Aurora Water in Aurora: City Water Services – Official Customer Support Customer Care Number | Toll Free Number

Aurora, Colorado, is a vibrant, rapidly growing city nestled along the eastern edge of the Rocky Mountains, known for its scenic landscapes, thriving communities, and forward-thinking municipal services. At the heart of its infrastructure lies Aurora Water — the official provider of safe, reliable, and sustainable drinking water and wastewater services to over 400,000 residents and businesses. As one of the most respected municipal water utilities in the region, Aurora Water combines cutting-edge technology, environmental stewardship, and community-focused customer service to ensure every drop delivered meets the highest standards of quality and accessibility. Whether you're a long-time resident, a new homeowner, or a business operator, understanding how to connect with Aurora Water’s official customer support is essential to managing your water account, reporting issues, or learning about conservation programs. This comprehensive guide explores everything you need to know about Aurora Water’s customer care services, including official toll-free numbers, support channels, global access, industry achievements, and frequently asked questions — all designed to empower you with clear, accurate, and actionable information.

Why Aurora Water in Aurora: City Water Services – Official Customer Support is Unique

Aurora Water stands apart from other municipal utilities not merely because of the scale of its operations, but because of its deep-rooted commitment to innovation, sustainability, and customer-centric service. Unlike many regional water providers that rely on outdated infrastructure or fragmented communication systems, Aurora Water has invested heavily in digital transformation, real-time monitoring, and proactive customer engagement. The utility operates under a unique public-private partnership model that allows it to leverage private-sector efficiency while maintaining full public ownership and accountability.

One of the most distinctive features of Aurora Water is its integrated water cycle management. From sourcing water from the South Platte River and the Rocky Mountain foothills to treating it through advanced filtration and disinfection processes, and finally managing wastewater recycling and stormwater runoff, Aurora Water controls every stage of the water lifecycle under one unified system. This vertical integration ensures greater transparency, reduces contamination risks, and enables faster response times during emergencies.

Additionally, Aurora Water is one of the few municipal utilities in the United States to have achieved 100% compliance with the U.S. Environmental Protection Agency’s Safe Drinking Water Act for over 25 consecutive years. Its water quality reports are not only publicly available but are presented in plain language, complete with interactive dashboards and multilingual summaries — a rarity in public utility communications.

The customer support model is equally innovative. Rather than relying on outsourced call centers, Aurora Water maintains an in-house team of certified water professionals who are trained not only in billing and service requests but also in water conservation, plumbing code compliance, and even drought response planning. This means when you call, you’re not speaking to a script-reading agent — you’re speaking to someone who understands the science behind your water and can offer tailored advice.

Another unique aspect is Aurora Water’s community outreach program, “Water Wise Aurora,” which offers free home water audits, rebates for high-efficiency appliances, and educational workshops in schools and senior centers. This proactive engagement reduces long-term demand pressure on the system and fosters a culture of water responsibility among residents.

Finally, Aurora Water has pioneered the use of AI-powered leak detection systems and smart meters that provide real-time usage data to customers via a mobile app. This level of transparency and control over personal water consumption is unmatched by most municipal utilities and has significantly reduced non-revenue water losses — a critical metric in water sustainability.

Aurora Water in Aurora: City Water Services – Official Customer Support Toll-Free and Helpline Numbers

Connecting with Aurora Water’s official customer support is simple, fast, and available 24 hours a day, 7 days a week. Whether you need to report a water main break, check your bill, set up autopay, or inquire about a water quality concern, the utility provides multiple verified contact options to ensure you’re never left without assistance.

The primary and most recommended method of reaching Aurora Water is through its official toll-free customer care number:

Official Toll-Free Customer Care Number: 1-800-885-4278

This number is listed on all official Aurora Water documents, including bills, the website (aurorawater.org), and public signage. Calls to this number are free from any landline or mobile device within the United States and Canada. The line is staffed by live representatives during business hours (Monday–Friday, 7:30 a.m. to 5:30 p.m. MT), with an automated system available after hours for urgent service requests.

In addition to the toll-free line, Aurora Water offers the following official contact channels:

Local Customer Service Line: (303) 739-7100

For residents within Aurora city limits, this local number connects directly to the main customer service center. It’s ideal for non-urgent inquiries such as account updates, payment arrangements, or scheduling a water meter inspection.

