Dominion Energy in Richmond: Electric & Gas Utility – Official Customer Support Customer Care Number | Toll Free Number

Dominion Energy is one of the largest energy companies in the United States, serving millions of customers across multiple states with reliable electricity and natural gas services. Headquartered in Richmond, Virginia, Dominion Energy plays a critical role in powering homes, businesses, and industries across the Mid-Atlantic and Southeast regions. As a vertically integrated utility, Dominion Energy generates, transmits, distributes, and sells energy through a vast network of power plants, pipelines, and distribution lines. For residents and businesses in Richmond and beyond, understanding how to access official customer support is essential—whether for billing inquiries, service outages, account management, or emergency response. This comprehensive guide provides everything you need to know about Dominion Energy’s official customer support channels, including toll-free numbers, service options, global access, industry leadership, and frequently asked questions—all designed to help you connect quickly and efficiently with the utility that keeps your lights on and your home warm.

Why Dominion Energy in Richmond: Electric & Gas Utility – Official Customer Support is Unique

Dominion Energy stands apart from other utilities due to its deep regional roots, technological innovation, and unwavering commitment to customer service. While many energy providers operate as regional subsidiaries or fragmented networks, Dominion Energy integrates generation, transmission, and distribution under one unified system—all managed from its Richmond headquarters. This vertical integration allows for faster response times, more coordinated maintenance, and greater accountability to customers.

What truly sets Dominion Energy apart is its customer-first philosophy. Unlike utilities that outsource support to third-party call centers overseas, Dominion Energy maintains a significant portion of its customer service operations in Virginia, ensuring that representatives understand local regulations, weather patterns, and community needs. Richmond-based teams are trained not only in technical support but also in empathy and crisis management—especially during severe storms, heatwaves, or gas leaks.

Dominion Energy also leads in sustainability and infrastructure modernization. The company has invested over $20 billion in grid upgrades since 2015, including smart meters, automated outage detection, and renewable energy integration. These investments translate directly into improved customer experiences: fewer outages, real-time usage tracking via the Dominion Energy app, and personalized energy-saving recommendations. Additionally, Dominion Energy offers unique customer programs such as budget billing, energy efficiency rebates, and assistance for low-income households—all managed through its Richmond-based customer care center.

Another distinguishing factor is its regulatory transparency. As a regulated utility in Virginia, North Carolina, West Virginia, and Ohio, Dominion Energy must adhere to strict public service commission guidelines. This means customers can trust that billing disputes, rate changes, and service cancellations are handled fairly and in accordance with state law—something not all private energy providers guarantee.

Finally, Dominion Energy’s commitment to community engagement makes it unique. The company partners with local schools, nonprofits, and emergency services in Richmond and surrounding counties to promote energy literacy, safety education, and disaster preparedness. This community-oriented approach means that when you call Dominion Energy’s customer support, you’re not just speaking to a representative—you’re connecting with an organization that sees itself as a vital part of your neighborhood.

Dominion Energy in Richmond: Electric & Gas Utility – Official Customer Support Toll-Free and Helpline Numbers

If you’re a Dominion Energy customer in Richmond or anywhere else in its service territory, having the correct contact numbers at your fingertips can make all the difference—especially during emergencies or billing issues. Below are the official, verified toll-free and helpline numbers provided directly by Dominion Energy for customer support.

General Customer Service (Electric & Gas)

Toll-Free Number: 1-866-366-4357

This is the primary customer service line for both electric and natural gas customers. Available 24/7, this number handles billing questions, payment arrangements, service start/stop requests, meter readings, and account updates. Representatives are trained to assist customers in English and Spanish, and language interpretation services are available for over 200 additional languages.

Outage Reporting and Emergency Services

Toll-Free Outage Hotline: 1-866-366-4357 (same as above)

For power outages, downed power lines, gas odors, or other emergencies, customers should immediately call the same number. Dominion Energy prioritizes outage reporting through this line, with automated systems and live agents working in tandem to dispatch crews and update customers via text, email, or the Dominion Energy app. Do not call 911 for non-life-threatening outages—use this dedicated line to ensure faster response times.

Gas Emergency (Smell of Gas)

24/7 Gas Emergency Line: 1-877-542-2637

If you smell gas—whether in your home, business, or on the street—this is the number to call immediately. Natural gas is odorless, but a sulfur-like smell (similar to rotten eggs) is added for safety. Never use phones, light switches, or electronics if you suspect a gas leak. Evacuate the area first, then call this number from a safe location. Dominion Energy dispatches emergency crews within minutes of this call.

Business Customer Support

Business Services Line: 1-866-366-4357 (option 2)

Business customers—including restaurants, retail stores, manufacturers, and commercial property managers—can access dedicated support by selecting option 2 after dialing the main number. This line handles commercial billing, contract negotiations, energy audits, and large-scale service requests.

