwide through the CO-OP Network and Allpoint. Simply look for the CO-OP logo on ATMs in over 150 countries—including Canada, Mexico, the UK, Australia, Japan, and Germany. No foreign transaction fees apply when using these ATMs.

2. Global Debit & Credit Card Usage

All Freedom First CU debit and credit cards are enabled for international use. Members can make purchases and withdraw cash abroad without paying foreign exchange fees—a rare benefit among U.S. financial institutions. Cards are also protected by Mastercard’s Global Emergency Services, which provides emergency cash advances and card replacement anywhere in the world.

3. Multi-Currency Account Support

While Freedom First CU accounts are denominated in USD, members can use the online banking portal to view balances in EUR, GBP, CAD, and AUD for travel planning purposes. Real-time exchange rates are displayed, and members can lock in favorable rates before traveling.

4. Remote Account Management

From anywhere with internet access, members can:

• Transfer funds between accounts
• Pay bills via online bill pay
• Deposit checks using mobile check deposit
• Apply for loans and track application status
• Update personal information and contact details

5. Global Financial Counseling

Members living abroad can schedule virtual appointments with Freedom First CU’s certified financial counselors via Zoom or Microsoft Teams. These sessions cover topics such as international tax implications, currency risk management, and cross-border estate planning.

6. Emergency Cash Assistance

If a member loses their card or runs out of cash while traveling, Freedom First CU offers emergency cash disbursement services. Contact the 24/7 Card Services line (1-800-533-2328, Press 4), and a cash advance of up to $1,000 can be wired to a participating Western Union or MoneyGram location within 2 hours.

Freedom First CU’s global access model is designed for the modern, mobile member—whether you’re a digital nomad, a retiree in Florida, or a student studying in London. Your financial security doesn’t end at the border.

FAQs

What is the official customer support number for Freedom First CU in Roanoke?

The official toll-free customer support number for Freedom First Credit Union is 1-800-533-2328. This number connects you to all departments, including personal banking, business services, loans, and card support.

Is Freedom First CU a bank?

No, Freedom First CU is a credit union—not a bank. It is a not-for-profit, member-owned financial cooperative. This means profits are returned to members in the form of lower fees, higher savings rates, and better loan terms.

Can I access Freedom First CU services outside of Virginia?

Yes. Freedom First CU serves members across the United States and internationally through its digital platforms, nationwide ATM networks, and global customer support lines.

How do I report fraud on my Freedom First CU account?

Call 1-800-533-2328 and press 4 at any time, 24/7. You can also freeze your card instantly via the mobile app. Fraud specialists will investigate and restore funds within one business day.

Do you offer loans for small businesses?

Yes. Freedom First CU offers a full range of small business loans, including term loans, lines of credit, SBA loans, and equipment financing. Business members can apply online or by calling the dedicated business support line (press 2 on the main number).

Are there any fees for using Freedom First CU’s mobile app?

No. The Freedom First CU mobile app is completely free to download and use. There are no transaction fees, no subscription costs, and no hidden charges.

Can I open an account if I don’t live in Roanoke?

Yes. Freedom First CU’s field of membership includes anyone who lives, works, worships, or attends school in Southwest Virginia, as well as employees of select partner organizations. You can check eligibility online at www.freedomfirstcu.org/join.

How long does it take to get a loan approved?

Personal loans can be approved within minutes for qualified applicants. Mortgages and business loans typically take 3–7 business days, depending on documentation. You can track your application status in real time through the online portal.

Does Freedom First CU offer online banking?

Yes. Freedom First CU’s online banking platform offers bill pay, mobile check deposit, account transfers, budgeting tools, and secure messaging with customer service.

What if I need help after business hours?

For urgent matters like lost cards or suspected fraud, call 1-800-533-2328 and press 4—support is available 24/7. For non-urgent issues, use the secure messaging feature in the app or website; responses are typically provided within 24 hours.

Conclusion

Freedom First Credit Union in Roanoke is more than a financial institution—it’s a community pillar, a champion of financial inclusion, and a model of ethical banking in Southwest Virginia. With its unwavering commitment to member service, innovative digital tools, and deep roots in the region’s key industries, Freedom First CU sets the standard for what a credit union can achieve.

Whether you’re a longtime member or new to the area, knowing how to reach Freedom First CU’s official customer support is essential. From the toll-free number 1-800-533-2328 to the 24/7 card services line, from in-branch consultations to global mobile access, Freedom First CU ensures that help is always within reach.

As the financial landscape becomes increasingly complex and impersonal, Freedom First CU remains a refreshing exception—where real people, real expertise, and real compassion guide every interaction. By choosing Freedom First CU, you’re not just selecting a bank—you’re joining a community that believes your financial well-being matters.

For the most reliable, responsive, and member-focused banking experience in Southwest Virginia, remember: Freedom First CU is here for you—always.