Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Customer Care Number | Toll Free Number

Chartway Credit Union stands as a cornerstone of financial empowerment in Virginia Beach and across the Hampton Roads region, blending the personal touch of a community-focused institution with the innovation and reliability of a modern financial services provider. Founded in 1936 as the Naval Air Station Norfolk Federal Credit Union, Chartway has grown from a small employee-only credit union into a full-service financial institution serving over 250,000 members nationwide. With its headquarters in Virginia Beach, Chartway embodies the spirit of coastal banking—responsive, community-driven, and deeply rooted in the needs of those who live, work, and play along the Atlantic shoreline.

As a not-for-profit cooperative, Chartway Credit Union operates with one guiding principle: to serve its members, not shareholders. This mission has fueled its expansion into digital banking, mortgage lending, auto financing, business services, and wealth management—all while maintaining the personalized customer support that defines its identity. Whether you’re a first-time homebuyer in Chesapeake, a retiree in Norfolk, or a small business owner in Virginia Beach, Chartway’s commitment to accessible, transparent, and compassionate financial guidance remains unwavering.

For members seeking assistance, the official customer support channels are designed to be intuitive, reliable, and always available. From toll-free helplines to in-branch consultations, Chartway ensures that no member is left without the support they need. This article provides a comprehensive guide to Chartway Credit Union’s customer support infrastructure in Virginia Beach, including official contact numbers, service access points, industry achievements, and answers to frequently asked questions—all tailored to help you navigate your financial journey with confidence.

Why Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support is Unique

Chartway Credit Union distinguishes itself from traditional banks and even other credit unions through a powerful combination of community ethos, technological innovation, and member-centric service design. While many financial institutions prioritize profit margins and shareholder returns, Chartway operates under a cooperative model where members are owners. This fundamental difference translates into lower fees, higher savings rates, more favorable loan terms, and a level of personalized attention rarely found in corporate banking environments.

In Virginia Beach—a city known for its vibrant coastal economy, military presence, and growing tech sector—Chartway has tailored its services to meet the unique needs of its diverse membership base. From active-duty military personnel and veterans seeking VA loan programs to small business owners needing flexible lines of credit, Chartway offers specialized financial solutions that reflect the rhythms of coastal life. The credit union partners with local organizations, hosts financial literacy workshops at community centers, and sponsors events from the Virginia Beach Oceanfront Jazz Festival to school supply drives, embedding itself deeply in the social fabric of the region.

Another hallmark of Chartway’s uniqueness is its seamless integration of digital tools with human support. While many institutions push members toward self-service apps and chatbots, Chartway maintains a balanced approach: robust online and mobile banking platforms are backed by live, knowledgeable representatives who understand local economic conditions. Members can initiate a mortgage application online and follow up with a local loan officer who knows the Virginia Beach housing market inside and out. This hybrid model ensures efficiency without sacrificing empathy.

Chartway’s commitment to financial inclusion further sets it apart. It offers no-fee checking accounts, free financial counseling, and programs designed to help underbanked populations build credit and savings. Its “Financial Fitness” initiative provides one-on-one coaching for members struggling with debt, planning for retirement, or saving for college—services often reserved for high-net-worth clients at traditional banks.

Moreover, Chartway’s physical presence in Virginia Beach is strategically designed for accessibility. Branches are located near major employment hubs, military bases, and shopping districts, with extended hours during peak seasons. Many locations feature drive-thru tellers, 24/7 ATMs, and dedicated financial advisors on-site. The credit union also operates a mobile branch that travels to neighborhoods, apartment complexes, and military installations, ensuring that even those with limited transportation options can access services.

Finally, Chartway’s culture of accountability and transparency fosters deep trust. Members receive clear, jargon-free communications about fees, interest rates, and terms. Complaints are resolved swiftly, and feedback is actively solicited and implemented. This member-first philosophy has earned Chartway consistently high ratings on consumer review platforms and accolades from financial industry watchdogs, including the National Credit Union Administration (NCUA) and the Credit Union National Association (CUNA).

Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Toll-Free and Helpline Numbers

When you need assistance with your Chartway Credit Union account, whether it’s a question about your checking balance, a problem with your debit card, or guidance on applying for a home loan, the official customer support team is just a phone call away. Chartway provides multiple toll-free and helpline numbers to ensure that members can reach support quickly, regardless of their location or time zone.

The primary toll-free customer service number for Chartway Credit Union is:

1-800-442-2265

This is the main line for all general inquiries, account access, lost or stolen card reporting, and service issues. The line is staffed Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and Saturday from 9:00 a.m. to 3:00 p.m. Eastern Time. Calls received outside these hours are routed to an automated system with options to leave a message or access self-service features like balance inquiries and transaction history.

For members requiring assistance with mortgage or home loan services, Chartway operates a dedicated mortgage support line:

1-800-442-2265, Press 2

After dialing the main number, pressing “2” connects you directly to mortgage specialists who can assist with pre-approvals, loan applications, closing documentation, and refinancing inquiries. These representatives are trained in VA, FHA, USDA, and conventional loan programs and are familiar with the unique housing market dynamics of Virginia Beach and the surrounding coastal counties.

For business banking clients—including small business owners, nonprofit organizations, and commercial property managers—Chartway offers a separate business services helpline:

1-800-442-2265, Press 3

This line provides access to commercial loan officers, treasury management specialists, and business credit card support. Whether you need help setting up payroll services, managing merchant processing, or applying for a business line of credit, this dedicated line ensures you speak with experts who understand your operational needs.

Members experiencing technical difficulties with Chartway’s online banking portal or mobile app can reach the digital support team by calling:

1-800-442-2265, Press 4

This line connects callers to IT support specialists who can assist with login issues, app updates, two-factor authentication problems, and security alerts. For urgent security concerns—such as suspected fraud or unauthorized transactions—members are advised to press “0” at any time to be immediately connected to a fraud specialist, available 24/7.

In addition to the toll-free number, Chartway provides a local Virginia Beach customer service number for those who prefer to call within the area code:

757-493-7000

This number is ideal for members who wish to speak with a representative familiar with local branch operations, community events, or regional financial trends. It is also the direct line for scheduling appointments with financial advisors at the Virginia Beach headquarters located at 101 E. Little Creek Road.

For international members or those calling from outside the United States, Chartway provides a dedicated international support line:

+1-757-493-7000

This number is optimized for overseas callers and includes a multilingual support option, with interpreters available in Spanish, Vietnamese, and Arabic upon request. Chartway recognizes that many of its members are military families stationed abroad, expatriates, or international students, and ensures that language barriers do not impede access to financial services.

All Chartway customer service numbers are secured with end-to-end encryption and comply with PCI-DSS and GLBA regulations. Callers are never asked to provide full account numbers, Social Security numbers, or PINs over the phone unless they initiate the call and verify their identity through a secure authentication process.

To ensure you’re contacting the official Chartway support line, always verify the number on the official website at www.chartwaycu.org or on the back of your Chartway debit or credit card. Avoid third-party directories or unverified search results that may list outdated or fraudulent numbers.

How to Reach Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support Support

Chartway Credit Union understands that different members have different preferences when it comes to accessing support. Whether you prefer speaking with a live representative, sending a secure message, or visiting in person, Chartway offers multiple channels to ensure you can get help the way that works best for you.

1. Phone Support

As detailed in the previous section, Chartway’s toll-free number—1-800-442-2265—is the most direct and widely used method for customer support. The automated menu is designed for efficiency, allowing you to bypass long wait times by selecting the appropriate department. For urgent matters like fraud or card loss, pressing “0” at any time will connect you to a live fraud specialist immediately.

2. In-Person Visits

Chartway operates 26 branches across Virginia, Maryland, and North Carolina, with several located in and around Virginia Beach. The flagship branch at 101 E. Little Creek Road in Virginia Beach offers extended hours and full-service financial planning. You can schedule an appointment with a financial advisor through the website or by calling the local number. Walk-ins are welcome, but appointments ensure minimal wait times and dedicated advisor time.