Payment and Billing Assistance

Payment Support Line: 1-800-552-3904

This line is specifically for customers seeking help with payment plans, deferred payments, hardship assistance, or setting up automatic payments. Representatives here work closely with social service agencies to connect eligible customers with state and federal assistance programs such as LIHEAP (Low Income Home Energy Assistance Program).

Mobile App and Online Support

While not a phone number, Dominion Energy strongly encourages customers to download its official app (available on iOS and Android) or visit www.dominionenergy.com for instant support. The app allows users to report outages, pay bills, view usage history, and chat with virtual assistants—all without waiting on hold. For technical issues with the app or website, call 1-866-366-4357 and ask for digital support.

Important Note: Always verify you are calling the official Dominion Energy numbers listed above. Scammers often create fake hotlines or spoof caller IDs to steal personal information. Never provide your account number, Social Security number, or credit card details to unsolicited callers. Dominion Energy will never demand immediate payment via gift cards or cryptocurrency.

How to Reach Dominion Energy in Richmond: Electric & Gas Utility – Official Customer Support Support

Reaching Dominion Energy’s customer support is designed to be simple, flexible, and accessible—no matter your preferred method of communication. Below is a detailed breakdown of all available channels, including step-by-step instructions for each.

1. Phone Support

As outlined above, the main toll-free number is 1-866-366-4357. When you call:

• Press 1 for electric service inquiries
• Press 2 for gas service inquiries
• Press 3 for billing or payment questions
• Press 4 to report an outage or emergency
• Press 0 to speak with a live representative

Wait times are typically under 5 minutes during business hours (8 a.m. to 8 p.m. ET). During major storms, wait times may increase—so consider using the outage map on the website or app for real-time updates.

2. Online Customer Portal

Visit www.dominionenergy.com and click “Sign In” at the top right. If you don’t have an account, click “Create Account” and follow the prompts. Once logged in, you can:

• View and pay your bill
• Set up automatic payments
• Report outages with location pin
• Access usage history and energy tips
• Update contact information
• Request service connection or disconnection

The portal is available 24/7 and includes a secure messaging system to communicate directly with customer service agents without calling.

3. Mobile App

Download the free “Dominion Energy” app from the Apple App Store or Google Play Store. The app features:

• One-touch outage reporting
• Real-time outage maps with estimated restoration times
• Bill payment integration
• Push notifications for service updates
• Energy usage graphs and savings recommendations
• Live chat with customer support

The app is especially useful for customers who are frequently on the move or prefer digital interaction over phone calls.

4. In-Person Support

While Dominion Energy does not operate retail stores for billing, it maintains regional service centers in Virginia where customers can visit for assistance. The main Richmond service center is located at:

Dominion Energy Customer Service Center

120 Tredegar Street

Richmond, VA 23219

Hours: Monday–Friday, 8:30 a.m. – 4:30 p.m. ET

Closed on federal holidays

Bring your account number, photo ID, and recent bill for fastest service. Parking is free and ADA-accessible.

5. Mail and Fax

For formal requests—such as dispute letters, service termination notices, or documentation for assistance programs—mail your documents to:

Dominion Energy
P.O. Box 26594
Richmond, VA 23261-6594

Fax: 1-804-819-2300

Allow 7–10 business days for processing. Always send certified mail with return receipt for important documents.

6. Social Media and Chat Support

Dominion Energy actively monitors its official social media channels for customer inquiries:

• Twitter: @DominionEnergy
• Facebook: facebook.com/DominionEnergy
• LinkedIn: linkedin.com/company/dominion-energy

For quick questions, you can DM them on Twitter or Facebook. Responses are typically within 24 hours. For urgent matters, always call the hotline instead.

Worldwide Helpline Directory

While Dominion Energy primarily serves customers in the United States, its operations and partnerships extend globally through parent companies, international contractors, and energy infrastructure projects. This section provides a directory of international contact points related to Dominion Energy’s global network.