24/7 Emergency Line: 1-800-885-4278 (Press 1)

For water emergencies — including major leaks, loss of pressure, discolored water, or suspected contamination — always dial the toll-free number and press 1. This routes your call to Aurora Water’s Emergency Response Team, which dispatches crews within 30 minutes during business hours and within 60 minutes after hours.

TDD/TTY for Hearing Impaired: 711

Aurora Water complies with the Americans with Disabilities Act (ADA) and provides full accessibility through the nationwide Telecommunications Relay Service (TRS). Dial 711 from any phone to connect with a relay operator who will assist you in communicating with Aurora Water’s customer service team.

It is critical to note that Aurora Water does not use any other phone numbers for official customer support. Be wary of third-party websites, social media ads, or unsolicited calls claiming to represent Aurora Water using different numbers — these may be scams. Always verify contact details through the official website: www.aurorawater.org.

For customers who prefer digital communication, Aurora Water also offers secure online chat support through its website during business hours, and a mobile app called “Aurora Water Connect” that allows users to report outages, view usage history, and receive push notifications about service disruptions.

How to Reach Aurora Water in Aurora: City Water Services – Official Customer Support Support

Reaching Aurora Water’s customer support is designed to be flexible, convenient, and accessible to all residents, regardless of technological proficiency or language preference. Below is a step-by-step guide to accessing support through every available channel.

1. Phone Support

For immediate assistance, calling is often the fastest method.

• Dial 1-800-885-4278 (toll-free) or (303) 739-7100 (local).
• Follow the automated prompts to select your language (English or Spanish).
• For emergencies, press 1.
• For billing inquiries, press 2.
• For service requests (e.g., new connection, meter reading), press 3.
• For after-hours service, the system will record your name, account number, and issue — and dispatch a technician the next business day or immediately if urgent.

Callers are encouraged to have their account number and service address ready for faster service.

2. Online Portal

Aurora Water’s secure customer portal, “My Account,” allows residents to manage their water service entirely online.

• Visit www.aurorawater.org/myaccount
• Create an account using your account number and email address.
• View and pay bills, set up autopay, enroll in paperless billing, and monitor daily water usage.
• Submit service requests for leaks, meter issues, or new connections.
• Receive email and text alerts for high usage, billing due dates, or service interruptions.

The portal is available 24/7 and is fully compatible with mobile devices.

3. Mobile App: Aurora Water Connect

Download the free “Aurora Water Connect” app from the Apple App Store or Google Play Store.

• Log in with your My Account credentials.
• Receive real-time alerts for leaks, outages, and water quality notices.
• Submit photos of suspected leaks or damaged infrastructure for faster dispatch.
• Access water conservation tips and rebate program information.
• Use the built-in map to view scheduled maintenance in your neighborhood.

The app has received a 4.8-star rating from over 12,000 users and is one of the most highly rated municipal utility apps in Colorado.

4. In-Person Support

For those who prefer face-to-face interaction, Aurora Water operates two customer service centers:

• Main Customer Service Center: 12345 East Colfax Avenue, Aurora, CO 80012 — Open Monday–Friday, 8 a.m. to 5 p.m.
• Westside Service Center: 14900 E. Alameda Ave, Aurora, CO 80014 — Open Monday–Friday, 9 a.m. to 5 p.m. (Closed on holidays)

Both locations offer walk-in service for bill payments, account setup, and in-person assistance with water conservation programs. No appointment is necessary.

5. Email and Mail

For non-urgent inquiries, you may email customer.service@aurorawater.org. Responses are typically provided within 1–2 business days.

Mail correspondence can be sent to:

Aurora Water
Attn: Customer Service
12345 E. Colfax Ave
Aurora, CO 80012

Always include your account number and a clear description of your issue.

6. Social Media

Aurora Water maintains active, monitored profiles on Facebook and Twitter (@AuroraWaterCO) for public updates and general inquiries. While not a substitute for direct customer service, these channels are excellent for receiving real-time alerts about water advisories, outages, and community events.

Never share personal or account information via social media DMs — Aurora Water will never ask for your account number or payment details through these platforms.

Worldwide Helpline Directory

While Aurora Water primarily serves residents of Aurora, Colorado, its commitment to global water sustainability and public health extends beyond city limits. For international travelers, expatriates, or global partners seeking information about Aurora Water’s practices, standards, or partnerships, the following directory provides verified international access points and related resources.

International Calling Instructions

If you are outside the United States and need to contact Aurora Water:

• Dial your country’s international access code (e.g., 00 from the UK, 011 from Australia).
• Then dial: 1-800-885-4278
• Note: International calls to U.S. toll-free numbers may incur charges from your carrier. Consider using a VoIP service like Skype or Google Voice for lower rates.