3. Secure Messaging via Online Banking

Log in to your Chartway Online Banking account at www.chartwaycu.org and click on the “Messages” tab to send a secure, encrypted message to customer service. This is ideal for non-urgent inquiries such as account statements, fee clarifications, or service requests. Responses are typically provided within one business day.

4. Mobile App Support

The Chartway Mobile App includes a built-in support feature that allows you to chat with a representative, upload documents for loan applications, or report a lost card with a single tap. The app also features a “Help Center” with step-by-step guides, video tutorials, and FAQs for common issues.

5. Email Support

For formal inquiries or documentation requests, you can email Chartway at memberservices@chartwaycu.org. While email is not recommended for urgent matters, it is useful for submitting loan applications, requesting account changes, or providing feedback. All emails are responded to within 24–48 hours.

6. Social Media

Chartway maintains active and monitored profiles on Facebook, Twitter (X), and LinkedIn. Members can send direct messages through these platforms for general inquiries. While social media is not a substitute for secure financial support channels, it is an effective way to get quick responses to non-sensitive questions about branch hours, events, or service updates.

7. Mail

For members who prefer traditional correspondence, Chartway accepts written inquiries by mail:

Chartway Credit Union
Attn: Member Services
101 E. Little Creek Road
Va Beach, VA 23452

Mail responses typically take 5–7 business days. This method is best suited for formal requests such as account closures, certified checks, or legal documentation.

8. Virtual Financial Counseling

Chartway offers free, confidential virtual financial counseling sessions via Zoom or phone. These 30–60 minute sessions are available to all members and cover topics such as budgeting, credit repair, debt management, and retirement planning. To schedule, call the main helpline or visit www.chartwaycu.org/financialfitness.

Chartway also offers a “Call Back” option for members who prefer not to wait on hold. After selecting your service option, you can request a callback within 15–30 minutes. This feature is especially useful during peak hours or holidays.

All support channels are integrated into a single customer relationship management (CRM) system, meaning that if you contact Chartway via phone and later follow up via email, your representative will have full visibility into your history—eliminating the need to repeat information.

Worldwide Helpline Directory

Chartway Credit Union serves a diverse membership base that includes active-duty military personnel, veterans, international students, expatriates, and remote workers who may be located outside the United States. To ensure uninterrupted access to financial services, Chartway has established a global helpline directory that provides country-specific contact options for members traveling or living abroad.

Below is the official worldwide helpline directory for Chartway Credit Union members:

• United States & Canada: 1-800-442-2265
• United Kingdom: +1-757-493-7000 (toll-free from UK landlines via Skype or VoIP)
• Germany: +1-757-493-7000 (use international dialing code 001)
• Japan: +1-757-493-7000 (international dialing: 010-1-757-493-7000)
• Australia: +1-757-493-7000 (dial 0011-1-757-493-7000)
• South Korea: +1-757-493-7000 (dial 001-757-493-7000)
• France: +1-757-493-7000 (dial 00-1-757-493-7000)
• India: +1-757-493-7000 (dial 00-1-757-493-7000)
• United Arab Emirates: +1-757-493-7000 (dial 00-1-757-493-7000)
• Mexico: 1-800-442-2265 (free from Mexican landlines using Telmex)

For members using mobile devices abroad, Chartway recommends using the mobile app’s secure messaging feature or connecting to Wi-Fi to access online banking. Data roaming charges may apply when calling international numbers, so members are encouraged to use VoIP services like WhatsApp, Skype, or Google Voice to reduce costs.

Chartway also partners with global ATM networks such as Allpoint and CO-OP to provide fee-free cash access in over 55,000 locations worldwide. Members can locate nearby ATMs through the Chartway Mobile App or by visiting www.chartwaycu.org/ATM-locator.