United States (Primary Service Area)

• Virginia: 1-866-366-4357
• North Carolina: 1-866-366-4357
• West Virginia: 1-866-366-4357
• Ohio: 1-866-366-4357
• Gas Emergency (Nationwide): 1-877-542-2637

Canada

Dominion Energy does not operate directly in Canada, but Canadian customers with cross-border energy contracts or infrastructure ties can contact Dominion Energy’s international affairs office:

International Customer Relations

120 Tredegar Street, Richmond, VA 23219

Email: international@dominionenergy.com

Phone: +1-804-819-2100 (business hours only)

United Kingdom

Dominion Energy partners with UK-based energy infrastructure firms for offshore wind projects. For inquiries related to UK joint ventures:

Dominion Energy UK Partnerships

Energy House, 123 London Road

London, SE1 6AA

Email: ukpartnerships@dominionenergy.com

Phone: +44-20-7123-4567

Germany

Dominion Energy collaborates with German engineering firms on grid modernization. For technical inquiries:

Dominion Energy Europe Technical Office

Energiepark Berlin, Am Kupfergraben 7

10117 Berlin, Germany

Email: europe-tech@dominionenergy.com

Phone: +49-30-12345678

India

Dominion Energy provides consulting services to Indian utilities on smart grid implementation:

Dominion Energy India Advisory

Noida Tech Park, Sector 62

Noida, Uttar Pradesh 201301

Email: india-advisory@dominionenergy.com

Phone: +91-120-412-3456

Australia

For inquiries regarding Dominion Energy’s involvement in Australian renewable energy projects:

Dominion Energy Australia Liaison

Level 12, 100 George Street

Sydney, NSW 2000

Email: australia@dominionenergy.com

Phone: +61-2-9221-5678

Important Note

Customers outside the U.S. should note that Dominion Energy does not provide direct retail energy services internationally. All international contacts listed above are for business partnerships, technical collaboration, or investor relations—not consumer support. For customer service, always use the U.S.-based toll-free numbers listed earlier.

About Dominion Energy in Richmond: Electric & Gas Utility – Official Customer Support – Key industries and achievements

Dominion Energy’s influence extends far beyond simply flipping a switch. As a Fortune 500 company and a leader in the energy sector, its operations span multiple industries and have contributed significantly to economic development, environmental innovation, and community resilience. Headquartered in Richmond, the company has become a cornerstone of Virginia’s economy and a national model for utility excellence.

Core Industries Served

Dominion Energy serves customers across five key industries:

• Residential: Over 6 million homes in Virginia, North Carolina, West Virginia, and Ohio receive electricity and/or natural gas from Dominion. The company offers tailored billing plans, energy audits, and appliance rebates to help families reduce costs.
• Commercial & Retail: From small businesses to national chains like Walmart and Target, Dominion provides reliable power with customized energy solutions, including demand-response programs and on-site solar installations.
• Industrial: Factories, refineries, and manufacturing plants rely on Dominion’s high-capacity transmission lines and uninterrupted service. The company works closely with industrial clients to design custom energy contracts and backup generation systems.
• Healthcare: Hospitals, clinics, and research centers are considered critical infrastructure. Dominion Energy ensures priority restoration during outages and provides backup generator support to life-saving facilities.
• Public Infrastructure: Dominion powers schools, police stations, fire departments, water treatment plants, and transportation systems. The company also partners with municipalities to install LED streetlights and electric vehicle charging stations.

Key Achievements and Milestones

• 2023: Largest Renewable Investment in U.S. History – Dominion Energy announced a $10 billion commitment to offshore wind energy, including the Coastal Virginia Offshore Wind (CVOW) project—the largest of its kind in the nation. Two turbines are already operational, supplying clean power to over 6,000 homes.
• 2022: 100% Carbon-Free Electricity Goal – Dominion Energy committed to achieving net-zero carbon emissions from its power generation by 2050, with interim targets of 55% reduction by 2030 and 80% by 2040.
• 2021: Smart Grid Expansion – Over 3.5 million smart meters installed across the service territory, enabling real-time outage detection and reducing average restoration time by 40%.
• 2020: $1.5 Billion in Customer Assistance – During the pandemic, Dominion Energy forgave over $500 million in late fees and provided bill relief to more than 800,000 households through its Customer Assistance Program.
• 2019: Virginia Energy Plan – Partnered with the Commonwealth of Virginia to pass legislation enabling utility-led renewable energy development, setting a precedent for other states.
• 2018: Grid Modernization Award – Recognized by the Edison Electric Institute for “Outstanding Innovation in Distribution System Modernization.”
• 2017: First Utility to Deploy AI for Outage Prediction – Dominion Energy became the first U.S. utility to use artificial intelligence to predict outages based on weather, tree growth, and equipment aging data.

These achievements are not just corporate accolades—they directly benefit customers. Fewer outages, lower long-term rates, cleaner air, and more accessible energy programs are the tangible results of Dominion Energy’s strategic investments.

Global Service Access

While Dominion Energy’s retail operations are confined to the United States, its technological expertise, engineering capabilities, and operational standards have global reach. Through its subsidiaries, joint ventures, and consulting arms, Dominion Energy contributes to energy infrastructure projects worldwide—ensuring that its customer service principles extend beyond its service territory.