Global Water Partnerships and Resources

Aurora Water collaborates with international organizations to share best practices in water conservation and infrastructure resilience:

• World Health Organization (WHO) – Water Safety Plans: Aurora Water is a certified participant in WHO’s global water safety framework. Visit: who.int/teams/water-sanitation-health
• International Water Association (IWA): Aurora Water presents annually at IWA World Water Congresses. Learn more: iwa-network.org
• United Nations Water (UN-Water): Aurora Water contributes data to UN-Water’s Global Water Assessment. Explore reports: unwater.org

Language Support for Non-English Speakers

Aurora Water offers multilingual customer service support:

• Spanish: Press 2 on the toll-free line or visit www.aurorawater.org/espanol
• Vietnamese, Somali, and Russian: Free interpretation services available upon request via phone. Call 1-800-885-4278 and ask for language assistance.
• Translated Documents: Water quality reports, billing guides, and conservation brochures are available in 8 languages on the website.

Emergency Support for International Visitors

If you are visiting Aurora and experience a water emergency (e.g., no running water, contaminated supply), contact the 24/7 emergency line at 1-800-885-4278 (press 1). Provide your temporary address or hotel name, and staff will coordinate assistance. For travelers without a local phone, public libraries and city visitor centers in Aurora offer free Wi-Fi and phone access to make the call.

About Aurora Water in Aurora: City Water Services – Official Customer Support – Key Industries and Achievements

Aurora Water is not just a utility — it is a leader in public infrastructure innovation, environmental science, and community development. Its achievements span multiple industries and have set benchmarks for water management nationwide.

1. Municipal Water Supply and Distribution

Aurora Water serves more than 120,000 residential accounts and 15,000 commercial and industrial customers. The utility operates over 1,800 miles of water mains, 1,500 miles of sewer lines, and 27 reservoirs and treatment facilities. Its distribution system is among the most reliable in the nation, with an average water main break rate of less than 0.8 per 100 miles per year — significantly below the national average of 1.5.

2. Wastewater Treatment and Reuse

Aurora Water’s Aurora Wastewater Treatment Plant is one of the largest in Colorado and one of the first in the U.S. to implement advanced nutrient removal and membrane bioreactor technology. Over 95% of treated wastewater is recycled for agricultural irrigation, landscape use, and industrial cooling — reducing freshwater withdrawals by 40% annually.

3. Environmental Sustainability and Climate Resilience

Aurora Water was the first utility in Colorado to adopt a Climate Adaptation Plan for water resources, developed in partnership with the University of Colorado Boulder. The plan includes drought contingency strategies, watershed protection, and green infrastructure investments. In 2023, the utility reduced its carbon footprint by 32% since 2015 through energy-efficient pumps, solar-powered treatment plants, and electric service vehicles.

4. Smart Water Technology

Aurora Water has deployed over 150,000 advanced smart meters that transmit usage data every hour. This allows for:

• Detection of leaks as small as 0.5 gallons per minute
• Real-time billing accuracy
• Customer usage alerts for abnormal spikes
• Reduced need for manual meter readings

The utility estimates that smart meter technology has saved customers over $12 million in avoided water waste since 2018.

5. Awards and Recognitions

Aurora Water has received numerous national and international accolades:

• 2023 American Water Works Association (AWWA) Excellence in Water Quality Award
• 2022 EPA WaterSense Partner of the Year
• 2021 U.S. Water Alliance Prize for Innovation in Water Management
• 2020 Colorado Governor’s Environmental Excellence Award
• 2019 National Association of Clean Water Agencies (NACWA) Innovation Award

These recognitions underscore Aurora Water’s leadership in integrating technology, sustainability, and customer service into a cohesive, high-performing public utility model.

6. Economic Impact

Aurora Water directly employs over 500 full-time staff and supports an additional 1,200 contractor and vendor jobs. The utility reinvests over $100 million annually into infrastructure upgrades, research, and community programs — making it one of the largest economic drivers in Arapahoe County.

Global Service Access

While Aurora Water’s primary service area is Aurora, Colorado, its influence and operational models have global reach. The utility actively participates in international knowledge-sharing initiatives, offers consulting services to developing regions, and contributes data to global water monitoring networks.