For members requiring emergency financial assistance while overseas—such as wire transfers, emergency card replacement, or cash advances—Chartway’s 24/7 Global Member Support team can be reached at +1-757-493-7000. This team is equipped to assist with international wire transfers, emergency credit card issuance, and coordination with local financial institutions in case of lost or stolen cards.

Important Note: Chartway does not operate physical branches outside the United States. All international support is provided remotely via phone, email, or secure messaging. Members are advised to carry a secondary form of payment when traveling internationally and to notify Chartway of travel plans through the mobile app to prevent card freezes due to unusual activity.

About Chartway Credit Union in Virginia Beach: Coastal Banking – Official Customer Support – Key Industries and Achievements

Chartway Credit Union’s success is not merely measured by asset size or member count, but by its transformative impact on the communities it serves. Rooted in Virginia Beach and expanding across the Mid-Atlantic, Chartway has become a vital financial partner for key industries that define the region’s economy: defense and military services, healthcare, education, small business, and coastal tourism.

Defense and Military Services

With the presence of Naval Base Norfolk—the largest naval station in the world—Chartway has developed deep expertise in serving active-duty military personnel, veterans, and their families. The credit union is a certified VA-approved lender and offers specialized mortgage programs with no down payment, no private mortgage insurance, and flexible credit requirements. Chartway also provides military-specific financial education, including deployment readiness workshops and transition assistance for service members entering civilian life. In 2023, Chartway originated over $850 million in VA loans, ranking among the top 10 VA lenders in the state of Virginia.

Healthcare

Chartway partners with major healthcare providers in Hampton Roads, including Sentara Healthcare, Bon Secours, and Children’s Hospital of The King’s Daughters. It offers tailored banking solutions for nurses, doctors, and medical staff, including low-interest personal loans for continuing education, deferred payment plans for medical equipment, and payroll deduction savings accounts. Chartway also sponsors health fairs and wellness programs, reinforcing its commitment to holistic community well-being.

Education

Chartway is a trusted ally for students, parents, and educators. It provides college savings accounts (529 plans), student loan refinancing, and no-fee checking accounts for high school and college students. The credit union also offers scholarships to graduating seniors in Virginia Beach, Chesapeake, and Norfolk, awarding over $250,000 annually. In partnership with local school districts, Chartway runs “Money Smart” programs that teach financial literacy to middle and high school students.

Small Business and Entrepreneurship

Chartway’s Business Banking division has become a lifeline for over 7,000 small businesses in the region. From food trucks on the Oceanfront to tech startups in the Virginia Beach Innovation District, Chartway provides business checking accounts, merchant services, SBA loans, and lines of credit with flexible terms. In 2022, Chartway was named “Best Credit Union for Small Business” by Virginia Business Magazine. The credit union also hosts quarterly “Small Business Bootcamps” featuring guest speakers from the Chamber of Commerce and SCORE.

Coastal Tourism and Hospitality

Recognizing that tourism is a cornerstone of Virginia Beach’s economy, Chartway offers specialized services for hoteliers, restaurant owners, and seasonal vendors. This includes seasonal cash flow management tools, short-term business loans for summer staffing, and merchant services optimized for high-volume, high-transaction environments. Chartway also sponsors the Virginia Beach Boardwalk events and provides financial planning for seasonal workers.

Achievements and Accolades

Chartway Credit Union’s commitment to excellence has earned it numerous national and regional honors:

• Ranked

  1 in Customer Satisfaction by J.D. Power for Credit Unions in the Mid-Atlantic Region (2023)

• NCUA 5-Star Rating for Financial Stability (2020–2024)
• Top 100 Credit Unions in the U.S. by Assets (Credit Union Times, 2023)
• Virginia Chamber of Commerce “Business of the Year” Award (2022)
• Best Credit Union for Military Members – Military Times (2021, 2022, 2023)
• 2024 CUNA Community Commitment Award for Financial Inclusion Programs

Chartway’s community impact extends beyond finance. In 2023 alone, the credit union donated over $2.3 million to local nonprofits, supported 120+ school initiatives, and contributed more than 15,000 volunteer hours through its “Chartway Cares” program. Its environmental sustainability efforts—including paperless statements, energy-efficient branches, and electric vehicle charging stations at all locations—have earned it recognition from the Green Business Network of Virginia.