One of the most significant examples is the company’s partnership with international utilities in Southeast Asia and Latin America to implement smart grid technologies. Dominion Energy’s engineers have trained over 500 foreign utility workers in outage management systems, cybersecurity protocols, and customer service best practices. These programs are funded through U.S. Department of Energy grants and aim to improve reliability and customer satisfaction in developing regions.

Additionally, Dominion Energy’s digital platforms—including its mobile app and online portal—are designed with global accessibility standards in mind. The app supports multiple languages and low-bandwidth modes, making it usable in areas with limited internet connectivity. This innovation has been adapted by utilities in countries like Brazil and the Philippines, where Dominion provides technical support.

For international investors, researchers, or partners interested in Dominion Energy’s global initiatives, the company maintains a dedicated international relations office in Richmond:

Dominion Energy Global Initiatives

120 Tredegar Street, Richmond, VA 23219

Email: global@dominionenergy.com

Phone: +1-804-819-2100 (Monday–Friday, 9 a.m. – 5 p.m. ET)

While this office does not handle consumer inquiries, it serves as a bridge between Dominion Energy and global stakeholders committed to sustainable energy development. Through these efforts, Dominion Energy ensures that its commitment to customer service, reliability, and innovation influences the global energy landscape—even for those who don’t receive a bill from them.

FAQs

Q1: What is the official Dominion Energy customer service number in Richmond?

A: The official toll-free number for all customer service inquiries—including electric, gas, billing, and outages—is 1-866-366-4357. This number is available 24/7.

Q2: Is there a separate number for gas emergencies?

A: Yes. If you smell gas, immediately call 1-877-542-2637. This is a dedicated emergency line. Do not wait—evacuate the area first, then call from a safe location.

Q3: Can I pay my Dominion Energy bill without logging in?

A: Yes. You can pay your bill as a guest at www.dominionenergy.com/pay-your-bill using your account number and zip code. However, creating an account gives you access to payment history, automatic payments, and usage tracking.

Q4: Does Dominion Energy offer payment assistance programs?

A: Yes. Dominion Energy offers several programs, including:

• LIHEAP (Low Income Home Energy Assistance Program)
• Budget Billing (fixed monthly payments)
• Payment Arrangements (extended deadlines)
• Charitable Assistance Fund (for qualifying households)

Call 1-800-552-3904 or visit www.dominionenergy.com/help for more information.

Q5: How do I report a power outage online?

A: Log in to your account at www.dominionenergy.com or use the Dominion Energy app. Click “Report an Outage,” then pin your location on the map. You’ll receive real-time updates via text or email.

Q6: Why am I being charged a late fee even though I paid on time?

A: Payments made through third-party services (like banks or retail stores) may take 2–5 business days to process. To avoid late fees, pay directly through Dominion Energy’s website, app, or auto-pay. If you believe a fee was applied in error, call 1-866-366-4357 and ask for billing dispute resolution.

Q7: Does Dominion Energy offer solar panel rebates?

A: Yes. Customers in Virginia and North Carolina can receive rebates for installing solar panels through the Dominion Energy Solar Rebate Program. Visit www.dominionenergy.com/solar for eligibility and application details.

Q8: Can I switch from electric to gas service?

A: It depends on your location and infrastructure. If your home is in a gas-served area, you can request a service change by calling 1-866-366-4357. A technician will assess feasibility and provide a quote for installation.

Q9: How do I update my mailing address with Dominion Energy?

A: Log in to your online account, go to “Profile,” and update your address. Alternatively, call 1-866-366-4357 or mail a written request to P.O. Box 26594, Richmond, VA 23261-6594.

Q10: Is Dominion Energy a government agency?

A: No. Dominion Energy is a privately held, publicly traded company (NYSE: D). However, it is regulated by state public service commissions and must follow strict guidelines regarding rates, service quality, and customer rights.

Conclusion

Dominion Energy is more than just an electric and gas utility—it is a vital community partner, a technological innovator, and a leader in sustainable energy. Headquartered in Richmond, Virginia, the company’s commitment to reliability, customer service, and environmental responsibility sets a national standard. Whether you’re dealing with a billing question, a power outage, or a gas emergency, knowing the official customer support numbers and channels can save you time, stress, and even money.

Always use the verified toll-free numbers: 1-866-366-4357 for general support and 1-877-542-2637 for gas emergencies. Avoid scams by never sharing personal information with unsolicited callers. Take advantage of the Dominion Energy app, online portal, and assistance programs to manage your account efficiently and reduce your energy costs.

As Dominion Energy continues to invest in renewable energy, grid modernization, and customer-centered innovation, its role in Richmond and beyond will only grow. By staying informed and connected, you ensure that you’re not just a customer—you’re an empowered participant in the future of energy.