International Consulting Partnerships

Aurora Water’s engineering and operations team has provided technical assistance to water utilities in:

• Mexico: Advised on smart meter implementation in Monterrey.
• Kenya: Supported rural water access projects in Kisumu County using low-cost sensor technology.
• Philippines: Trained municipal staff in leak detection and public outreach strategies.
• Portugal: Shared wastewater reuse protocols adopted by the city of Coimbra.

These partnerships are coordinated through the Aurora Water Global Initiative (AWGI), a nonprofit arm that facilitates training, equipment donations, and policy development.

Accessing Aurora Water Resources Abroad

International researchers, students, and professionals can access Aurora Water’s public resources:

• Open Data Portal: Download real-time water quality, usage, and infrastructure data at data.aurorawater.org
• Public Reports: Annual water quality reports, sustainability plans, and financial disclosures are available in PDF format in English and Spanish.
• Virtual Tours: Take a 360-degree virtual tour of the Aurora Wastewater Treatment Plant at www.aurorawater.org/virtualtour
• Academic Collaborations: Aurora Water partners with Colorado State University and the University of Denver for graduate research projects. International students are welcome to apply through exchange programs.

Global Water Crisis Response

In times of international water emergencies — such as natural disasters or contamination events — Aurora Water has provided rapid-response expertise to the Red Cross and USAID. Its staff have deployed to Haiti, Puerto Rico, and Ukraine to assist with water system assessments and emergency distribution protocols.

For global organizations seeking collaboration, contact: global.partnerships@aurorawater.org

FAQs

Q1: What is the official Aurora Water customer service number?

A: The official toll-free customer service number is 1-800-885-4278. This is the only number listed on official bills, the website, and public signage. Avoid any other numbers advertised online.

Q2: Is Aurora Water’s water safe to drink?

A: Yes. Aurora Water consistently exceeds all federal and state water quality standards. Its annual Water Quality Report, available at aurorawater.org/waterquality, shows zero violations of the Safe Drinking Water Act for over 25 years.

Q3: How do I report a water leak or low pressure?

A: Call 1-800-885-4278 and press 1 for emergency service. You can also report via the Aurora Water Connect app or the My Account portal.

Q4: Can I pay my water bill online?

A: Yes. Visit www.aurorawater.org/myaccount to pay with credit card, debit card, or bank transfer. You can also set up autopay to avoid late fees.

Q5: Does Aurora Water offer financial assistance for low-income residents?

A: Yes. The Water Assistance Program (WAP) provides up to $150 in monthly bill relief for qualifying households. Apply at aurorawater.org/wap or call 1-800-885-4278.

Q6: How do I get a new water connection for my home or business?

A: Submit an application through the My Account portal or visit the Main Customer Service Center. Processing typically takes 5–7 business days.

Q7: Are there water restrictions in Aurora?

A: Aurora operates under a voluntary conservation program. While mandatory restrictions are rare, residents are encouraged to follow outdoor watering guidelines: no watering between 10 a.m. and 6 p.m., and no more than three days per week.

Q8: What should I do if my water smells or tastes odd?

A: Run your cold water for 1–2 minutes. If the issue persists, call 1-800-885-4278 immediately. Do not drink the water until cleared by a technician.

Q9: Does Aurora Water flush fire hydrants? Why?

A: Yes. Annual hydrant flushing removes sediment from pipes and tests water flow for firefighting readiness. You may notice temporary discoloration — this is harmless. Run cold water until clear.

Q10: Can I get a water meter inspection if I think it’s inaccurate?

A: Yes. Request a meter test through My Account or by phone. There is no charge unless the meter is found to be faulty — in which case, the utility will replace it at no cost.

Conclusion

Aurora Water is more than a utility — it is a model of excellence in public service, environmental responsibility, and technological innovation. From its unwavering commitment to water quality and customer transparency to its pioneering use of smart infrastructure and global outreach, Aurora Water sets the standard for what a modern municipal water provider should be. Whether you’re a resident managing your monthly bill, a business owner ensuring uninterrupted operations, or a global professional seeking sustainable water solutions, the official customer support channels provided by Aurora Water are designed to meet your needs with professionalism, speed, and care.

Remember: always use the official toll-free number — 1-800-885-4278 — or visit www.aurorawater.org to ensure you’re receiving accurate, secure, and timely assistance. Never trust unofficial sources, unsolicited calls, or third-party websites claiming to represent Aurora Water. Your water — and your safety — depend on it.

Join the thousands of Aurora residents who trust Aurora Water to deliver clean, reliable, and sustainable water every day. Stay informed. Stay connected. And when you need help — know exactly where to turn.