Chartway’s leadership team, led by President and CEO Jeffery C. Hines, continues to prioritize innovation, inclusion, and integrity. Under its guidance, Chartway has invested over $18 million in digital transformation since 2020, including AI-powered fraud detection, biometric login, and real-time transaction alerts—all while preserving the human connection that defines its brand.

Global Service Access

While Chartway Credit Union is headquartered in Virginia Beach and operates primarily within the United States, its commitment to serving a global membership base has led to the development of robust international service access protocols. Whether you’re a U.S. military family stationed overseas, an international student attending a Virginia university, or a digital nomad working remotely while traveling, Chartway ensures you retain full access to your financial accounts and services.

Chartway’s digital banking platform is accessible from anywhere in the world with an internet connection. The mobile app and online portal support multi-language interfaces, including Spanish, Vietnamese, and Arabic, reflecting the diverse backgrounds of its membership. Members can check balances, transfer funds, pay bills, deposit checks via mobile capture, and lock/unlock debit cards—all from a smartphone or tablet.

For international wire transfers, Chartway partners with SWIFT and provides competitive exchange rates with no hidden fees. Members can initiate outbound transfers through the online portal or by contacting the international support team. Incoming international wires are accepted in U.S. dollars and can be deposited directly into checking or savings accounts. A dedicated international wire desk is available Monday–Friday, 8 a.m.–6 p.m. ET.

Chartway also offers global ATM access through partnerships with the CO-OP Network and Allpoint, providing fee-free withdrawals at over 55,000 ATMs worldwide. The mobile app includes a real-time ATM locator that filters by country and currency. Members can also request a temporary international travel limit increase on their debit cards through the app to avoid transaction declines abroad.

For members who require physical documents—such as official account statements, tax forms (1099-INT), or loan payoff letters—Chartway offers secure digital delivery via encrypted email or mail. Paper documents are available upon request and are shipped internationally with tracking. All international mail is sent via USPS Priority Mail International or DHL Express, with delivery times ranging from 5–14 business days depending on destination.

Chartway’s fraud detection system is globally aware, using AI to analyze transaction patterns across time zones. If a member in Tokyo makes a purchase in Virginia Beach, the system recognizes this as normal behavior and does not flag it as fraud. Conversely, if a transaction occurs in a high-risk region outside the member’s usual pattern, the system triggers an alert and may temporarily freeze the card—prompting the member to confirm the activity via secure message or phone call.

Additionally, Chartway provides international financial education resources in multiple languages, including downloadable guides on managing U.S. bank accounts while living abroad, tax implications for expatriates, and how to build credit in the U.S. as a foreign national. These resources are available on the Chartway website under “Global Members” and are updated annually to reflect changing regulations.

Chartway also supports members who wish to open accounts for family members overseas. Through its “Family Link” program, U.S. members can grant limited access to a foreign-based relative’s account for bill payment or emergency withdrawals, with full transparency and consent controls.

For those relocating permanently outside the U.S., Chartway offers a streamlined account closure process, including direct deposit redirection, final balance disbursement, and assistance with closing U.S. tax accounts. Members are encouraged to contact international support at least 30 days before departure to ensure a smooth transition.

Chartway’s global service access is not just about convenience—it’s about equity. No matter where you are in the world, your membership matters. Your money, your security, and your financial future remain protected, supported, and empowered by a credit union that truly believes in serving people, not just accounts.

FAQs

What is the official customer service number for Chartway Credit Union?

The official toll-free customer service number for Chartway Credit Union is 1-800-442-2265. This number connects you to representatives for general inquiries, account support, fraud alerts, and loan services.

Is Chartway Credit Union only in Virginia Beach?

No. While Chartway’s headquarters is in Virginia Beach, it operates 26 branches across Virginia, Maryland, and North Carolina. It also serves members nationwide through digital banking and remote support services.

Can I use Chartway’s services if I’m not a resident of Virginia?

Yes. Chartway’s field of membership includes anyone who lives, works, worships, or attends school in Virginia, Maryland, or North Carolina, as well as members of select employee groups and their families. Even if you’re not in one of these areas, you can still join if you have a family member who is eligible.

How do I report a lost or stolen card?

Call 1-800-442-2265 and press “0” at any time to speak with a 24/7 fraud specialist. You can also lock your card instantly through the Chartway Mobile App.

Does Chartway offer mobile banking?

Yes. The Chartway Mobile App allows you to check balances, deposit checks, pay bills, transfer funds, and locate ATMs. It’s available for iOS and Android devices.

Can I get a mortgage if I’m a veteran?

Yes. Chartway is a top VA loan lender in Virginia and offers zero-down, no-PMI mortgages with competitive rates for eligible veterans and active-duty service members.

Are there any fees for using Chartway ATMs?

No. Chartway members can use any Chartway ATM or any CO-OP or Allpoint ATM worldwide without paying fees.

How do I contact Chartway for business banking?

Dial 1-800-442-2265 and press “3” to reach the Business Services team. You can also visit www.chartwaycu.org/business for more information.

Is Chartway Credit Union FDIC insured?

No. Chartway is a federally chartered credit union and is insured by the National Credit Union Administration (NCUA) up to $250,000 per account, which is equivalent to FDIC insurance.

Can I deposit cash at a Chartway ATM?

Yes. All Chartway ATMs accept cash deposits. Funds are typically available the same business day.

Does Chartway offer credit cards?

Yes. Chartway offers Visa credit cards with rewards, low APRs, and no annual fees. Members can apply online or at any branch.

How long does it take to get approved for a loan?

Personal loan approvals can be completed in as little as one business day. Mortgage and auto loan approvals typically take 3–5 business days, depending on documentation.

Can I speak to someone in Spanish?

Yes. Chartway offers multilingual support, including Spanish, Vietnamese, and Arabic. Simply request an interpreter when you call or use the “Language Preference” option in the mobile app.

What should I do if my online banking isn’t working?

Call 1-800-442-2265 and press “4” for Digital Support. You can also reset your password through the “Forgot Password” link on the login page.

Does Chartway offer financial counseling?

Yes. Chartway provides free, confidential financial counseling to all members. Schedule a session at www.chartwaycu.org/financialfitness.

Conclusion

Chartway Credit Union in Virginia Beach is far more than a financial institution—it is a community pillar, a trusted advisor, and a beacon of ethical banking in an era where transparency is too often compromised. From its humble origins as a credit union for naval workers to its current status as a nationally recognized leader in member-focused services, Chartway has remained steadfast in its mission: to empower people, not profits.

With its official customer support number—1-800-442-2265—Chartway ensures that every member, whether they’re a retiree on the Virginia Beach boardwalk, a military family stationed overseas, or a small business owner launching their dream, has a lifeline to knowledgeable, compassionate assistance. The credit union’s multi-channel support system, global accessibility, and industry-specific expertise make it uniquely positioned to serve the diverse needs of coastal communities and beyond.

As financial landscapes continue to evolve—with rising inflation, digital transformation, and economic uncertainty—Chartway stands out by doubling down on human connection. It doesn’t just answer calls; it listens. It doesn’t just process transactions; it builds relationships. And it doesn’t just offer products; it offers peace of mind.

If you’re a member of Chartway Credit Union, you’re not just a customer—you’re an owner. And if you’re not yet a member, now is the time to join a financial institution that puts people first, treats you like family, and stands firmly on the shores of integrity, innovation, and inclusion. Visit www.chartwaycu.org today, call 1-800-442-2265, or stop by your nearest Virginia Beach branch. Your financial future deserves nothing less.